• 五险一金
• 带薪年假
• 岗位晋升
• 包吃包住
• 人性化管理
• 结构化培训
• 节日礼物
• 补充医疗保险
• 集团免费房晚
• 健康周出游

The Reservation Manager is responsible for overseeing all reservations operations for the hotel, ensuring exceptional service delivery, optimal revenue performance, and accurate room inventory management. This role requires strong leadership, attention to detail, and the ability to collaborate with Sales, Revenue, Front Office, and Marketing to ensure seamless guest experience aligned with luxury service standards.

Duties and Supporting Responsibilities:
Supervise daily reservations operations, ensuring all inquiries, bookings, and guest requests are handled promptly and professionally.
Ensure reservation agents follow brand standards in communication, upselling, and guest personalization.
Maintain accuracy of reservations data, room assignments, billing instructions, and special requests.
Collaborate with the Revenue team to maximize occupancy, ADR, and channel mix performance.
Monitor inventory controls across all channels, including direct website, GDS, OTA, and corporate accounts.
Implement upselling and cross‑selling strategies to optimize revenue.
Ensure rate parity and accurate uploading of promotions, packages, and contracted rates.
Oversee VIP booking processes and coordinate special arrangements with relevant departments.
Resolve complex guest issues and booking discrepancies with professionalism and service recovery techniques.
Ensure that LQE and any other MOHG sales reservations training is conducted and monitored throughout the year on an ongoing basis
Conduct performance evaluations, coaching, and ongoing skill development.
Oversee the management of PMS, CRS, RMS, and other distribution platforms.
Prepare daily, weekly, and monthly reservations reports
Audit reservations data to ensure accuracy of rates, market codes, source codes, and segmentation.
Work closely with Sales, Marketing, Front Office, and Finance to align on business needs and operational planning.

Job Requested:     
Minimum 3–5 years of experience in luxury hotel reservations, with at least 2 years ina supervisory or managerial role.
Experience in five‑star or luxury hotel brands is strongly preferred
Excellent communication, guest relations, and conflict‑resolution skills.
Knowledge and grasp of hotel distribution systems (HMS, GDS, Synxis, OTA, etc.).
Strong leadership, coaching, and team‑building capabilities.
Ability to work under pressure and manage high‑volume environments.
Detail‑oriented with exceptional organizational and analytical skills.
Proficient in Microsoft Excel.
Fluency in English and Mandarin is required

广州文华东方酒店之旅       
文华东方酒店集团为一家屡获殊荣的酒店投资及管理集团，经营全球享负盛名的酒店、度假酒店及酒店管理式住宅。广州文华东方酒店位于广州市天河中央商务区核心地段，毗邻享负盛名的太古汇。广州文华东方酒店提供广州城中宽敞的酒店客房体验。酒店233间客房和30间套房传承了文华东方酒店品牌精致典雅的经典风格，由季裕棠设计师事务所 (tonychi
studios) 设计，揉合了传统东方元素和“新中国”的现代特色。酒店的米其林二星粤菜餐厅江-由辉师傅主理、米其林指南入选餐厅悦铂尼、文华饼店和别具特色的 The Loft 酒吧为宾客提供了丰富餐饮选择。蝉联福布斯旅游指南五星水疗奖的水疗中心环境典雅舒适，是这座喧嚣都市中沉思遐想和探索发现的世外桃源。我们先进的健身设施包括装备齐全的健身房、户外恒温泳池和私人教练训练，无论是高强度运动还是轻量锻炼，健身中心都将为您带来理想的体验。宽敞的会议与宴会厅配有优质的科技设施，总面积达710平方米的宽阔气派的大宴会厅是城中宴会庆典的理想之选。       
作为蝉联数年的最佳雇主，我们提供一个关怀备至，激励进取的良好工作环境。我们珍视多元化，通过个性化的发展，鼓励您发挥最佳潜质，缔造您在集团内的事业成就。我们为您提供•年度最卓越公寓，2至3人间高级白领公寓，免费往返班车服务，免费员工健身房•具有竞争力的福利待遇和津贴•丰富的结构化学习机会•多姿多彩的员工活动•季度扇粉交流会，月度生日会•健康美味的免费员工餐•精彩纷呈的同事出游健康周•豪华暖心节日大礼包广州文华东方酒店公开招聘日•时间：每周四（法定节假日除外） 9:30 -
11:30am    2 - 5:30pm•地点：天河区天河路389号广州文华东方酒店地下一层人力资源部

































•可于当日携带身份证、个人简历及一张一寸照片至酒店面试。