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岗位职责
1、指导和监督餐厅的日常工作,保证经营业务的正常进行。
2、负责贯彻服务质量标准与服务程序。巡视检查各项工作的具体实施,纠正不符合规范的行为,改进服务方法与态度。
3、组织安排员工的工作,监督制定排班表,招聘新员工,执行培训计划。
4、评估员工的工作表现,保证执行各项规章制度,解决有关问题。
5、发展良好的客际关系,为客人进行特殊服务,处理客人投诉。
6、负责营业额、经费及劳动成本的预算工作。
7、撰写菜肴推销方案,利用纯熟的推销技巧做好促销工作。
8、协调餐厅与厨房之间的关系,及时反馈信息,建立以客人为中心的服务意识。
岗位要求
1、 高中以上学历,管理类或相关专业;
2、工作经验至少1年;具有餐饮行业的从业背景,对该领域发展有所理解;
3、踏实肯干,积极配合上级
4、具有敏感的商业和市场意识,分析问题及解决问题能力强;
5、具备良好的沟通合作技巧及丰富的团队建设经验。
The best of Shanghai awaits.? Amara Signature Shanghai is a quick 10-minute drive away from the prestigious Jing’an business and shopping district in West Shanghai. A luxurious 5-star hotel of 343 spacious rooms and suites, Amara Signature Shanghai blends the city’s rich heritage with destination dining, modern amenities and impeccable service. The hotel will also have an adjoining office building and retail mall, featuring a myriad of great brands in food and beverage, entertainment as well as lifestyle retail. Slated to open in 2017.位于上海普陀区长寿路的上海安曼纳卓悦大酒店是一个综合发展项目, 具有343间豪华客房的酒店,时尚商场及高尚办公楼。时尚商场将推出多样化著名餐饮业,娱乐及时尚生活品牌。酒店位置优越而上海市也是亚洲顶尖金融及商业核心。预计将在2017年营业About Amara Hotels & ResortsAmara Hotels & Resorts offers its guests unique individual experiences. With luxurious and contemporary interiors, and attention paid to every detail, our hotels are as individual as you are. Whether you are staying with us for business, celebrating a special moment in time, or having to rest and recharge, Amara delivers truly individual experiences.We promise to enrich, fulfill and inspire our guests with individual experiences that are cherished and memorable. The memories we create will be as unique as you are.安国酒店与度假酒店为宾客营造独特的个人体验。当代富丽堂皇的设计风格,无微不至的礼遇服务素质,我们酒店彰显出的是独一无二的自我本色——如您个人那样。无论您前来这里是为了公务或庆祝重要时刻,又或是需要休憩充电,安曼纳都能带给您真正属于个人的体验。The Amara GroupAmara Hotels & Resorts is part of the Amara Group, a leading integrated lifestyle group principally engaged in three business areas – hotel investment and management; property investment and development; and specialty restaurants and food services.? We are recognised as the creators of innovative hospitality products.安国控股有限公司安国酒店与度假酒店是由首屈一指的综合休闲集团安国控股有限公司所管理,主要经营的三大业务领域包括酒店投资与管理、产业投资与开发,以及特色餐厅与餐饮服务。我们在开发和推出创意酒店产品服务方面的表现也备受赞誉和肯定。Our Vision and GoalsSharing a common vision and an identical set of values, we strive to deliver a brand experience unique to Amara in our three inter-related core businesses.The Amara Vision is to be recognised as a leading Asian integrated lifestyle group, with premium brands that exude the value, quality and style of our product offerings, and a warm and personalised service that goes beyond the expectations of our customers.Our Core Values allow us to embody the innovative and creative spirit, daring to dream and constantly keeping up with trends. We are committed to providing a quality and superior integrated lifestyle product, delivered with the utmost professionalism and that special touch of Asian hospitality.我们的愿景与目标我们秉持共同的愿景以及相同的价值观,在本身3大互通的核心业务中,矢志阐扬专属安曼纳的服务精神——带给宾客独特的逸乐感受。安国的愿景是成为亚洲首屈一指的酒店品牌,经由我们的服务产品,诠释无与伦比的价值、品质与风采,令每位宾客都能感受到超乎预期、温暖贴心的个人化服务。安国的核心价值让我们得以实践革新又具创意的精神,勇于梦想,与时并进。我们许下承诺,矢志以无上的专业度及亚洲式的独特礼遇,把优质高雅、先进便利的生活方式献给宾客。