• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 管理规范
• 员工生日礼物
• 包吃包住
• 人性化管理
• 岗位晋升
• 年底双薪

Duties & Responsibilities:<br />	1. Familiar with Front Office Standards and Procedures.<br />	2. Maintain good knowledge of all corporate programs.<br />	3. Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc.<br />	4. Maintain good knowledge of the Loyalty Guests program, ensuring correct handling, prepares reports and actively participates in enrolling new members.<br />	5. Maintain good working relations with all departments.<br />	6. Work close with reception supervisor.<br />	7. Review arrival information on a daily basis; VIP, Regular guests, Groups, special requests etc.<br />	8. Conduct VIP room inspections with particular emphasis on cleanliness and standard set up. Make sure the amenity was property set up.<br />	9. Meet VIPs, Regular guests and long staying guests upon arrival and ensures their allocated accommodation is satisfactory.<br />	10. Assist in handling claimed reservations and turn-away according to policies and procedures.<br />	11. Carry out inspection of other hotel areas regularly, including lobby cleanness, lighting, background music and main entrance traffic.<br />	12. Ensure that all associates comply with the grooming and uniform standards.<br />	13. Checks discrepancies and out-of-order rooms, to ensure correct room status at all times.<br />	14. Handling due out room.<br />	15. Conduct department briefing.<br />	16. Assist in resolving accounting matters, disputes, missing back-ups etc<br />	17. Represent Management in all guest related issues in the best possible way.<br />	18. Handle guest requests and takes personal responsibility to ensure request is met by following up with relevant departments.<br />	19. Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Management if needed.<br />	20. Log all incidents of importance and guest comments in shift logbook for Management.<br />	21. Log security incidents and accidents in accordance with hotel requirements.<br />	22. Assist in investigating and resolving written guest complaints.<br />	23. Maintain effective guest relations, builds rapport and offer personalized service and assistance.<br />	24. Deliver high quality service to guests.<br />	25. Ensure guest needs and reasonable requests are met.<br />	26. Seek opportunities to continually improve guest service.<br />	27. Take appropriate action to resolve guest complaints.<br />	28. Assist Reception when required, help guest check in, check out, etc.<br />	29. Be responsible for night duties; carry out hotel night audit according procedure.<br />	30. Report to management on deficiencies and irregularities noted in the operation.<br />	31. Be open to new ideas and system which could benefit the department and hotel.<br />	32. Sell the hotel and hotel’s products and services using up-selling and suggestive selling techniques.<br />	33. Promote the hotel and hotel products and services.<br />	34. Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.<br />	35. Be familiar with property safety, current first aid and fire emergency procedures.<br />	36. Adhere to the hotel’s and emergency policies and procedures.<br />	37. Be knowledgeable of the hotel’s emergency procedures in regard to fire, bomb threat, evacuation, etc. as part of the Emergency Response Team.<br />	38. Respond immediately on medical requests and emergencies.<br />	39. Assist other departments in resolving problems when Department head concerned is not available.<br />	40. Supervise work operations of the department.<br />	41. Be familiar with service standards and is guided in daily work by these. Monitors staff performance continuously in this respect.<br />	42. Follow and submit daily checklists<br />	43. Resolve disputes.<br />	44. Coach and council associates as and when necessary<br />	45. Provide ongoing advice and support to staff under your supervision.<br />	46. Supervise staff performance.<br />	47. Assist with staff training and development.<br />	48. Ensure a high level of cleaning is maintained in work area.<br />	49. Ensure all reporting and servicing deadlines are met on a timely basis.<br />	50. Attend the training and meeting as required.<br />	51. Carry out other tasks as directed by your Manager.<br />	52. Solve the guest room door Safety Lock system problem with Engineering together.<br />	53. Abide by Standards<br />	54. Adhere to the handbook of The Westin Shenzhen Nanshan<br />	55. Adhere to the code of conduct.<br />	56. Adhere to all SOP.<br />	 <br/><br/>

The best of Shanghai awaits.? Amara Signature Shanghai is a quick 10-minute drive away from the prestigious Jing’an business and shopping district in West Shanghai. A luxurious 5-star hotel of 343 spacious rooms and suites, Amara Signature Shanghai blends the city’s rich heritage with destination dining, modern amenities and impeccable service. The hotel will also have an adjoining office building and retail mall, featuring a myriad of great brands in food and beverage, entertainment as well as lifestyle retail. Slated to open in 2017.位于上海普陀区长寿路的上海安曼纳卓悦大酒店是一个综合发展项目, 具有343间豪华客房的酒店，时尚商场及高尚办公楼。时尚商场将推出多样化著名餐饮业，娱乐及时尚生活品牌。酒店位置优越而上海市也是亚洲顶尖金融及商业核心。预计将在2017年营业About Amara Hotels & ResortsAmara Hotels & Resorts offers its guests unique individual experiences. With luxurious and contemporary interiors, and attention paid to every detail, our hotels are as individual as you are. Whether you are staying with us for business, celebrating a special moment in time, or having to rest and recharge, Amara delivers truly individual experiences.We promise to enrich, fulfill and inspire our guests with individual experiences that are cherished and memorable. The memories we create will be as unique as you are.安国酒店与度假酒店为宾客营造独特的个人体验。当代富丽堂皇的设计风格，无微不至的礼遇服务素质，我们酒店彰显出的是独一无二的自我本色——如您个人那样。无论您前来这里是为了公务或庆祝重要时刻，又或是需要休憩充电，安曼纳都能带给您真正属于个人的体验。The Amara GroupAmara Hotels & Resorts is part of the Amara Group, a leading integrated lifestyle group principally engaged in three business areas – hotel investment and management; property investment and development; and specialty restaurants and food services.? We are recognised as the creators of innovative hospitality products.安国控股有限公司安国酒店与度假酒店是由首屈一指的综合休闲集团安国控股有限公司所管理，主要经营的三大业务领域包括酒店投资与管理、产业投资与开发，以及特色餐厅与餐饮服务。我们在开发和推出创意酒店产品服务方面的表现也备受赞誉和肯定。Our Vision and GoalsSharing a common vision and an identical set of values, we strive to deliver a brand experience unique to Amara in our three inter-related core businesses.The Amara Vision is to be recognised as a leading Asian integrated lifestyle group, with premium brands that exude the value, quality and style of our product offerings, and a warm and personalised service that goes beyond the expectations of our customers.Our Core Values allow us to embody the innovative and creative spirit, daring to dream and constantly keeping up with trends. We are committed to providing a quality and superior integrated lifestyle product, delivered with the utmost professionalism and that special touch of Asian hospitality.我们的愿景与目标我们秉持共同的愿景以及相同的价值观，在本身3大互通的核心业务中，矢志阐扬专属安曼纳的服务精神——带给宾客独特的逸乐感受。安国的愿景是成为亚洲首屈一指的酒店品牌，经由我们的服务产品，诠释无与伦比的价值、品质与风采，令每位宾客都能感受到超乎预期、温暖贴心的个人化服务。安国的核心价值让我们得以实践革新又具创意的精神，勇于梦想，与时并进。我们许下承诺，矢志以无上的专业度及亚洲式的独特礼遇，把优质高雅、先进便利的生活方式献给宾客。