招聘Langham Club Butler 朗廷会管家_上海新天地朗廷酒店招聘信息-最佳东方

Will know the location and basic description of all Langham Hotel Groups as listed in the corporate directory

了解朗廷酒店集团旗下所有酒店的基本信息。

Ensure that Langham brand standards, policies and procedures are implemented and maintained at all time.

熟知朗廷集团所有的标准，政策和服务流程，并能在日常工作中熟练应用。

The Butler will have a good knowledge of Food and Beverage outlets, menu’s available and any special promotion details.

熟知朗廷酒店餐饮各餐厅信息，菜单和各种促销的活动。

To have complete knowledge of total hotel operations, services and facilities available including all outlet concepts, operation hours and specials, daily activities / functions as well as local area facilities and activities available.

熟知酒店所有部门设施，营运时间，当天宴会活动，还需了解当地的人文历史，交通设施，餐饮旅游信息。

Proactively contact the guest through proper channel prior the guest arrival collecting preference.

在抵店前和客人取得联系，以获取有效的客人信息。

Provide welcome procedures / introductions upon top VIP guest / Langham Club guest arrival including pre arrangement of guest room / suite personalized touches and amenities.

负责VIP客人和行政楼客人抵店前的查房，引导客人至客房并适时介绍房间设施。提供欢迎茶服务。

Assist Concierge with guest’s luggage and coordinate with Housekeeping / Private Kitchen in offering welcome tea / drinks.

协助客人行李服务，并与客房部，送餐部密切配合，提供点餐和欢迎茶水和饮料服务。

Offer initial services such as luggage unpacking, shoe shine and laundry services, meal period bookings, newspaper delivery, any other reservation bookings / confirmations required.

提供细致周到的全程跟进式服务，比如行李的开箱，擦鞋，报纸递送，洗衣服务，安排餐饮预定，确保客人的需求在第一时间得到满足。

Will discreetly and courteously maintain open and continuous lines of communication with guests to maximize ‘intelligence’ on guests in order to maintain and improve personalized service.

对客人住店期间的意见进行征询，与客人保持良好的沟通，在最大程度上保持并提高个性化服务。

Collect the guest preference by observation and personal engagement.

通过观察和交谈获取客人喜好。

Responsible for setting and refreshing of personalized stationary in room, assist serving Private Kitchen order and laundry pick up & delivery during guest stay.

负责客人房间免费水果，文具补充和用餐服务，收取和送还客衣服务。

Be knowledgeable in utilizing all electronic / systems type equipment in guest room such as Telephone、Fax、 T.V.、 DVD / Stereo, in-room safe, etc. Provide personal assistance while needs occurs.

熟悉酒店客房所有设施的使用，例如电话、传真、电视、保险柜等等。在客人需要时提供及时有效的帮助。

Maintain effective communication with other divisions / departments in order to efficiently deliver guests service inquires.

与酒店其它部门保持高效的沟通与良好的合作，确保优质和高效的对客服务。

The Butler empowered to handle problems, guest complaints and to make prompt, sound decisions based on good judgement for the best possible satisfaction of our guests.

帮助客人解决困难，并能在第一时间作出合适的决定解决客人的抱怨，确保客户满意度。

Determine guest check-out details, confirm limousine arrangements, coordinate luggage assistance, gift wrapping, and packing, personally escort guest through check out procedure in professional and courteous manner. Update guest personal information file for future visits.

协助客人退房，礼物包装，行李打包，提供行李送机服务，完善客史，为客人下次入住提供可查询信息。

The Butler will always report immediately to Management any guest behaving in a suggest

通过汇总客人意见，寻找机会不断发展对客服务。

The Butler will maintain a very high standard of grooming and presentation.

始终保持并向客人展现良好专业的服务精神。

The Butler will attend the Butler daily show time and any other briefings and meetings as required.

参加每日交接班例会。

Perform other duties as assigned by the management.

在管理层的安排下承担其他工作职责。

Ensure attendance to work is on time as scheduled.

按照班表安排准时上班。

Understand their role in an emergency situation in the hotel.

理解在酒店遇到紧急情况时应充当的角色。

Attend assigned training sessions on time and as scheduled.

依照安排准时参加培训课程。

Ensure attendance to work is on time as scheduled.

按照班表安排准时上班。

Attend assigned training sessions on time and as scheduled.

依照安排准时参加培训课程。

REQUIREMENTS 职位要求

Education

Certificate / Diploma / Bachelor in Hotel Management

酒店管理类证书/学历证明/学士学位证明

Experience

Minimum 2 years experience in an international class hotel

两年以上国际酒店工作经验

At least 1 year experience in a similar capacity

一年以上同等职位工作经验

Job Skill / Knowledge

Out-going personality

性格开朗

F&B and Rooms knowledge

餐饮部和房务部知识

Computer Knowledge

Knowledge of MS office software

相关办公自动化知识

Opera PMS

熟悉Opera

Language Proficiency

Good command of English and Mandarin, other languages would be beneficial.

英语普通话流利，熟悉第三种语言优先考虑。

Disposition

Motivator and self starter

自我激励，保持乐观态度

Displays initiative

积极主动

Commitment to professional values

始终保持专业的工作作风

Team leader / builder

团队精神

Customer / people oriented

强调并满足客人需求

Creative / open-minded

具备创新意识

上海新天地朗廷酒店位于上海休闲娱乐中心地带，毗邻有 "东方香榭丽舍大道" 美誉的淮海路。酒店的经典隽永风格与老上海的独特魅力相互呼应，打造宁谧典雅的逍遥国度，让宾客细赏新旧文化迸发的火花。酒店的 357 间客房和套房揉合传统中式元素与现代风格，偌大的落地窗户将上海的醉人美景尽收眼底，结合优雅布置、豪华家具及经典的尊贵设施，为宾客缔造舒适惬意的住宿体验。酒店的餐厅和酒吧汇聚世界各地的美酒佳肴，开启难忘的美味旅程。凯旋餐厅大厨在开放式互动厨房即席烹调琳琅满目的环球美食，让人大饱眼福和口福，而米其林食府唐阁以独有的创意将传统名菜与新派美食结合，带来惊喜。宾客享用丰富盛宴后，更可以光顾露天的「新」吧，在星光下品尝特色鸡尾酒和各种小食，享受悠然时光。24小时开放的健身中心配备先进的体能训练器材，让您随时锻炼体魄。您也可以在 25 米的室内恒温游泳池内尽情畅泳，或在屡获殊荣的水疗中心享受以传统中医学为基础的疗程，彻底护养身心。酒店拥有 2,000 平方米的活动场地，从商务会议到盛大婚宴，都能灵活尽应所需。专业资深的活动策划团队确保商务会议或盛大婚礼尽善尽美。有意者请将履历电邮至： tlshx.recruitment@langhamhotels.com 如欲对酒店作更多了解，请登入http://xintiandi.langhamhotels.com.cn 在使用, 求职者所提供的个人资料时，雇主会严格遵守其个人资料政策的规定，并在收到要求后，会随即提供一份有关政策的复本。