- To ensure that Banquet is managed successfully as an independent profit center.确保将宴会厅成功管理成独立赢利中心.
- To co-ordinate the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements, in line with the compilation of the Annual Business Plan.配合年度预算来确定部门的开支及收入目标,运作设备的需求,及相应的年度市场计划.
- To monitor all costs and recommended measures to control them.监督控制成本.
- To ensure that the Department Operational Budget is strictly adhered to.确保部门坚定地执行运做预算.
- Always have a creative and innovative approach to set-ups, displays, visuals and have the will to update them regularly经常有创造性的提高宴会厅的摆位,展示和视觉效果.
- To ensure that budget is managed efficiently according to the established concept statements.确定预算按预定的目标进行并且有效的管理.
- To ensure that SPPS and Back to Basic standards are adhered to, to achieve the level of service established in the Departmental Operations Manual.确保基本的程序和标准得到执行,并达到部门运作手册的标准.
- To assign responsibilities to subordinates and to check their performance periodically.分配下属的工作并检查他们的工作表现(每个阶段)
- To recruit and select Banquet associates who are able to work within the decentralized management philosophy.以我们的管理哲学为中心招聘员工.
- To assist any of the Banquets when necessary.在需要时协助任何宴会
- To closely monitor and supervise the service and food and beverage standards in all Banquets. 紧密监督所有宴会的服务及酒水,食品的标准.
- To handle all guest complaints, requests and enquiries on food, beverage and service.处理客人对食品,酒水服务的需求和投诉.
- To establish a rapport with guests, maintaining good relationships.建立良好的客户关系
- To ensure that the Banquet Departmental Operations Manuals are prepared and updated.确保宴部的运作手册的运作和及时更新.
- To conduct daily operations briefing with the supervisory Banquet staff.参与每日部门的主管和员工的例会
- To identify market needs for both, hotel guests and the local market.查明时常需求.包括酒店,客人及当地市场的需求
- To monitor and analyze the activities and trends of competitive Banqueting departments.调查和分析相关机电宴会厅竞争对手的活动
- To assist in ensuring that the Catering Department is fully aware of market needs and trends and that its products meet these requirements.协助宴会销售部认知时常需求和趋势,并确保产品能满足市场的需要.
- To respond to any changes in the Food & Beverage Department function as dictated by the industry, company and hotel.对所有宴会(包括工厂,公司和酒店)的细节变化负责.
- To report fur duty punctually wearing smart attire according to hotel’s dress code and name badge at all times.在任何时候都要按酒店的标准穿制服及配戴名牌
- To provide courteous and professional service at all times.在任何时候都要提供有礼貌的,专业的服务
- To maintain good working relationships with his/her own colleagues, and all other departments.与同事和其他部门建立良好的工作关系
- To have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety.完全理解并贯彻执行酒店的消防,卫生,健康安全制度.
- To maintain a high standard of personal appearance and hygiene at all times.在任何时候都需要保持高标准的个人仪容仪表及卫生.
- To have a complete understanding of the hotel’s associate handbook and adhere to the regulations contained within.完全理解酒店员工手册并贯彻执行
- To train and develop Banquet staff so that they are able to operate independently within their own profit center.让宴会厅的员工能独立完成工作
- To implement effective training programs for associates with the Training Manager and Departmental Trainers.让培训部经理及部门培训员执行高效的培训程序
- To assist in developing departmental trainers and assign training responsibilities协助部门发展培训员及分配培训职责
- To conduct associate yearly performance appraisals.为员工做好年度的工作评估.
- To carry out quarterly, bi-yearly, yearly inventory of operating equipment.执行季度,年度运作设备地盘点
- To ensure that all associates report for duty punctually wearing the correct uniform and name badge at all times.确保所有员工按照酒店的标准穿制服及配戴工牌
- To assist in the building of an efficient team of associates by taking an active interest in their welfare, safety and development.通过员工对福利,安全和发展等兴趣,建立一支有效的团对
- To ensure that all associates provide a courteous and professional service at all times.确保员工提供专业礼貌的服务
- To assist in the training of the associates ensuring that they have the necessary skills to perform their duties with maximum efficiency.协助员工培训,确保员工掌握必要的技巧来提高工作效率和表现
- To supervise the associates within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department’s Operation Manual.管理部门员工,确保员工的工作标准和方法与部门运作手册一致
- To ensure that all associates have a complete understanding of and adhere to the Hotel Rules and Regulations.确保员工能完全理解并执行酒店的规章制度
- To carry out any other duties and responsibilities as assigned执行其他颁布的职责
The best of Shanghai awaits.? Amara Signature Shanghai is a quick 10-minute drive away from the prestigious Jing’an business and shopping district in West Shanghai. A luxurious 5-star hotel of 343 spacious rooms and suites, Amara Signature Shanghai blends the city’s rich heritage with destination dining, modern amenities and impeccable service. The hotel will also have an adjoining office building and retail mall, featuring a myriad of great brands in food and beverage, entertainment as well as lifestyle retail. Slated to open in 2017.位于上海普陀区长寿路的上海安曼纳卓悦大酒店是一个综合发展项目, 具有343间豪华客房的酒店,时尚商场及高尚办公楼。时尚商场将推出多样化著名餐饮业,娱乐及时尚生活品牌。酒店位置优越而上海市也是亚洲顶尖金融及商业核心。预计将在2017年营业About Amara Hotels & ResortsAmara Hotels & Resorts offers its guests unique individual experiences. With luxurious and contemporary interiors, and attention paid to every detail, our hotels are as individual as you are. Whether you are staying with us for business, celebrating a special moment in time, or having to rest and recharge, Amara delivers truly individual experiences.We promise to enrich, fulfill and inspire our guests with individual experiences that are cherished and memorable. The memories we create will be as unique as you are.安国酒店与度假酒店为宾客营造独特的个人体验。当代富丽堂皇的设计风格,无微不至的礼遇服务素质,我们酒店彰显出的是独一无二的自我本色——如您个人那样。无论您前来这里是为了公务或庆祝重要时刻,又或是需要休憩充电,安曼纳都能带给您真正属于个人的体验。The Amara GroupAmara Hotels & Resorts is part of the Amara Group, a leading integrated lifestyle group principally engaged in three business areas – hotel investment and management; property investment and development; and specialty restaurants and food services.? We are recognised as the creators of innovative hospitality products.安国控股有限公司安国酒店与度假酒店是由首屈一指的综合休闲集团安国控股有限公司所管理,主要经营的三大业务领域包括酒店投资与管理、产业投资与开发,以及特色餐厅与餐饮服务。我们在开发和推出创意酒店产品服务方面的表现也备受赞誉和肯定。Our Vision and GoalsSharing a common vision and an identical set of values, we strive to deliver a brand experience unique to Amara in our three inter-related core businesses.The Amara Vision is to be recognised as a leading Asian integrated lifestyle group, with premium brands that exude the value, quality and style of our product offerings, and a warm and personalised service that goes beyond the expectations of our customers.Our Core Values allow us to embody the innovative and creative spirit, daring to dream and constantly keeping up with trends. We are committed to providing a quality and superior integrated lifestyle product, delivered with the utmost professionalism and that special touch of Asian hospitality.我们的愿景与目标我们秉持共同的愿景以及相同的价值观,在本身3大互通的核心业务中,矢志阐扬专属安曼纳的服务精神——带给宾客独特的逸乐感受。安国的愿景是成为亚洲首屈一指的酒店品牌,经由我们的服务产品,诠释无与伦比的价值、品质与风采,令每位宾客都能感受到超乎预期、温暖贴心的个人化服务。安国的核心价值让我们得以实践革新又具创意的精神,勇于梦想,与时并进。我们许下承诺,矢志以无上的专业度及亚洲式的独特礼遇,把优质高雅、先进便利的生活方式献给宾客。