• 五险一金
• 带薪年假
• 岗位晋升
• 包吃包住
• 人性化管理
• 结构化培训
• 节日礼物
• 补充医疗保险
• 集团免费房晚
• 健康周出游

Assist Directorof Front Office Operations or Front Office Manager to provide supervision,direction and management in the Front Office in accordance with the objectives,performance and quality standards established by the hotel.
根据酒店制定的目标、绩效和质量标准，协助前厅部总监或前厅部经理对前厅部进行监督、指导和管理。

Duties and Supporting Responsibilities：
Support, create and promote aclimate of enthusiasm; maintain a work environment that promotes teamwork,performance, feedback, recognition, mutual respect, and colleague commitmentfor achieving the goal (CXS) of the department as well as the hotel. Ensuredepartmental practices are compliant with company policies and legalrequirements.
Assist in promoting upselling programsin Front Office and be always creative and proactive in recommending ways ofachieving better results. Compile monthly upselling report/ analysis. 
Continually proactively find waysto improve the scores of all audits related to the department.
Handle any guest’s inquiries orcomplaints, emergency situations, overbook situation and ensure personallyspeak to any guest that are being transferred to another hotel. Ensure guestsatisfaction is attained with a good balance of the interest of the company. 
Check all rooms assigned for VIPsprior to their arrivals ensuring amenities, room cleanliness and roomfacilities are ready and up to standard/ expectation.
Coordinate and cooperate withGuest Services team on checking/ following room discrepancies, due-out, highbalanced etc
Maintain good knowledge of hotel’sservices, facilities, room rates, packages, events, programs and be ready tosell/ upsell/ cross-sell hotel services and conduct hotel tour to guests atanytime
Be familiar with Front Desk, GuestRelations and Concierge’s Standard Operations Procedures and hotel’s policiesand procedures. Make recommendations on operating procedures to ensure smoothoperation when necessary.
Familiar with Concierge relatedIT&T systems and take part in any system related activities
Ensure instructions from seniormanagement are being conveyed and followed through.
Closely monitor individualcolleague’s performance and proactively provide feedback, training, coachingand mentoring if appropriate. Responsible for colleague performance appraisaland development plan. Ensure standards are fully implemented, maintained andexecuted throughout the department to meet and exceed guests’ expectations.
Identify training needs of thedepartment and establish effective training programs to ensure servicestandards and colleagues’ knowledge are met with required standards. 
Liaises with Learning andDevelopment team when planning and reviewing the training needs
Always maintain a good workrelationship with other departments

Job Requested:
Minimum5 years front office working experience in luxury hotel of which at least 1year in a similar capacity.
Strongknowledge of front office operations, including but not limited to cashier andreception, duty manager, concierge or relevant experience.
Familiarwith the LQA & Forbes standards
Strongdesire to deliver excellent guest services and with passion to serve.
Abilityto multi-task and remain composed at all times.
A goodteam leader with ability to drive the team for results.
Computerliteracy which is no limited to Excel, Power Point and Word.
Fluentin English and Mandarin, both spoken and written.

广州文华东方酒店之旅       
文华东方酒店集团为一家屡获殊荣的酒店投资及管理集团，经营全球享负盛名的酒店、度假酒店及酒店管理式住宅。广州文华东方酒店位于广州市天河中央商务区核心地段，毗邻享负盛名的太古汇。广州文华东方酒店提供广州城中宽敞的酒店客房体验。酒店233间客房和30间套房传承了文华东方酒店品牌精致典雅的经典风格，由季裕棠设计师事务所 (tonychi
studios) 设计，揉合了传统东方元素和“新中国”的现代特色。酒店的米其林二星粤菜餐厅江-由辉师傅主理、米其林指南入选餐厅悦铂尼、文华饼店和别具特色的 The Loft 酒吧为宾客提供了丰富餐饮选择。蝉联福布斯旅游指南五星水疗奖的水疗中心环境典雅舒适，是这座喧嚣都市中沉思遐想和探索发现的世外桃源。我们先进的健身设施包括装备齐全的健身房、户外恒温泳池和私人教练训练，无论是高强度运动还是轻量锻炼，健身中心都将为您带来理想的体验。宽敞的会议与宴会厅配有优质的科技设施，总面积达710平方米的宽阔气派的大宴会厅是城中宴会庆典的理想之选。       
作为蝉联数年的最佳雇主，我们提供一个关怀备至，激励进取的良好工作环境。我们珍视多元化，通过个性化的发展，鼓励您发挥最佳潜质，缔造您在集团内的事业成就。我们为您提供•年度最卓越公寓，2至3人间高级白领公寓，免费往返班车服务，免费员工健身房•具有竞争力的福利待遇和津贴•丰富的结构化学习机会•多姿多彩的员工活动•季度扇粉交流会，月度生日会•健康美味的免费员工餐•精彩纷呈的同事出游健康周•豪华暖心节日大礼包广州文华东方酒店公开招聘日•时间：每周四（法定节假日除外） 9:30 -
11:30am    2 - 5:30pm•地点：天河区天河路389号广州文华东方酒店地下一层人力资源部

































•可于当日携带身份证、个人简历及一张一寸照片至酒店面试。