Assistant Training Manager 培训副经理
8千-1万
投递简历
发布于 19:32
Assistant Training Manager 培训副经理
8千-1万
上海 | 经验不限 | 学历不限 | 招1人
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职位描述

Duties and Responsibilities 工作职责

 

1. Major responsibilities 主要职责

· Develop L&D policies as required.

根据要求制定学习与发展政策。

· Develop and monitor annual and monthly training budget.

制定并监控年度及月度培训预算。

· Conduct needs analysis with department managers to assess specific learning needs.

与部门经理合作进行需求分析,确定学习需求。

· Maintain a current knowledge of statutory requirements and develop creative and innovative training programs (on-line or off-line)

熟悉当前法定的培训项目的要求,以及开发一些创新的培训项目(线上或者线下)

· Conduct training programs such as Orientation, English training, customer service programs, supervisory and management skills programs, and other components of the LHI Learning & Development Framework as necessary.

根据需要开展各项培训课程,如入职培训、英语培训、客户服务培训、管理技能培训及朗廷酒店集团学习与发展框架中的其他培训项目。

· Coordinate training programs with external consultants such as beauty make-up class, grooming class, fire safety training, first aid class, hygiene class, etc.

与外方顾问协调化妆、仪容仪表、防火安全、急救、卫生等培训项目。

· Evaluate training effectiveness by conducting training audits and produce audit reports for management review.

通过审核评估培训效果,制作审核报告交管理层审阅。

· Develop Departmental Trainers System by conducting Train-the-trainer program, monthly training plan and report system, etc.

通过培训员培训、月度培训计划和报告系统等发展部门培训员系统。

· Conduct monthly departmental trainer meeting.

组织每月部门培训员会议。

· Sit-in departmental training sessions and give feedback to departmental trainers.

旁听部门培训并向部门培训员提供反馈。

· Develop and monitor Best Trainer Award system.

发展和监控最佳培训员奖励系统。

· Monitor and oversee all departmental learning programs including, Departmental Orientation, FLHSS (Fire Life Health Safe Security), etc

监督和管理所有部门学习项目,包括部门入职、防火、生命健康、安保培训等。

· Develop and present Annual and Monthly Training Plan and Calendar.

制定出台年度和月度培训计划和日程安排。

· Recruit and monitor student trainees and management trainees according to annual plan.

根据年度计划招聘并监督学校实习生及管理实习生。

· Conduct monthly trainee meeting.

组织每月实习生会议。

· Monitor and control training resources.

监管培训资源。

· Track, input and maintain all individual colleague learning & development records within HRMIS System.

在人力资源管理信息系统内跟踪、录入及管理所有员工的学习与发展记录。

· Maintenance of attendance records and other documentation related to the Learning & Development efforts.

维护与学习和发展活动有关的考勤记录和其他文件。

· Maintain creative training communication channels (Wechat, Notice Board, emails or other platform).

管理各个培训沟通渠道,保证其内容新颖。

· Observe and appraise colleague performance during sessions, providing feedback to management which would facilitate improvements in accordance to LHI standards with regard to product and performance.

评估员工在各阶段的表现并向管理层反馈,以促进产品和绩效按朗廷酒店集团的标准不断得以提高和完善。

· Support all efforts to enliven our Company’s Vison, Mission, Objective & Values (VMOV) Brand Promise, and Quality and Guest Experiences programs throughout the hotel leading by example and serving as a role model.

支持酒店内一切以实例和楷模活化公司远景、使命、目标、信念,品牌承诺以及顾客体验项目。

· Ensure security and confidentiality of all information throughout the hotel.

保证酒店所有信息机密安全。

· Plan and conduct meetings with EXCO members, department managers, departmental trainers and rest of colleagues to review performance trends, develop action plans and give recognition.

组织会议,与行政委员会委员、部门经理、部门培训员及其他员工研究业绩走向、制定行动方案并给予肯定。

· Perform any duties as assigned by the management deemed necessary.

执行任何管理层委托的工作。

 

2. Human Resources responsibilities 人力资源职责

· Work closely with entire HR Team with regard to promoting an “employer of choice” philosophy.

与整个人力资源团队密切配合,倡导“理想雇主”宗旨使命。

· Career development programs for colleagues.

为员工提供职业发展计划。

· Involvement in the local community.

积极参与当地社区活动。

· Assist in all colleague recognition programs such as Thank-you Card, Colleague of the Month, Birthday parties, annual party, holiday parties & celebrations.

协助所有员工认同计划,如每月最佳员工、生日会、年会、节日庆祝会等。

 

 

Requirements 职位要求

 

1. Mandatory 必备要求

 

Educational Background 教育背景

· Degree in Human Resources, Hospitality, Communications, Education, Psychology, Fine Arts or other related areas.

人事、酒店管理、传播、教育、心理学、文学或其他相关专业学历

· Previous HR experiences a plus.

有人事经验最佳

 

Experience 工作经验


  • A minimum of 5 years in training experience, preferably within the hospitality field or high end customer service discipline
  • 至少5年培训工作经验,酒店或高端客服领域最佳

 

Job Skill / Knowledge 职业技能/知识


  • Knowledge of different departments within a hotel setting.
  • 熟悉酒店各部门
  • Must possess ability to coordinate with multiple tasks.
  • 同时协调多项工作的能力
  • Knowledge of how to develop training programs.
  • 开发培训计划的能力
  • Strong Computer literacy to include: Microsoft Office Suite and Internet.  Digital Imaging knowledge preferable.
  • 熟练使用微软办公软件及因特网,了解数字影像技术优先
  • Excellent communication skills .
  • 优秀的沟通能力
  • Fluency in English and Chinese (verbal, written and comprehension) .
  • 中、英文流利(口头、书面及理解)
  • Problem solving and Action Plan formulation.
  • 解决问题、制定行动方案的能力
  • Requires high levels of interaction with all members of staff.       Exchanging ideas, information and opinions with others to formulate programs and arrive jointly at decisions, conclusions and solutions.

与所有员工深层互动的能力,与他人交流想法、信息和看法以制定计划、做出决定及解决问题的能力

  • Possess high degree of stamina, agility and flexibility.
  • 精力充沛、反应敏捷、灵活机动
  • Able to present themselves with an uplifting personality as well as presenting a high degree of confidentially.
  • 积极向上、严守机密
其他要求
语言能力:英语-精通
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公司地址
上海市黄浦区马当路99号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 中外合营(合资.合作)
    企业性质
上海新天地朗廷酒店位于上海休闲娱乐中心地带,毗邻有 "东方香榭丽舍大道" 美誉的淮海路。酒店的经典隽永风格与老上海的独特魅力相互呼应,打造宁谧典雅的逍遥国度,让宾客细赏新旧文化迸发的火花。酒店的 357 间客房和套房揉合传统中式元素与现代风格,偌大的落地窗户将上海的醉人美景尽收眼底,结合优雅布置、豪华家具及经典的尊贵设施,为宾客缔造舒适惬意的住宿体验。酒店的餐厅和酒吧汇聚世界各地的美酒佳肴,开启难忘的美味旅程。凯旋餐厅大厨在开放式互动厨房即席烹调琳琅满目的环球美食,让人大饱眼福和口福,而米其林食府唐阁以独有的创意将传统名菜与新派美食结合,带来惊喜。宾客享用丰富盛宴后,更可以光顾露天的「新」吧,在星光下品尝特色鸡尾酒和各种小食,享受悠然时光。24小时开放的健身中心配备先进的体能训练器材,让您随时锻炼体魄。您也可以在 25 米的室内恒温游泳池内尽情畅泳,或在屡获殊荣的水疗中心享受以传统中医学为基础的疗程,彻底护养身心。酒店拥有 2,000 平方米的活动场地,从商务会议到盛大婚宴,都能灵活尽应所需。专业资深的活动策划团队确保商务会议或盛大婚礼尽善尽美。有意者请将履历电邮至: tlshx.recruitment@langhamhotels.com 如欲对酒店作更多了解, 请登入http://xintiandi.langhamhotels.com.cn 在使用, 求职者所提供的个人资料时,雇主会严格遵守其个人资料政策的规定,并在收到要求后,会随即提供一份有关政策的复本。
上海市黄浦区马当路99号
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