• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 人性化管理

Customer and Colleague Experience
宾客服务
• Ensures the delivery of exceptional guest service at all times.
确保始终提供优异的对客服务。
• Provides excellent service to internal customers in other departments as appropriate.
适当时为其他部门的内部客人提供优质服务。
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
• Maintains positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的互动接触。
• Establishes a rapport with guests maintaining good customer relationships.
与客人建立并保持良好的客户关系。

Operational
营运
• Ensures that minimum brand standards have been implemented.
确保贯彻执行酒店最基本的品牌标准。
• Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
以支持和灵活的态度和“团队协作”的精神与其他部门合作。
• Maintains par stocks of all equipment and guest supplies as required.
按照要求维持所有物品和客用品的标准库存量。
• Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
向客人呈送菜单，回答客人问询并为客人提供关于食品、饮料及服务的建议。
• Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures. 
根据标准程序引领客人入座、接受点菜及为客人服务食品及饮料。
• Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to guests.
向客人呈送菜单，回答客人问询并为客人提供关于食品、饮料及服务的建议。
• Clears and resets counters or tables at conclusion of each course.
在每次用餐结束后清理台面或餐桌并重新摆台。
• Fully conversant with all aspects of the POS System & Cashiering
熟悉操作Micros电脑电脑系统。
• Computes bill and accepts payment.
计算账单费用并收款。
• Performs the function of cashier as required
.按要求执行收银员职能。
• Verifies cash received ensuring only genuine money been collected.
核对收取的现金，确保所收现金都是真钞。
• Verifies all credit cards presented by guest before to validity of the card.
核对所有客人呈交信用卡，确保所有信用卡都在有效期内。
• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
严格遵守财务部发出的关于收银及现金处理的政策和程序。
• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.
对菜单上的所有菜品和饮料有全面的知识和理解，并能推荐菜品和饮料的搭配及促销。

Other Duties
其他
• Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.
理解并严格遵守员工手册中的规章制度以及涉及到消防、卫生、健康和安全的酒店政策。
• Ensures high standards of personal presentation and grooming.
确保高标准的个人形象和仪容仪表。
• Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
根据行业、公司和酒店对于餐饮部职能要求的变化做出反应。
• Exercises responsible behavior at all times and positively representing the hotel 。
在任何时间表现负责的行为，并以积极的形象代表酒店管理团队。
• Attends training sessions and meetings as and when required.
需要时参加培训课程和会议。
• Carries out any other reasonable duties and responsibilities as assigned/sidework
执行分派的任何合理任务和额外职责。

上海新天地朗廷酒店位于上海休闲娱乐中心地带，毗邻有 "东方香榭丽舍大道" 美誉的淮海路。酒店的经典隽永风格与老上海的独特魅力相互呼应，打造宁谧典雅的逍遥国度，让宾客细赏新旧文化迸发的火花。酒店的 357 间客房和套房揉合传统中式元素与现代风格，偌大的落地窗户将上海的醉人美景尽收眼底，结合优雅布置、豪华家具及经典的尊贵设施，为宾客缔造舒适惬意的住宿体验。酒店的餐厅和酒吧汇聚世界各地的美酒佳肴，开启难忘的美味旅程。凯旋餐厅大厨在开放式互动厨房即席烹调琳琅满目的环球美食，让人大饱眼福和口福，而米其林食府唐阁以独有的创意将传统名菜与新派美食结合，带来惊喜。宾客享用丰富盛宴后，更可以光顾露天的「新」吧，在星光下品尝特色鸡尾酒和各种小食，享受悠然时光。24小时开放的健身中心配备先进的体能训练器材，让您随时锻炼体魄。您也可以在 25 米的室内恒温游泳池内尽情畅泳，或在屡获殊荣的水疗中心享受以传统中医学为基础的疗程，彻底护养身心。酒店拥有 2,000 平方米的活动场地，从商务会议到盛大婚宴，都能灵活尽应所需。专业资深的活动策划团队确保商务会议或盛大婚礼尽善尽美。有意者请将履历电邮至： tlshx.recruitment@langhamhotels.com 如欲对酒店作更多了解， 请登入http://xintiandi.langhamhotels.com.cn 在使用, 求职者所提供的个人资料时，雇主会严格遵守其个人资料政策的规定，并在收到要求后，会随即提供一份有关政策的复本。