Receptionist前台接待
2千-3千
停止招聘
发布于 2023-05-23
Receptionist前台接待
2千-3千
青岛 | 1年以上 | 大专
停止招聘
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职位描述
  1. Completes the registration process by inputting and retrieving information from a computer system , confirming pertinent information including number of guests and room rate . Makes appropriate selection of rooms based on guest needs . Codes electronic keys . Non –verbally confirms the room number and rate . Promotes and administers Hilton Marketing programs such as Hilton Honors , for arriving guests . Ensures guests knows location of room , containing room keys , tokens of our appreciation ,gifts , etc ,to guest .

    根据预订优质快速的为客人办理入住手续,确认相关信息,如:房价,人数等,依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员,吸引新会员的加入。指引去房间的方向并解释房卡的使用方法,向客人分发礼物等。

  2. Ensures rooms and services are correctly accounted for within guest statement Properly accounts for service provided by the hotel . Assists guests with check out payments or charges . Accepts and records vouchers , credit, traveler’s checks , and other forms of payment , converts foreign currency at current posted rates .

    确保入住期间的各项需求能有效满足,帮助客人办理外币兑换及结帐手续。接收现金,信用卡,旅行支票,公司或第三方付费等付款方式。

  3. Greets customers immediately with a friendly and sincere welcome . Uses a positive and clear speaking voice , listens to understands requests , responds with appropriate action and provide accurate information such on outlet hours , special VIP programs , events , etc .

    热情友好的问候客人,对客人的合理需求予以积极恰当的回应。准确提供各种信息如:酒店营业场所的营业时间及VIP促销计划等。

    1. Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

      引入新的荣誉客会会员,确保会员应得利益,为会员提供优质专业的服务。

    1. Ensures a prompt and efficient departure, by settling guests accounts as per billing and reservation instructions and ensuring that all guests folios are correct.

      确保所有帐单消费的精准性,为客人提供高效快捷的结帐服务。

其他要求
国际联号工作经历:优先
语言能力:中国普通话-良好
计算机能力:良好
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公司地址
山东青岛市南区徐州路1号
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  • 酒店业--全服务中档酒店/4星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
青岛中心假日酒店是由洲际酒店集团管理、青岛浮山三阳置业有限公司共同投资兴建。酒店坐落于青岛市区东部沿海商务地段的中心位置,毗邻市政府,距离五四广场、奥帆中心等青岛著名景点仅有几分钟的路程,外出购物、聚会、游玩十分便捷。我们酒店于2011年8月8日正式营业,期望在这里让您有机会彰显个人魅力,实现自我的人生价值及追求!
山东青岛市南区徐州路1号
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