• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 人性化管理
• 五险一金

 
组织每天所在班次的例会，宣布每天的住房率、到店客人、离店客人、会议宴会以及需要特别注意之处。
Conducts daily pre-shift briefings to associates on room occupancy, arrival and departures, functions/ event and special attention that is needed.
在日常运营中与客房部及其他各部门保持紧密的联系。
Liaises with Housekeeping and other related departments on daily operations.
礼貌并高效的处理客人的要求及投诉，需要时要向前厅部经理汇报，并且确保及时跟进。
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests.
与客人建立并保持良好的宾客关系。
Establishes a rapport with guests, maintaining good customer relationship.
确保收银程序能按照严格的标准执行，确保每一个程序符合酒店内部及财务部所制定的政策及程序要求。
Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance.
协调好各种修葺及维护工作以确保酒店财产的正常维护。
Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure proper maintenance.
在团队的接待工作中发挥主动性及创造性，协调好与销售部、餐饮部及其他部门之间的合作。
To exercise initiative and resourcefulness in all aspects of group handling and to co-ordinate and co-operate with Sales, Rooms and F&B departments in all arrangements.
积极地宣传并为酒店获取业务，如：会议宴会、促销、餐厅和其他业务。
To promote and secure business for our hotel, special events, promotions, Outlets and other business.
向员工灌输时刻保持主人翁精神，把握每次对客的销售机会，并在传授的过程中身体力行。
To exemplify and instil upon the associate entrepreneurship/ ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.
确保每一个员工能时刻掌握本酒店及各其他姐妹酒店的实事动态、服务/促销和设施，以实现交叉销售。
To ensure that all staff is constantly updated on accurate information about the Hotel and all sister properties, their services/ promotions and facilities in order to cross sell the Hotels.

    浙江三立开元名都大酒店是开元酒店集团在杭州市主城区管理的首家五星级豪华商务型酒店。地处杭州城北商圈核心地块，毗邻具有水上黄金旅游线之称的京杭大运河，与占地46公顷的城北体育公园连为一体，交通十分便利，是目前城北地标性建筑。酒店总面积4.5万平方米，共28层，拥有豪华客房418间（套），中、西式餐位1600余座，不同规格的会议室11间，是住宿、餐饮、宴请及高档会务的首选之地。    有求职意向的您可以有以下的方式联系我们：1、携带身份证直接到酒店人力资源部求职登记；2、登陆最佳东方酒店网（www.veryeast.cn）投递简历；3、投递电子简历到邮箱core1985@163.com； 酒店办公室地址：杭州市下城区绍兴路538号浙江三立开元名都大酒店  坐客梯到酒店4楼大厅后，往右宽宽的路走到底后，右拐顺着小路走，倒数第二个办公室 人力资源部（绍兴路与香积寺路交叉路口东北角，城北体育公园旁） （310004）行车路线：乘坐347路，347路高峰大站车，47路，88路，到“绍兴路香积寺路口”下车，向北步行200米即可。