招聘Director of Catering Sales & Conference Service宴会销售及会议策划总监

SCOPE 范围

· To support the Sales and Marketing department in the following aspects:

· 协助销售及市场部门以下方面

- To direct and supervise the Catering Department in attaining established sales profits, product and service quality

- 指导和监督宴会销售部门实现销售利润，保证产品和服务品质

- Ensuring overall smooth event management of MICE groups

- 确定会展团队对整个活动顺畅的管理

- To develop a stable & smart catering sales team

- 发展一个稳定精明的宴会销售团队

- To be the expert for MICE event logistics in the Catering team

- 在宴会销售团队中成为会展活动的后勤专家

PRINCIPAL RESPONSIBILITIES 主要职责

1. Business Plan & Event Management

· To work closely with Director of Sales, MICE team and Travel Trade team for more meeting, conference, incentive and exhibition business

· 与销售总监，会展团队和商旅贸易团队更紧密的合作，获取更多会议，会务，奖励旅游与和展会业务

· To be a business partner with Director of Sales in the Buddy system so as to follow up their confirmed business

· 在销售总监好友系统中成为他们的商务合作伙伴，以便跟进他们已经确定的相关业务

· To meets with VIP

· 与VIP客户会面

· To review scheduled events and trouble shoot potential problems / conflicts

· 回顾活动安排日程，对于潜在问题和冲突进行预估及解决

· To check function rooms set up to avoid mistakes and for improvement

· 检查宴会厅的布置以避免错误和更好的改进

· To get feedback and comments from guests and associates

· 从客户和关联机构得到回馈和评估

· To monitor all themed breaks and theme parties so as to give ideas and suggestions for improvement.

· 监督所有主题的茶歇和派对以便给予改进的建议和意见

· To organize special events for hotel image exposure

· 为酒店形象的推广组织特别的活动

· To complete Annual Sales & Marketing Plan

· 完成每年的销售和市场推广计划

· To attend annual Budget Presentation to elaborate business plan for the next year

· 参加每年的预算展示并阐述下一年的业务计划

· To prepare yearly sales revenue budget and related catering marketing expenses

· 准备每年的销售收入预算和相关的宴会销售市场推广费用

· To assign fair sales quota to each Catering Sales

· 向每一个宴会销售布置适宜的销售配额

2. Sales Related Activities:

· To participate in all hotel hosting functions

· 出席所有酒店的主办的宴会活动

· To up-sell the hotel products so as to maximize revenue and profit

· 对于酒店产品的进行提升销售，以实现收入及利润的最大化

· To propose new ideas for packages to meet market trend

· 根据市场变化提议新的套餐

· To schedule lunch/dinner/cocktail entertainment with guest

· 为客户安排午餐、晚餐、鸡尾酒会等娱乐活动

· To participate in Wedding Expo

· 参加各种婚展活动

· To participate related social gathering events for exposure

· 参与相关媒体曝光的社交聚会

· To encourage cluster sales for sister hotels

· 鼓励姐妹酒店的集群销售

· To develop marketing

· 发展市场

3. Communications

· To attend daily morning briefing and other meetings such as MICE meeting, Department Head Meeting, S&M Meeting as per request

· 根据需要出席每日简会和其他会议，例如展览活动会议，部门领导会议，销售及市场推广部门会议

· To arouse management’s awareness of market trend, competitors strategies and business opportunities

· 激发管理层对于市场需求，竞争对手战略和商机的及时了解

· To provide adequate guidelines, training and directions to all Catering Sales through daily briefing

· 通过每日简会，向整个宴会销售部门提供充分的方针，培训和指导

· To conduct periodic counselling to all associates if required so that each team members are working towards their goals

· 需要时对合作成员进行定期的辅导服务，以帮助每个团队成员向同一个目标工作

· To ensure all related catering documents such as Event orders, change logs, floor plans, program rundown are channelled properly

· 确定所有相关的宴会销售文件例如：活动订单，改变日志，平面图，程序表正确引导工作进行

· To communicate with Chefs for menu improvement

· 与厨师长沟通促进菜单的改善

· To channel all feedback to Banquet Service team for service enhancement

· 传达所有回馈给宴会服务团队以便更好的增强他们的服务

4. Administration and Others:

· To handle complaints and revert to management if necessary

· 处理客户的投诉，并在必须时告知管理层

To maximize space utilization of all function space for profit
将酒店所有宴会空间合理利用以便最大限度的提高利润空间
To handle all VIP events
处理所有VIP活动
To send thank you letter
发送感谢信
To revert feedback to guests’ comments
对于客户的评论给予回馈
To authorize all amendment in pricing and payment
授权所有价格和付款的修改

5. Personal Training and Development

Provide guidance and directions to the Catering team during problem solving & price negotiation process
在如何解决问题和协商价格的过程中，提供指导和指示给宴会销售团队
Provide advice and supervision to the Catering team in achieving their individual goals
在宴会销售团队完成个人销售目标是，提供建议和监督
To identify individual career training for development
区分每个销售适宜的个人职业培训
To build up team morale
激励销售团队的士气
To recognize outstanding associates
对突出的合作公司有一定认知
To encourage balance of life to all associates
鼓励所有合作公司平衡生活
To conduct training sessions to catering subordinates for MICE logistics, concepts, general policy and procedures
对宴会销售部门的下属进行会展物流，基础概念和一般条例及程序的培训
To support departmental trainer for new colleagues
协助部门的培训员对新员工进行培训

Perform any duties assigned by the Management deemed necessary.

执行任何管理层委托的工作。

上海新天地朗廷酒店位于上海休闲娱乐中心地带，毗邻有 "东方香榭丽舍大道" 美誉的淮海路。酒店的经典隽永风格与老上海的独特魅力相互呼应，打造宁谧典雅的逍遥国度，让宾客细赏新旧文化迸发的火花。酒店的 357 间客房和套房揉合传统中式元素与现代风格，偌大的落地窗户将上海的醉人美景尽收眼底，结合优雅布置、豪华家具及经典的尊贵设施，为宾客缔造舒适惬意的住宿体验。酒店的餐厅和酒吧汇聚世界各地的美酒佳肴，开启难忘的美味旅程。凯旋餐厅大厨在开放式互动厨房即席烹调琳琅满目的环球美食，让人大饱眼福和口福，而米其林食府唐阁以独有的创意将传统名菜与新派美食结合，带来惊喜。宾客享用丰富盛宴后，更可以光顾露天的「新」吧，在星光下品尝特色鸡尾酒和各种小食，享受悠然时光。24小时开放的健身中心配备先进的体能训练器材，让您随时锻炼体魄。您也可以在 25 米的室内恒温游泳池内尽情畅泳，或在屡获殊荣的水疗中心享受以传统中医学为基础的疗程，彻底护养身心。酒店拥有 2,000 平方米的活动场地，从商务会议到盛大婚宴，都能灵活尽应所需。专业资深的活动策划团队确保商务会议或盛大婚礼尽善尽美。有意者请将履历电邮至： tlshx.recruitment@langhamhotels.com 如欲对酒店作更多了解，请登入http://xintiandi.langhamhotels.com.cn 在使用, 求职者所提供的个人资料时，雇主会严格遵守其个人资料政策的规定，并在收到要求后，会随即提供一份有关政策的复本。