• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 员工生日礼物
• 国际品牌
• 帅哥多
• 美女多
• 人性化管理

 
岗位职责
Job Description
1. Escorts customers to accommodations, visually inspects room and telephone and deficiencies such as towels to housekeeping immediately. Points out room features and directory for reference.
引领客人到房间，介绍酒店及房间的设施设备。快速巡视房间是否存在问题，及时通知相关部门予以解决。
2.Listens and responds to guest inquires using a positive , clear speaking voice . answers questions and offers assistance giving accurate information regarding outlet hours , other hotel service , directions to local attractions or function rooms , car rentals , air line shuttle service , etc.
对于客人的需求予以积极快速的回应，提供准确信息，提供租车、旅游向导等服务。
3.Organizes and store luggage as necessary in a designate area .
将客人行李有序的寄存于指定地点。
4. Greets customers immediately with a friendly and sincere welcome . Remain calm and attentive , especially during heavy hotel activity and emergencies .
热情友好的问候客人。能成着冷静的应对各种突发情况。
5.Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.
积极的工作，友好的为客人提供服务的同时招呼示意下一位客人。
6. Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities.
积极参加所需的各种培训，提高工作能力。




岗位要求
Job Requirements
1.Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。
2.Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
一定的英语阅读能力确保能获取行李牌上的信息，以及托运行李上的相关信息。
3.Ability to effectively deal with internal and external customers , some of whom will require high levels of patience tact and diplomacy to defuse anger and collect accurate information .
擅长于处理宾客关系，能快速有效的应对各种问题。

位于西湖的核心，这大隐于市的静谧桃源，恰若微风中拂过的丝丝细语，高雅华贵的格调在此交织相汇。我们的初心很简单。旅游趋势不断变化，是时候以全新的观点打造一种与新一代消费者同频共振的体验，一种由香格里拉集团创造的全新篇章。为什么是你？因为你已蓄势待发，准备重新定义行业标准，给我们的客人和你的职业旅程都留下难以忘怀的印记。如果你有动力、韧性、同理心，同时也想真正享受工作的乐趣，在这个引人入胜的新篇章发挥才能，那么加入我们，踏上这段非凡之旅。