确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures that all Associates deliver the brand promise and provide exceptional guest service at all times.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
与客人和同事保持基于良好工作关系的互动接触。
Maintains positive guest and colleague interactions with good working relationships.
与客人建立并保持良好的客户关系。
Establishes a rapport with guests maintaining good customer relationships.
经常亲自证实餐厅客人得到的是最好的服务。
Personally and frequently verifies that guests in the Outlet are receiving the best possible service.
在餐厅区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。
Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective Associates and functions to the fullest expectations.
将员工的工作能力通过多项技能、多项任务和有弹性的日程安排运用而达到最大化，以完成经营上的财政目标和顾客期望。
Maximises Associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
关注工作效率水平的提高以及在适用的的原则指引下对于设施设备或者支出成本的慎重管理的要求以达到所有设备的最佳调配和能源使用效率。
Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
确保遵守品牌承诺以追求利润最大化为原则进行部门运作。
Ensures that the outlet is operated in line with maximising profit while delivering on the brand promise.
达到月度和年度个人目标和餐厅营业收入。
Achieves the monthly and annual personal target and the outlet’s revenue.
确保与财务记录的保留、钱款处理和许可以及及时而准确的财政信息的上报全部符合酒店、公司和本地的制度、政策和规章的规定。
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information
协助进行盘点管理和酒店营运设备和其他设施持续的保存保养。
Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets.
以主要的业绩表现指数为基础对成本进行预先管理控制，适当的时候让各个部门经理参与其中。
Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate.
确保使用新技术和设备，简化工作系统提高工作效率。
Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.
与部门成员一起准备年度市场计划，作为完成餐饮部年度市场计划的依据。
Prepares with the Outlet team, a yearly marketing plan which is the basis of the Food and Beverage Annual Marketing Plan.
不断评估当地、国内和国际市场趋势、供应商和其他酒店/餐饮企业营运状况以确保酒店自身经营状况保持竞争力和领先位置。
Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.
确保酒店最基本的品牌标准都要被贯彻执行。
Ensures that minimum brand standards have been implemented.
执行分派的任何合理任务和额外职责。
Carries out any other reasonable duties and responsibilities as assigned.

Ariva Presentation 艾丽华酒店管理集团介绍 ARIVA Hospitality was founded in October 2008 with its Headquarter in Singapore. ARIVA Hospitality sees market opportunities from both, the Hotel and Serviced Apartment segments and believes that adopting a flexible and nimble business strategy is key to staying ahead. That’s why ARIVA differentiates itself as a management company that understands both the short and extended stay business, creating the ARIVA Hotel & Serviced Apartment brand for the mid and upper scale segments.Both co-founders of ARIVA Hospitality have more than 60 years of hospitality experience and a proven track record in value creation. Its expertise includes distressed assets turnaround, repositioning and re-engineering of assets, strategic investment and exit.VIVA - A BRAND HALLMARK OF ARIVA. VIVA is a social lifestyle hub promoting guest interaction and offering Freedom of Choice - whether to work, play or relax. VIVA offer thoughtful conveniences appreciated by the road warriors when they are away from home.艾丽华服务式公寓及酒店管理公司成立于2008年10月，总部位于新加坡。公司洞悉两大市场契机，并坚信变通灵活的运作策略是发展和成功的关键。因此在充分了解短住和长住的市场需求后，将品牌定位为服务式公寓及酒店，主要从事中档和中高档服务式公寓及酒店的管理。公司创始人具备60多年的酒店管理经验、具有在经济下滑时期创造价值和利润的丰富经验，包括不良资产周转的经历、获取，重新定位和产品的重新设计、资产投入和退出战略等。VIVA——艾丽华品牌的标志，一种全新的生活理念；一个给客人自由选择的空间——工作锻炼、放松心情、交友洽谈。VIVA体贴入微的便捷将深受旅途疲惫人士的青睐。  艾丽华企业文化: 诚信•进取•行动•包容艾丽华管理项目获得荣誉奖项: 2012 卓越奖 到到Tripadvisor颁发 2014 中国最具特色商务酒店 睿族nexus颁发 2014 优秀住客体验奖 Booking.com颁发 2014 最受消费者欢迎酒店 去哪儿Quar.com颁发 2015 最受欢迎商务酒店 睿族nexus颁发 2015 好评住宿奖 Booking.com颁发 2015 去哪网推荐酒店 去哪儿Quar.com颁发2017 最佳消费者满意酒店2018 睿族传媒：优选商务酒店 艾丽华酒店及服务公寓管理项目中国北京 —海润艾丽华酒店及服务公寓 —福诺特物业管理有限公司天津 —中北•艾丽华服务公寓—滨海•艾丽华服务公寓 上海特别项目: 中国2010上海世博会上海企业联合馆管理公司 荣获: 世博园区文明场馆   世博园区服务保障先进集体 海外 Ariva Hotel, Managed by Ariva Hospitality Chicago, USA Ariva Office Area, Los Angeles, USA L'Orichard Inn, Los Angeles, USA IL Mondo Boutique Hotel, Brisbane Queen'sland 亚太其他区域运营酒店 Mikie Holiday Resort Ariva Lvy Thonglor Bangkok Urbano-Bangkok Ariva Sunrise Koh Phangan Ariva Gateway Kuching M Boutique Ipho Louis Kienne Havelock 艾丽华公司网址：www.stayariva.com