• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 人性化管理

·        
Directly responsible for Private
Kitchen area, ensuring a smooth
running, profitable operation within the framework of the hotel.

直接全面负责管理整个私家厨房，保证其营运顺畅，实现利润最大化。

·        
Keep the F&B Manager informed of all current
information in the Private Kitchen.

及时向餐饮部经理汇报私家厨房的相关信息和情况。

·        
To ensure optimum guest satisfaction at all times in
keeping with policies.

遵照酒店规章制度，提升客户满意度。

·        
To ensure adequate supplies of equipment and
maintenance of par levels.

保证送餐用品和设备的充足供应。

·        
To ensure that billing and cashiering is carried out
as per standard operating procedures.

监督收银及出纳的工作，确保其按照标准的运行程序进行。

·        
Be responsible for guest check control.

负责核查客人的账单。

·        
Be responsible for control of floor master keys.

监管楼层总钥匙。

·        
Ensure that fire, health, safety and hygiene
standards are maintained.

保证消防，健康，安全及清洁的各项指标达到酒店标准并时刻保持。






·        
Monitor appearance of Private Kitchen colleagues.
Guest contact servers or attendants must maintain a sharp look—proper uniform
clean, pressed; shoes shined; hair at correct length and clean; hands
well-manicured.

检查同事仪容，仪表。无论对客或非对客都必须严格遵守仪容仪表的规定：制服要干净平整并按照要求穿戴，鞋子要擦亮，头发按照要求长短修剪并保持干净，手指甲要修剪整齐。

·        
Organize preparation of trays and trolleys for
service.

安排准备服务所需的推车和拖盘。

·        
Maintain and control all food and beverage par
levels.

维护控制食物和酒水达到应有标准。

·        
Be aware of special cashiering procedures, executive
checks, etc. and ensure they are properly accounted for.

熟知收银相关程序，包括内部转账程序，账单程序以及确保其正确入账。

·        
Be aware of all Langham’s guest programs, discounts,
etc. and ensure that billing is correct.

知晓所有朗廷的程序，相关折扣等，以确保收银工作正确无误。

·        
Check daily for special events and requests to see
that orders go out properly and on time.

检查每日重要事件及特别要求，确保所有客人的点单正确按时地发出。

·        
Institute, monitor, and maintain aggressive
hospitality program for Private Kitchen by:

通过以下方式，为私家厨房制订，监查并维护积极而强有力的待客程序。

·        
Handle guest complaints and keep management and all
colleagues concerned to be aware of guest satisfaction level. 

处理解决客人的投诉，并让酒店管理层及下属同事都清楚地了解客人的满意标准。

·        
Follow all policy and procedures, to include training
of all personnel, and be responsible for use of proper procedures on bank
handling, checking, voiding, and tallying cards.

遵守电脑账单程序，包括培训，负责处理账单，取消以及记账。

·        
Monitor colleague side work schedule, daily cleaning,
and heavy duty cleaning schedules.

监督同事附属工作、日常打扫及重要清洁的任务安排。

·        
Walk all floors at the end of the shift to inspect
server’s clearing of floors.

在班次结束前，检查确保所有的楼层服务区清理干净。

·        
Above all, lead by example through a “hands-on”
approach to motivate associates to excel. 

综上所述，要以身作则，为同事树立起良好的榜样，激励同事的工作热情。

ADMINISTRATIVE行政管理

 

·        
Communicate daily with management all operational and
personnel problems, complaints and comments and develop solutions to such.

每日与上级进行交流沟通，汇报所有营运和人事相关问题、客人的意见和投诉，发展完善解决方针。

·        
Attend the following meetings, when necessary: Banquet
Event Order, colleague and F & B.

必要时参加下列会议：宴会会议，同事会议和餐饮部会议。

·        
Set up and maintain controls for care of equipment to
minimize costs through breakage.

制定并实施设备的维护控制，如遇损坏，能够尽量降低由于损坏导致的成本。

·        
Supervise inventory counts, as required. 

按照要求监督库存计数。

·        
Honour all reasonable requests made by a manager,
which is may be outside your normal job activities to achieve complete guest
satisfaction and service throughout the hotel.

为最大地满足客人的需求以达到酒店服务的高标准，接受并履行经理委派的可能超正常工作范畴的所有合理的要求。

·        
Be aware of accident prevention and help enforce safe
working conditions. Zero accidents are our goal.

了解事故预防并加强工作安全，目标是零事故



Perform any duties
assigned by the Management deemed necessary. 

执行任何管理层委托的工作。



MARKETING市场营销

 

·        
Be aware of all Langham guest Incentive programs and
the correct accounting procedures pertaining to them.

清楚地了解所有朗廷客人的奖励活动和正确的记账程序。

·        
Assist in the development and execution of marketing
plans for the outlet.

同时协助于所有为餐厅制订的市场推广计划的发展及实施。



REQUIREMENTS 职位要求

Experience 经验

·        
Minimum 5 years experience of room service
operations, at least 2 years’ experience of management.

五年送餐工作经验和至少有两年以上的客服送餐管理经验。



Job Skill / Knowledge 工作技能 / 知识

·        
Demonstrated leadership qualities.

能体现领导者的素质。

·        
Demonstrated good technical knowledge of restaurant
operations.

具备优秀的专业的餐厅运营知识。

·        
Demonstrated strong hospitality and communication
skills.

有较好的服务精神和沟通技巧。

·        
Demonstrated strong work ethic.

有较强的工作敬业精神。

·        
Demonstrated great hospitality skills and sensitivity
to guest needs.

良好的服务待客技巧预知客人的需求。

·        
Demonstrated a good understanding of food production.

对食物产品知识的充分了解。

上海新天地朗廷酒店位于上海休闲娱乐中心地带，毗邻有 "东方香榭丽舍大道" 美誉的淮海路。酒店的经典隽永风格与老上海的独特魅力相互呼应，打造宁谧典雅的逍遥国度，让宾客细赏新旧文化迸发的火花。酒店的 357 间客房和套房揉合传统中式元素与现代风格，偌大的落地窗户将上海的醉人美景尽收眼底，结合优雅布置、豪华家具及经典的尊贵设施，为宾客缔造舒适惬意的住宿体验。酒店的餐厅和酒吧汇聚世界各地的美酒佳肴，开启难忘的美味旅程。凯旋餐厅大厨在开放式互动厨房即席烹调琳琅满目的环球美食，让人大饱眼福和口福，而米其林食府唐阁以独有的创意将传统名菜与新派美食结合，带来惊喜。宾客享用丰富盛宴后，更可以光顾露天的「新」吧，在星光下品尝特色鸡尾酒和各种小食，享受悠然时光。24小时开放的健身中心配备先进的体能训练器材，让您随时锻炼体魄。您也可以在 25 米的室内恒温游泳池内尽情畅泳，或在屡获殊荣的水疗中心享受以传统中医学为基础的疗程，彻底护养身心。酒店拥有 2,000 平方米的活动场地，从商务会议到盛大婚宴，都能灵活尽应所需。专业资深的活动策划团队确保商务会议或盛大婚礼尽善尽美。有意者请将履历电邮至： tlshx.recruitment@langhamhotels.com 如欲对酒店作更多了解， 请登入http://xintiandi.langhamhotels.com.cn 在使用, 求职者所提供的个人资料时，雇主会严格遵守其个人资料政策的规定，并在收到要求后，会随即提供一份有关政策的复本。