• 五险一金
• 带薪年假
• 岗位晋升
• 包吃包住
• 人性化管理
• 结构化培训
• 节日礼物
• 补充医疗保险
• 集团免费房晚
• 健康周出游

The Oriental Club Manager is responsible for overseeing daily operations, providing professional guidance and team leadership for the Oriental Club, in full alignment with the hotel’s established objectives, operational performance and quality standards. Working closely with the Front Office and all hotel departments, this role reports directly to the Director of Guest Service.
行政酒廊经理全面负责行政酒廊的运营管理工作，依据酒店既定的经营目标、服务标准与品质要求，为行政酒廊提供专业督导、工作指导及团队管理；在与前厅部及酒店各部门密切沟通协作下，高效开展各项管理工作，该岗位直接向宾客服务总监汇报工作。

Duties and Supporting Responsibilities：
Strictly implement, uphold and deliver the MOHG Legendary Quality Experience standards throughout the Oriental Club, consistently meeting and exceeding guest expectations. Take full accountability for achieving targets in Guest Loyalty, Satisfaction Surveys and Mystery Shopper evaluations.
Collaborate closely with the Duty Manager team to tactfully resolve guest complaints and handle emergencies, balance guest satisfaction with the hotel’s best interests and ensure optimal outcomes.
Effectively manage departmental costs and inventory; maintain a thorough understanding of monthly and annual business targets and expense budgets. Propose innovative, positive and proactive solutions to drive improved business performance.
Cultivate a vibrant and upbeat team atmosphere. Build a workplace that encourages teamwork, performance growth, open communication, appreciation and mutual respect. Inspire all team members to strive for departmental and hotel goals, and ensure all daily work complies with company rules and relevant laws.
Promptly execute instructions from senior management, and fulfill other ad-hoc tasks assigned by the immediate leadership.

Job Requested:
Minimum 3 years front office working experience in luxury hotel of which at least 1 year in a similar capacity.
Strong knowledge of front office operations, including but not limited to cashier and reception, guest relation or relevant experience.
Familiar with the LQA & Forbes standards
Strong desire to deliver excellent guest services and with passion to serve.
Ability to multi-task and always remain composed.A good team leader with ability to drive the team for results.
Computer literacy which is no limited to Excel, Power Point and Word.
Fluent in English and Mandarin, both spoken and written.

广州文华东方酒店之旅       
文华东方酒店集团为一家屡获殊荣的酒店投资及管理集团，经营全球享负盛名的酒店、度假酒店及酒店管理式住宅。广州文华东方酒店位于广州市天河中央商务区核心地段，毗邻享负盛名的太古汇。广州文华东方酒店提供广州城中宽敞的酒店客房体验。酒店233间客房和30间套房传承了文华东方酒店品牌精致典雅的经典风格，由季裕棠设计师事务所 (tonychi
studios) 设计，揉合了传统东方元素和“新中国”的现代特色。酒店的米其林二星粤菜餐厅江-由辉师傅主理、米其林指南入选餐厅悦铂尼、文华饼店和别具特色的 The Loft 酒吧为宾客提供了丰富餐饮选择。蝉联福布斯旅游指南五星水疗奖的水疗中心环境典雅舒适，是这座喧嚣都市中沉思遐想和探索发现的世外桃源。我们先进的健身设施包括装备齐全的健身房、户外恒温泳池和私人教练训练，无论是高强度运动还是轻量锻炼，健身中心都将为您带来理想的体验。宽敞的会议与宴会厅配有优质的科技设施，总面积达710平方米的宽阔气派的大宴会厅是城中宴会庆典的理想之选。       
作为蝉联数年的最佳雇主，我们提供一个关怀备至，激励进取的良好工作环境。我们珍视多元化，通过个性化的发展，鼓励您发挥最佳潜质，缔造您在集团内的事业成就。我们为您提供•年度最卓越公寓，2至3人间高级白领公寓，免费往返班车服务，免费员工健身房•具有竞争力的福利待遇和津贴•丰富的结构化学习机会•多姿多彩的员工活动•季度扇粉交流会，月度生日会•健康美味的免费员工餐•精彩纷呈的同事出游健康周•豪华暖心节日大礼包广州文华东方酒店公开招聘日•时间：每周四（法定节假日除外） 9:30 -
11:30am    2 - 5:30pm•地点：天河区天河路389号广州文华东方酒店地下一层人力资源部

































•可于当日携带身份证、个人简历及一张一寸照片至酒店面试。