- To ensure that the monthly forecast of food and beverage revenue, cost and expense figures are achieved.确保达到每月食品酒水收入预算,成本与费用指标。
- To strictly adhere to the established operating budget and ensure that all costs are controlled.严格遵守已设置的运作预算,严格控制成本。
- To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF & E requirements in line with the compilation of the Annual Business Plan.参加部门年度预算,确定部门的开支及收入目标,运作设备的需求及相应的年度市场计划。
- To manage the outlet as a separate profit centre, assuming responsibility for all revenues and expenses.独立经营管理餐厅,全面负责收入与费用。
- To ensure that the outlet is managed efficiently according to the established concept statements. 确保依照餐厅j经营原则高效地经营管理餐厅。
- To ensure that SPPS and Back to Basic standards are adhered to in order to achieve the level of service established in the Departmental Operations Manual.确保员工遵守服务程序和产品标准,保持餐饮部运作服务水平。
- To assign responsibilities to subordinates and to check their performance periodically.分配员工工作职责,定期检查员工工作表现。
- To ensure table reservations are taken properly in order to maximize the restaurant turnover.确保餐桌预定准确无误以保证最大化使用餐桌。
- To ensure that guest history data are kept up‑to‑date.确保餐厅客人资料有保持更新。
- To take a hands on approach in the operation of his/her outlet.参与餐厅运作与服务
- To establish and strictly adhere to the par stocks for all operating equipment and supplies and to ensure that the outlet is adequately equipped.. 建立并严格控制运作设备的库存与供应以保证部门有充足运作设施。
- To conduct monthly inventory checks on all equipment and supplies.督导每月设备用具盘点。
- To control the requisitioning, storage and careful use of all operating equipment and supplies. 控制餐厅领货,库存。爱惜餐厅设施设备。
- To conduct daily roll-calls to associates on preparation, service and menu. 每日举行关于准备工作,服务及菜单的员工例会。
- To liaise with the Kitchen and other supporting departments on daily operation and quality. 保持与厨房及其他相关部门良好的运作沟通关系。
- To handle all guest complaints, requests and inquires on food, beverage and service. 负责处理客人关于食品, 酒水和服务方面的要求,询问与投诉.
- To establish a rapport with guests maintaining good relationships. 建立良好的顾客关系.
- To ensure that the outlet cashiering procedures are strictly adhered to. 确保严格执行部门收银制度与程序。
- To revise and update the outlet Departmental Operations Manual annually 制定部门运作手则,每年重新检查并更新。
- To participate in the formulation of the Annual Marketing Plan, to establish a list of marketing activities in line with the compilation of the Annual Business Plan.参加年度市场计划,设立市场销售活动表。
- To maintain the Daily Log Book. 持续做好餐厅每日营运记录。
- To submit to Food & Beverage Office the following:向餐饮部提交如下:
· Weekly Schedule每周排班表
· promotion / Holiday Critique / marketing competitive surveys, etc
推广/节日推广/市场调查
· Monthly P&L Statement / various P&L reports
制定 每月餐厅盈利和亏损陈述/各种盈利和亏损报表
· Monthly Training Plan, etc
每月培训计划
The best of Shanghai awaits.? Amara Signature Shanghai is a quick 10-minute drive away from the prestigious Jing’an business and shopping district in West Shanghai. A luxurious 5-star hotel of 343 spacious rooms and suites, Amara Signature Shanghai blends the city’s rich heritage with destination dining, modern amenities and impeccable service. The hotel will also have an adjoining office building and retail mall, featuring a myriad of great brands in food and beverage, entertainment as well as lifestyle retail. Slated to open in 2017.位于上海普陀区长寿路的上海安曼纳卓悦大酒店是一个综合发展项目, 具有343间豪华客房的酒店,时尚商场及高尚办公楼。时尚商场将推出多样化著名餐饮业,娱乐及时尚生活品牌。酒店位置优越而上海市也是亚洲顶尖金融及商业核心。预计将在2017年营业About Amara Hotels & ResortsAmara Hotels & Resorts offers its guests unique individual experiences. With luxurious and contemporary interiors, and attention paid to every detail, our hotels are as individual as you are. Whether you are staying with us for business, celebrating a special moment in time, or having to rest and recharge, Amara delivers truly individual experiences.We promise to enrich, fulfill and inspire our guests with individual experiences that are cherished and memorable. The memories we create will be as unique as you are.安国酒店与度假酒店为宾客营造独特的个人体验。当代富丽堂皇的设计风格,无微不至的礼遇服务素质,我们酒店彰显出的是独一无二的自我本色——如您个人那样。无论您前来这里是为了公务或庆祝重要时刻,又或是需要休憩充电,安曼纳都能带给您真正属于个人的体验。The Amara GroupAmara Hotels & Resorts is part of the Amara Group, a leading integrated lifestyle group principally engaged in three business areas – hotel investment and management; property investment and development; and specialty restaurants and food services.? We are recognised as the creators of innovative hospitality products.安国控股有限公司安国酒店与度假酒店是由首屈一指的综合休闲集团安国控股有限公司所管理,主要经营的三大业务领域包括酒店投资与管理、产业投资与开发,以及特色餐厅与餐饮服务。我们在开发和推出创意酒店产品服务方面的表现也备受赞誉和肯定。Our Vision and GoalsSharing a common vision and an identical set of values, we strive to deliver a brand experience unique to Amara in our three inter-related core businesses.The Amara Vision is to be recognised as a leading Asian integrated lifestyle group, with premium brands that exude the value, quality and style of our product offerings, and a warm and personalised service that goes beyond the expectations of our customers.Our Core Values allow us to embody the innovative and creative spirit, daring to dream and constantly keeping up with trends. We are committed to providing a quality and superior integrated lifestyle product, delivered with the utmost professionalism and that special touch of Asian hospitality.我们的愿景与目标我们秉持共同的愿景以及相同的价值观,在本身3大互通的核心业务中,矢志阐扬专属安曼纳的服务精神——带给宾客独特的逸乐感受。安国的愿景是成为亚洲首屈一指的酒店品牌,经由我们的服务产品,诠释无与伦比的价值、品质与风采,令每位宾客都能感受到超乎预期、温暖贴心的个人化服务。安国的核心价值让我们得以实践革新又具创意的精神,勇于梦想,与时并进。我们许下承诺,矢志以无上的专业度及亚洲式的独特礼遇,把优质高雅、先进便利的生活方式献给宾客。