收藏 
微信
举报
岗位职责 Job Responsibilities1、负责顶楼餐厅酒吧的宾客迎接、领位及送客服务，确保每位客人得到热情、专业的接待。
Responsible for greeting, seating and seeing off guests at the rooftop restaurant & bar, ensuring every guest receives warm and professional reception.2、熟练掌握餐厅菜单、酒水单及当日特色推荐，主动回答宾客问询，并协助提供点餐建议。
Be familiar with restaurant menu, beverage list and daily specials, proactively answer guest inquiries and assist with ordering recommendations.3、与服务员及后厨保持高效沟通，及时传递宾客特殊需求（如过敏信息、座位偏好等）。
Maintain effective communication with servers and kitchen team, promptly pass on guests’ special requests such as allergy information and seating preferences.4、协助处理宾客投诉或突发状况，及时上报主管并跟进解决，保证宾客满意度。
Assist in handling guest complaints or emergencies, report to supervisors timely and follow up on resolutions to guarantee guest satisfaction.5、配合完成餐厅酒吧各类晚宴、节日活动及派对的宾客引导与流程协调工作。
Support guest guidance and process coordination for all dinners, festive events and parties held at the Tales bar.岗位要求 Job Requirements
1、形象大方，气质亲和，具备良好的服务意识与沟通表达能力。
Neat appearance and approachable personality, with good service awareness and communication skills.2、工作认真细致，责任心强，能适应排班制。
Meticulous and responsible at work, able to work on a shift schedule.3、具备英语听说能力者优先，能进行日常问候及引导用语。
Candidates with English listening and speaking skills are preferred, capable of daily greetings and guest guidance.4、抗压能力强，性格开朗，热爱服务行业，愿意在高端酒店环境长期发展。
Strong stress resistance, outgoing personality, passion for hospitality industry and willingness for long-term development in luxury hotel environment.
国际联号工作经历：优先语言能力：英语-良好
位求职者投递了该职位，你的简历匹配度为
你的综合竞争力排名为第
名
立即沟通
酒店业--国际高端酒店/5星级
100-499人
中外合营(合资．合作)
关于上海外滩悦榕庄About Banyan Tree Shanghai On the Bund都市里的桃源生活倚枕黄浦江畔，将极富历史韵味的外滩风光、摩登现代的陆家嘴贸易区美景尽收眼底。与此同时，凭借追求细节完美却又不露痕迹的贴心服务，营造出置身于世外桃源般的度假体验。首创都市度假 打造城市绿洲环抱老上海历史风情的外滩风光，与陆家嘴金融贸易区鳞次栉比的摩天高楼和外滩的万国建筑隔江相望，尽享至尊地理位置和独特的人文景观。In the sprawling metropolis of Shanghai is one of the world's largest cities, with a vibrant urban life, impressive skyline and rich culture. Right in the middle of all this, on the bank of the Huangpu River, lies Banyan Tree Shanghai On The Bund, an urban retreat in the city's most scenic location. If you are on a ride for a world of adventure, Banyan Tree Shanghai is where to stay, where the city's electrifying attractions are just within your reach.关于悦榕集团About Banyan Group悦榕集团成立于1994年。从单一奢侈品牌发展到如今多元化的产品组合，悦榕集团是一家独立的全球酒店公司，肩负着这样的使命：我们的旗舰度假村坐落于一处经过修复的锡矿旧址之上，自开业起便为集团未来多年的发展方向奠定了基调。自此，我们始终专注于打造具有变革意义的旅程，并积极推动负责任的旅游，使我们在包容性增长与可持续发展领域成为先行者。悦榕集团已累计斩获超过3,000项行业奖项，并荣登《Travel + Leisure》全球酒店品牌排行榜前25强。我们的酒店及度假村屡获殊荣，这充分认可了团队在提供卓越服务、带领旅行者探索世间最令人叹为观止的胜景方面所做出的不懈努力。展望未来，我们的核心关注点始终坚定不移。我们通过所有产品与服务推动身心灵的健康——从我们的康养圣殿到全新推出的Beyond应用程序，同时通过“Stay For Good”项目将可持续发展理念贯穿始终。Banyan Group was founded in 1994. From a single luxury brand to the diverse offerings we have today, Banyan Group is an independent, global hospitality company with a purpose：Our flagship resort launched at the site of a remediated tin mine, setting the Group's direction for years to come. Since then, our focus has remained on creating transformative journeys and driving responsible tourism, making us a trailblazer for inclusive growth and sustainability. Accumulating over 3,000 industry awards, Banyan Group proudly sits among the Top 25 Hotel Brands in the World according to Travel + Leisure. Our hotels and resorts have received numerous awards in recognition of the team’s commitment to delivering service excellence and introducing travelers to the most awe-inspiring corners of the world.As we forge ahead into the future, our key focus remains steadfast. We drive wellbeing through all our offerings, from our Wellbeing Sanctuaries to our brand new app Beyond, while embedding sustainability through our Stay For Good programme.
