• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 人性化管理
• 五险一金

岗位职责
Job Description
1.Greets all guests communications with a warm tone, ensuring that they feel welcomed and appreciated when contacting the hotel.


用热情的语调问候所有宾客，让他们觉得倍受欢迎。
2.Create a warm and welcoming experience for guests by concentrate on observing and collecting guest staying preference. Ensure the Front Office Manager is kept fully aware of any relevant feedback from either customers or other department
致力于关注和搜集客人喜爱的入住体验，为客人创造热情周到的服务。将客人和其他部门的意见和建议及时反馈给前厅部经理。
3.Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring the guests receive value for money
抓住商机，用合理的方式提高酒店收入，确保客人感受物有所值。
4.Communicates effectively both orally and in writing to provide clear direction to team member. Observes performance and encourages improvement. Interviews, selects, trains, supervises, evaluates, counsels, and administers disciplinary procedures for Magic Center team member. Monitors business forecast and makes team membering adjustments as required.
与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。依相关程序面试，挑选，培训，督导，评估，宾客服务中心员工。
5.Ensure the correct operation of the switchboard to effect the fast and efficient transferring of internal and external calls and all customers requests including wake up calls are actioned speedily and in accordance with procedures  
确保所有的电话转接高效有序，叫醒电话准确无误。 
6.Ensure guest in room dining order is answered with warm, efficient and accurate manner. 
确保客人的客房点餐接听温馨，高效和准确
7.Computes daily payroll, schedules, and other reports. Analyzes data and makes decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly report for related department .
估算每日薪酬，进程表及相关报表。根据之前的经验及详细预订情况对数据进行分析。为相关部门准备日报表和周报表。

12.Manages guests communication in an efficient and effective way, ensuring that guests are not delayed and that replies or follow up is made within Hilton Brand Standard timings.
及时有效的和宾客沟通，确保给顾客及时的答复。
13.Handles and delivers messages in a confidential and professional manner, maintaining guests privacy and integrity of the message, and ensuring that the message is accurate and delivered to the guest in a prompt and timely manner.
准确，及时，安全的传递客户信息，确保顾客隐私。




岗位要求
Job Requirements

1.Working experience within Hilton Group.
有希尔顿集团内部酒店的工作经验。
2.3 or 5 years of related working experience prefered.
 三至五年相关工作经验者优先。
3.University graduate, excellent command of written and spoken in English and Chinese language.
大学本科，良好的中英文读写能力。
4.2-3 years working experience with same position in Brand Hotel
两至三年同等岗位品牌酒店工作经验。
5.Good community ability required.
较好的沟通能力。
6.Good mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
优越的数据理解性，能对日常营运的数据给予合理恰当的解释。
7.Ability to read, write, speak and understand the English language to communicate    effectively with guests and employees.
能有效的用英语沟通交流。
8.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
擅长于处理宾客关系，能快速有效的应对各种问题。

    浙江三立开元名都大酒店是开元酒店集团在杭州市主城区管理的首家五星级豪华商务型酒店。地处杭州城北商圈核心地块，毗邻具有水上黄金旅游线之称的京杭大运河，与占地46公顷的城北体育公园连为一体，交通十分便利，是目前城北地标性建筑。酒店总面积4.5万平方米，共28层，拥有豪华客房418间（套），中、西式餐位1600余座，不同规格的会议室11间，是住宿、餐饮、宴请及高档会务的首选之地。    有求职意向的您可以有以下的方式联系我们：1、携带身份证直接到酒店人力资源部求职登记；2、登陆最佳东方酒店网（www.veryeast.cn）投递简历；3、投递电子简历到邮箱core1985@163.com； 酒店办公室地址：杭州市下城区绍兴路538号浙江三立开元名都大酒店  坐客梯到酒店4楼大厅后，往右宽宽的路走到底后，右拐顺着小路走，倒数第二个办公室 人力资源部（绍兴路与香积寺路交叉路口东北角，城北体育公园旁） （310004）行车路线：乘坐347路，347路高峰大站车，47路，88路，到“绍兴路香积寺路口”下车，向北步行200米即可。