招聘Meetings and Events Operations Waiter/Waitress 宴会营运服务员_上海新天地朗廷酒店招聘信息-最佳东方

SCOPE 范围

Provide guests in the catering department with the highest standards of food and beverage service on all functions. All efforts are directed toward guest satisfaction, the achievement/maintenance of hotel standards and profit maximization.

在餐饮部门的所有宴会活动中，向客人提供高标准的服务。努力提高客人满意度、酒店指标完成度/酒店设备标准化和酒店利润最大化。

PRINCIPAL RESPONSIBILITIES 主要职责

Follow all Langham policies and procedures.

遵守所有朗廷酒店的规章制度和程序。

Comply with the “clean as you go” policy.

完成“所到之处无脏物”的原则。

Report to work on scheduled days at the scheduled time.

按照工作时间表按时上班。

Report to work in uniform following all appearance standards.

上班时遵守仪容仪表和制服制度。

Work as a team.

工作中保持团队精神。

Follow all safety policies to ensure a safe work area.

遵守所有安全制度，塑造一个安全的工作环境。

Honour all reasonable work-related requests made by a manager or supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel.

尊重所有的来自经理和主管的合理工作相关请求，即使超出你的工作范围，也要为整个酒店服务，使客人满意。

Check out with your supervisor before leaving your station or the floor for any reason.

因为任何理由需要离开你的工作岗位之前先汇报你的主管。

Specific Duties 具体工作任務

Punch in and check for work assignment after reporting to work.

在完成工作后汇报、检查。

· Complete any assigned work duties.

完成所有被分配的工作任务。

· Attend pre-function briefing.

参加班前例会。

· Be able to read a banquet event order and know how to complete a setup.

会读宴会预定单并知道如何完成设台工作。

· Set tables in your assigned area correctly and uniformly, using: clean, pressed linen (without rips, stains or tears); clean unspotted silverware, clean china with no chips or cracks; clean unspotted glassware. Table complements (salt and pepper, sugar, breadbaskets, etc.) should be clean and filled properly.

在相应的区域内按标准正确的设台，使用干净熨好的布草(没有裂口、污点或破洞)，干净无斑的银器，干净无裂痕、裂口的瓷器，干净无斑点的玻璃杯。桌上配件（盐、胡椒、糖和面包篮等）应准备妥当。

· Assist captain or supervisor in setting up buffet and other special food services tables/stations.

协助上级设自助餐和其它特殊食品服务台。

· Know the menu for each function served, and be able to knowledgeably explain the major ingredients and preparation methods for each item to be served.

了解每个宴会的菜单，能够解释每道菜的主要成分和制作方法。

· Follow timing procedures for setting each course.

根据流程上菜。

· Greet and serve guests, following guidelines for aggressive hospitality and all other details of our policies and procedures regarding the service of food and beverage.

根据与餐饮服务相关政策的所有细节和好客的姿态招呼和服务客人。

· Acknowledge and respond to all guest requests, bringing them to the attention of captain or supervisor as appropriate.

对于客人的要求要负责，必要时报告上级。

· Keep station neat and clean during service. Constantly patrol assigned station, exchanging ashtrays, refilling water and coffee, removing service items and condiments per established policies and procedures.

在服务过程中保持工作区域干净整洁。时刻查看被分配的区域，更换烟灰缸，补充水、茶和咖啡，移走不需要的调味品或服务器具。

· Always notify the captain before leaving the floor or meeting and events service area.

在离开工作区域或楼层前一定要通知上级。

· Use proper in-room clearing and aisle tray breakdown procedures.

根据室内清洁和走道清洁的规则清理。

· Return all re-usable table complements and condiments to be cleaned and refilled.

所有可再用的桌上配件及调味品送去清洗并充量。

· Retain all service equipment in the meeting and events area for cleaning and proper storage.

清洁和储存所有在宴会区域的服务设备。

· Complete any assigned side work, such as refilling condiments, sorting linen, hanging/storing drapes, cleaning/storing servicing equipment, etc.

完成所有被分配的后续工作，譬如充调味品，整理布草，悬挂/储存装饰品，清洁/储存设备等。

· Break down buffet or other special food service tables and equipment.

清理自助餐或其它特别食品的服务台和设备。

· Clean and replace tray stands in proper storage area.

清理并取走托盘支架到相应的储存区。

· Return clean serving equipment to proper storage area

把干净的服务设备归位到相应的储存区。

· Help keep all meeting and events aisles and storage areas clean and organized.

保持宴会厅所有走道和储存区整洁。

· Inform management of any lost or damaged equipment, linen, etc.

告知部门管理层所有遗失或损坏的设备、布草等。

· Check with captain or supervisor before leaving. Always check schedule for upcoming week.

离开前让上级检查工作。提前查看下一个星期的工作计划。

· Set up, serve and/or break down coffee breaks, receptions, and other special functions, as assigned.

按分配设置、服务或清理茶歇，签到台和其它特别活动。

· Attend department meetings or training seminars.

出席部门会议或培训。

· All details regulatory framework refer to colleague Handbook.

所有规章制度请参照员工手册。

· Be aware of accident prevention and help enforce safe working conditions. Zero accidents are our goal.

了解事故预防并加强工作安全，目标是零事故

· Perform any duties assigned by the Management deemed necessary.

执行任何管理层委托的工作。

REQUIREMENTS 职位要求

Education 教育学历

Minimum Vocational School

毕业于专业学校。

Experience 经验

Minimum 1 years of meeting and events operation experience.

一年宴会厅工作经验。

Job Skill / Knowledge 工作技能 / 知识

Guest-focused outgoing personality with a good smile.

具有关注客人，友善带有微笑的性格。

Ability to meet standards of appearance.

符合仪容仪表的标准。

An honest self-starter with a cool, organized disposition.

诚实，自觉主动，冷静，有组织能力。

Can meet needs of guest satisfaction within company guidelines.

在公司的忠旨下可以满足顾客的需要。

Computer Knowledge 电脑知识

Knowledge of MS office software

能够使用日常的办公室软件。

Language Proficiency 语言能力

Demonstrated good communication skills in English and Mandarin.

具备良好的英语和普通话表达能力。

上海新天地朗廷酒店位于上海休闲娱乐中心地带，毗邻有 "东方香榭丽舍大道" 美誉的淮海路。酒店的经典隽永风格与老上海的独特魅力相互呼应，打造宁谧典雅的逍遥国度，让宾客细赏新旧文化迸发的火花。酒店的 357 间客房和套房揉合传统中式元素与现代风格，偌大的落地窗户将上海的醉人美景尽收眼底，结合优雅布置、豪华家具及经典的尊贵设施，为宾客缔造舒适惬意的住宿体验。酒店的餐厅和酒吧汇聚世界各地的美酒佳肴，开启难忘的美味旅程。凯旋餐厅大厨在开放式互动厨房即席烹调琳琅满目的环球美食，让人大饱眼福和口福，而米其林食府唐阁以独有的创意将传统名菜与新派美食结合，带来惊喜。宾客享用丰富盛宴后，更可以光顾露天的「新」吧，在星光下品尝特色鸡尾酒和各种小食，享受悠然时光。24小时开放的健身中心配备先进的体能训练器材，让您随时锻炼体魄。您也可以在 25 米的室内恒温游泳池内尽情畅泳，或在屡获殊荣的水疗中心享受以传统中医学为基础的疗程，彻底护养身心。酒店拥有 2,000 平方米的活动场地，从商务会议到盛大婚宴，都能灵活尽应所需。专业资深的活动策划团队确保商务会议或盛大婚礼尽善尽美。有意者请将履历电邮至： tlshx.recruitment@langhamhotels.com 如欲对酒店作更多了解，请登入http://xintiandi.langhamhotels.com.cn 在使用, 求职者所提供的个人资料时，雇主会严格遵守其个人资料政策的规定，并在收到要求后，会随即提供一份有关政策的复本。