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SCOPE 范围· Performs in accordance with the Business Plan and Sales & Marketing policies to achieve budgeted occupancy and average rate.
· 执行运营计划和市场营销政策,以达到预算,平均入住率
PRINCIPAL RESPONSIBILITIES 主要职责
1. Business Planning and Sales & Marketing
商业计划和销售及市场推广
· Planning sales activities : to concentrate in “selling” i.e. Making sales calls to introduce hotels facilities, packages etc
· 规划销售活动,集中精力于销售,例如电话销售,介绍酒店设施和套餐等
· To assist DOSM/DOS in achieving monthly and year-end budget
· 协助销售及市场推广总监、销售总监达成月度及年终预算
· To assist DOSM/DOS in maximizing profits by securing business
· 协助销售及市场推广总监、销售总监确保业务,达到利润最大化
· Follow up leads assigned by DOSM/DOS
· 跟进销售及市场推广总监、销售总监分配的商业线索
· To maintain good relationship with existing accounts
· 与现有的客户保持良好的合作关系
· Develop new markets/source of business
· 开拓新的市场和新业务资源
· Conduct entertainment and site inspection to accounts decision makers and booking handlers
· 为客户决策者或者预定安排人安排宴请和酒店参观事宜
· Sales visit for potential accounts
· 商务拜访潜在客户
· Negotiate contracts with companies in his/her designated areas
· 与指定区域内的公司协商合同事宜
· Conduct Sales visit to major companies in his/her designated area according to the guidelines
· 根据指示,对指定区域内的主要客户进行商务拜访
· Come up with new ideas on products and marketing of product such as: room packages, promotion offers and assist DOSM in launching these promotions.
· 提出有关产品和市场推广产品的新建议,例如客房套餐,特别优惠, 并协助销售及市场推广总监开展相关优惠活动
· To attend local business meeting and tradeshows/sales trips (both locally and overseas) assigned by DOSM
· 参加由销售及市场推广总监分派的本地商务会议和展览会、出差(国内和海外的)
· Take up special assignments instructed by DOSM, DOS
· 完成由销售总监,销售及市场推广总监指示的特别任务
2. Communications
沟通
· Maintain close communication with DOSM, DOS and Sister Hotels sales persons
· 与销售总监,销售及市场推广总监,以及姐妹酒店的销售人员保持良好沟通
· Maintain effective communication with Revenue Manager and Operations Department heads
· 与收入经理和业务操作部门的主管保持有效的沟通
· Maintain effective communication with Hoteliers in order to get to know the market trend
· 与其他酒店的同行业者保持有效的沟通,以便了解市场发展的趋势
· Attend Sales Meeting and Sales monthly presentation to report work progress and month-end result
· 参加销售会议和月度销售介绍,汇报工作进程和月终销售结果
4. Marketing Intelligence
· Regular update on competitors offers and markets intelligence and shares the information with sales team
· 定期更新竞争对手信息和市场情报,并与销售团队分享相关信息
· Provide accurate sales statistics and market information, comments, trends and leads obtained from clients and/or competitors
· 提供准确的销售数据统计和市场信息,评估,趋势,以及从客户及竞争者处得到的销售线索
5. Human Resource Development
· Maintain effective communication channels with all co-workers
· 与所有协助的工作人员保持有效的沟通
· Communicate with guest to obtain guest comments and ensure the delivery of product adhere to guest needs
· 与客户沟通以获取客户的评价,并确保我们提供的产品能够满足客户的需求
Perform any duties assigned by the Management deemed necessary.
执行任何管理层委托的工作。
REQUIREMENTS 职位要求1. Education 教育学历
§ University / post-graduate diploma or equivalent professional hotel training is required.
§ 需要大学、研究生文凭或相关的专业酒店培训
2. Experience 经验
§ At least 3 year working experience with minimum 3 years in travel related industries
§ 至少3年工作经验,并且需要最少3年相关行业的从业经验
§ Working experience in handling Tour Operators is preferred
§ 具有能够处理旅游经营者的工作经验为佳
3. Job Skill / Knowledge 工作技能 / 知识
§ Professional Training in Hotel Sales Department or Front Office
§ 在酒店销售部门或者前厅部门接受过专业的培训
§ Well organized and a good planner
§ 良好的组织和计划能力
§ Prompt and systematic decision making skills with analytical power
§ 及时和系统的决策分析能力与技巧
§ Independent & ability to work under pressure
§ 有独立和压力下工作的能力
§ Excellent communication skills
§ 卓越的沟通技巧
§ Good team player & able to develop sound working relationships with colleagues
§ 良好的团队合作精神,能够与同事发展良好的工作关系
§ Strong leadership skills
§ 强有力的领导技巧
§ Good delegation & interpersonal skills
§ 良好的授权和良好的人际关系技巧
§ Sensitive and react fast on market trend and situation
§ 敏锐的了解市场发展趋势和情况,并迅速作出反映行动
§ Pleasant and out spoken
§ 愉悦开朗的性格
§ Have good communication network in the industry
§ 在酒店行业中拥有良好的沟通网络
4. Computer Knowledge 电脑知识
§ Microsoft word, excel and PowerPoint is a must
§ 必须熟练使用微软word,excel 和 PowerPoint 软件
§ Opera PMS system is preferable
§ 熟悉Opera PMS系统为宜
5. Language Proficiency 语言能力
§ Proficiency in English and Putonghua is a must
§ 必须熟练掌握英语与普通话
§ Excellent communication skills in both written & spoken English
§ 口语与书面英语都具备优秀的沟通技巧
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