• 五险一金
• 带薪年假
• 岗位晋升
• 包吃包住
• 人性化管理
• 结构化培训
• 节日礼物
• 补充医疗保险
• 集团免费房晚
• 健康周出游

§   Service Center Supervisor is responsible and accountable for achieving and maintaining the highest standards of guest service and satisfaction. Responsible for daily operations of the Service Center.
负责保持高标准的对客服务，从而赢得客人最大的满意，同时通过有效的日常管理，确保服务中心在预算的范围内得以高效运作。
§   Assists the Service Center Manager to supervise and delegate duties to all service center staff within the section and to prepare their work schedules as required.
协助服务中心经理事负责服务中心所有员工的监督管理，并根据要求制定工作日程。
§   Supervises and guides Service Center staff to ensure that hotel’s policies and procedure are adhered to.
监督指导服务中心员工的工作，以保证所有酒店的规章制度能正常进行。
§   Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all sub-ordinates.
要有积极和明确的工作态度，自律并自觉地为下属树立一个好的工作榜样。
§   Obtain briefing from Service Center Manager on problems and situations requiring further attention.
从服务中心经理处获取需要注意的问题和事情。
§   Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.
关心内部所有员工的纪律和表现并努力帮助员工提高工作技巧。
§   Ensure that all daily reports printed are filed accordingly in the respective files.
保证每日报表的打印并根据要求分别存档。
§   Make sure wake-up calls, reservations and all telephone calls are all recorded and followed up accordingly.
确保所有的叫醒，预定及电话的转接要求被记录下并按要求跟进所有事情。
§   Contribute to overall operational efficiency by performing relevant duties as assigned.
履行所有的工作职责，以保证工作的高效、全面。
§   Use your supervision skills effectively to encourage and motivate staff.
运用管理技巧有效的激励所有员工。
§   Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
为客人提供始终如一的人性化服务，确保无论何时都能最大限度地令客人满意，及随时给予客人诚恳的关注。
§   Establish good public relations with all guests.
与所有的客人建立良好公共关系。
§   Provide guests with the most accurate and up-to-date information at all times.
无论何时都能为客人提供准确地，最新的信息。
§   Assists the Service Center Manager to ensure efficient provision of telephone services by overseeing efficient arrangement of the calls, as well as staff’s courtesy in handling telephone calls.
协助服务中心经理监督员工是否高效地为客人转接电话，并随时检查员工的电话礼仪，以确保为客人提供高效的服务。
§   Ensure efficient provision of message relay service by supervising message taking activities and paging services for guests.
检查客人留言的递送和记录情况以确保为客人提供准确，高效的留言服务.
§   Ensure efficient provision of reservation service by supervising reservation taking activities for guests.
为客人提供高效的预定服务并对客人的预定做以积极的回应。
§   Ensure efficient provision of an accurate record of telephone calls by supervising that all guest requests are followed up accordingly.
保证所有客人的要求被高效准确地记录并执行，对客人所提出的所有要求进行相应的跟办。
§   Thorough knowledge of detailed procedures in operating the service center efficiently.
熟悉服务中心的操作和详细的程序有高效的工作效率。
§   Ensure that the printer of the Call Accounting Interface is in working order and the report is printing out with no paper jammed.
确保计费系统打印机工作正常，话费报表被正常打印，并确保打印机在打印报表期间不会卡纸。
§   To report regularly on the happenings within the section.
按正常程序汇报内部发生的事情。
§   Keeps Service  Center work areas neat at all times.
随时保持服务中心区域的整洁。
§   Coordinates meal breaks.
组织好员工的用餐时间。
§   Reports unusual occurrences to Duty Manager.
确保发生不正常事情时要及时向客户服务部经理汇报.
§   Thorough familiarity and knowledge of all hotel owners, senior managers and Accor senior personnel.
熟悉酒店的业主方的人员，高级经理和雅高中级管理人员。
§   Knowledge of the importance of Service  Center services with respect to the entire operation of the hotel.
熟悉整个酒店的重大的对客服务程序的运作。
§   Is thoroughly familiar with all Emergency Procedures as specified by hotel.
十分熟悉酒店所有的应急工作程序。
§   Thorough familiarity with existing extension numbers of the hotel.
熟悉酒店目前所存在的所有的分机号码。
§   Is conversant with all Accor Loyalty Program, Frequent Flyer programs and benefits.
熟悉雅高忠诚计划，和常飞卡计划以及其优惠政策。
§   Thorough familiarity with the rate code, market segment, corporate rates and seasonal promotion rates.
熟悉酒店的房间合同价及代码，销售分布情况，及协议价和季节性的促销价。
§   Thorough familiarity with the Corporate Guests Loyalty Programs, Frequent Flyer Programs and the relevant filing system.  
熟悉与酒店有合同的客户的忠诚卡，航空里程积分卡计划及相关的内容。
§   Assumes other duties as assigned by the Service Center Manager.
完成服务中心经理分配的其它工作。
§   Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way.
通过最恰当的途径，尽可能向客人提供最优质的服务和最新、最准确的信息。
§   Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel.
为酒店保持良好的声望并帮助酒店增加收入。

广州文华东方酒店之旅       
文华东方酒店集团为一家屡获殊荣的酒店投资及管理集团，经营全球享负盛名的酒店、度假酒店及酒店管理式住宅。广州文华东方酒店位于广州市天河中央商务区核心地段，毗邻享负盛名的太古汇。广州文华东方酒店提供广州城中宽敞的酒店客房体验。酒店233间客房和30间套房传承了文华东方酒店品牌精致典雅的经典风格，由季裕棠设计师事务所 (tonychi
studios) 设计，揉合了传统东方元素和“新中国”的现代特色。酒店的米其林二星粤菜餐厅江-由辉师傅主理、米其林指南入选餐厅悦铂尼、文华饼店和别具特色的 The Loft 酒吧为宾客提供了丰富餐饮选择。蝉联福布斯旅游指南五星水疗奖的水疗中心环境典雅舒适，是这座喧嚣都市中沉思遐想和探索发现的世外桃源。我们先进的健身设施包括装备齐全的健身房、户外恒温泳池和私人教练训练，无论是高强度运动还是轻量锻炼，健身中心都将为您带来理想的体验。宽敞的会议与宴会厅配有优质的科技设施，总面积达710平方米的宽阔气派的大宴会厅是城中宴会庆典的理想之选。       
作为蝉联数年的最佳雇主，我们提供一个关怀备至，激励进取的良好工作环境。我们珍视多元化，通过个性化的发展，鼓励您发挥最佳潜质，缔造您在集团内的事业成就。我们为您提供•年度最卓越公寓，2至3人间高级白领公寓，免费往返班车服务，免费员工健身房•具有竞争力的福利待遇和津贴•丰富的结构化学习机会•多姿多彩的员工活动•季度扇粉交流会，月度生日会•健康美味的免费员工餐•精彩纷呈的同事出游健康周•豪华暖心节日大礼包广州文华东方酒店公开招聘日•时间：每周四（法定节假日除外） 9:30 -
11:30am    2 - 5:30pm•地点：天河区天河路389号广州文华东方酒店地下一层人力资源部

































•可于当日携带身份证、个人简历及一张一寸照片至酒店面试。