招聘Concierge Service Captain 礼宾服务领班_上海新天地朗廷酒店招聘信息-最佳东方

Work alongside guest contact colleagues ensuring the delivery of on brand guest service with poise.

与对客同事紧密合作确保向宾客提供符合品牌要求的服务体验.

Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook.

根据拟定的规定条例以及公司同事手册执行其职责范围内的工作。

Ensure all areas in the concierge lounge are up to standard and all operating equipment is well-maintained.

确保礼宾部区域符合标准以及所有设备运作正常。

Be familiar with the 1865 program.

熟悉1865尊贵会内容.

Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour.

展现诚实，可靠，规范及专业的工作礼仪。

Handle dissatisfied guests during their stay or after they have departed to resolve complaints and identify and rectify any processes which lead to the service shortfall.

处理入住期间宾客所遇的不满意之处和解决他们离店后的投诉并确认及改进服务中的不足之处。

Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage this behavior in others.

与宾客，下级，同级，上级，合作伙伴及社区建立正面及有效的工作关系。并鼓励其他同事也依照此行为准则。

Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and accountability for results by others.

在规定的时限内承担相应的责任及义务从而完成任务。并清晰其他职务的权限及责任。

Collect and analyse data to make customer focused business decisions; ensure colleagues understand and exceed customer expectations.

收集并分析数据从而使顾客群集中商业决策; 确保同事理解并超越顾客的期望.

Ensure relevant information is circulated through the hotel to enhance colleague effectiveness and the guest experience.

确保酒店内部相关信息的流通从而增加同事的效率和宾客的体验.

Responsible for keeping standards and procedures and information folders and brochures up to date.

遵守酒店标准和程序以及信息资料和宣传册的更新。

Ensure a smooth co-ordination between the individual sections of Front Office and Rooms Division.

确保与其他前厅各部门及房务部建立良好的合作关系。

Liaise and work closely with other departments to resolve any operational issues.

与其他部门保持紧密联系和工作从而解决日常营运遇到的问题。

Promote the free flow of information; encourage the open expression of ideas and opinions.

促进信息的流通，鼓励开放的思想和看法。

Knowledge of and educate others about how one's work aligns with the overall business/brand strategy, and ultimately shareholder value.

指导其他同事如何工作从而与整体业务与品牌战略保持一致，最终体现股东价值。

Understand the meaning and implications of key internal and external financial indicators; manage overall financial performance; use sound financial analysis to evaluate strategic and investment options.

理解内部和外部财务指标的意义及影响; 运用合理的财务分析去评价战略及投资选择。

Add value through revenue growth and operational efficiency through process improvement; understand and focus on the key drivers of sales, colleague and customer satisfaction, profitability, and quality.

通过收入的增长和有效的运作提升价值；理解并关注销售，同事和宾客的满意度，收益和质量的关键。

Understand hotel PMS – Opera and FCS to ensure efficient handling of work duties.

理解酒店PMS-Opera和FCS以确保有效地处理工作事务。

Be familiar with hotel emergency procedures e.g. fire alarm.

熟悉酒店对于紧急情况的程序，例如：遇火警时。

Respond to guest correspondence or feedback ASAP before departing your shift.

在离岗前尽可能快地回复宾客的需求.

Actively participate in meetings as requested. Attendance must always be on time.

按照要求积极参与会议,并保持准时出席.

Perform other duties assigned by the management.

履行管理层安排的其他工作职责.

上海新天地朗廷酒店位于上海休闲娱乐中心地带，毗邻有 "东方香榭丽舍大道" 美誉的淮海路。酒店的经典隽永风格与老上海的独特魅力相互呼应，打造宁谧典雅的逍遥国度，让宾客细赏新旧文化迸发的火花。酒店的 357 间客房和套房揉合传统中式元素与现代风格，偌大的落地窗户将上海的醉人美景尽收眼底，结合优雅布置、豪华家具及经典的尊贵设施，为宾客缔造舒适惬意的住宿体验。酒店的餐厅和酒吧汇聚世界各地的美酒佳肴，开启难忘的美味旅程。凯旋餐厅大厨在开放式互动厨房即席烹调琳琅满目的环球美食，让人大饱眼福和口福，而米其林食府唐阁以独有的创意将传统名菜与新派美食结合，带来惊喜。宾客享用丰富盛宴后，更可以光顾露天的「新」吧，在星光下品尝特色鸡尾酒和各种小食，享受悠然时光。24小时开放的健身中心配备先进的体能训练器材，让您随时锻炼体魄。您也可以在 25 米的室内恒温游泳池内尽情畅泳，或在屡获殊荣的水疗中心享受以传统中医学为基础的疗程，彻底护养身心。酒店拥有 2,000 平方米的活动场地，从商务会议到盛大婚宴，都能灵活尽应所需。专业资深的活动策划团队确保商务会议或盛大婚礼尽善尽美。有意者请将履历电邮至： tlshx.recruitment@langhamhotels.com 如欲对酒店作更多了解，请登入http://xintiandi.langhamhotels.com.cn 在使用, 求职者所提供的个人资料时，雇主会严格遵守其个人资料政策的规定，并在收到要求后，会随即提供一份有关政策的复本。