尽炫自我

    职位:培训经理(已停止招聘)

  • 职位性质:全职
  • 工作地区:河北省廊坊市
  • 招聘人数:1人
  • 学  历:本科
  • 工作经验:2年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:不限
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:优先
  • 薪资待遇:面议
  • 职位有效期:2020-06-05至2020-07-05

岗位职责/职位描述

 

·         Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the General Manager and Executive Committee for review.分析酒店整体的和各部门的培训需求,针对需求制定策略,用培训业务计划书的形式呈交给总经理和行政委员会审阅。

·         Ensure effective training programs are in place for the following确保在以下方面有效的执行培训计划:

o        New Employee Orientation新员工入职

o        Train the Trainer培训培训师

o        Customer Service Training宾客服务培训

o        Technical job specific training (through certification of departmental standards and procedures)技术性职位的专门培训(部门规范程序证书)

o        Supervisory Skills Training监督管理技能培训

o        Management Development管理层发展

o        Fire, Life and Safety Training消防和生命安全培训

o        Selling Skills  销售技巧

o        Employee retraining员工再培训

·         Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved监督每个部门培训业务计划的进展,确保实现培训目标。

·         Maintains all hotel training records保存酒店全部的培训记录。

·         Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development建立培训图书馆,配备书籍,录像,记录和视听资料来协助培训师的培训计划以及员工的个人发展。

·         Design, produce and implement training programs which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划,确保培训课程方案的制定,以及培训的有效性。

·         Attend departmental training session and critique performance参加部门的培训课程,评估表现。

·         Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: ESPS, GSTS, achievement of budget, etc利用洲际酒店集团的基本测量标准监测培训计划的成果,并进行相应的修改。如CAPS,顾客满意指标(GSI),预算完成情况等。

·         Assist Department Trainers in preparing and conducting departmental training and assess accordingly协助部门培训师准备和进行部门培训并进行评估。

·         Prepare and monitor training programs for:

制定和监督为以下人员提供的培训项目:

o        Management Trainees管理培训生

o        Work Experience实习生

o        Hotel School Trainees, etc酒店学校实习生等

·         Obtain a network of specialist training professionals who can assist with the conduct of training programs for advanced or specialist training与能够协助提供高级或专业培训的专业人士取得联系。

·         Ensure that Department Heads abide by their responsibilities of employee training against departmental SOPs确保部门领导遵守自己的职责为员工提供有关部门规范程序的培训。

·         Liaise with other IHG Training Managers to share experiences and resources与洲际酒店集团的培训经理们保持联系,交流经验,交换资源。

·         Make sure all training reports are completed as request确保所有培训报告按照要求完成。

·         Liaise with educational institutions conducting hospitality and training courses同从事旅游服务和培训课程的教育机构保持联系。

·         Maintain current information and records of suppliers of training resources and materials更新培训资源和资料供应商的信息和记录。

·         Delivers briefings of all internal programs to executive management and department heads为行政管理层和部门领导提供所有内部培训计划的介绍。

·         Contributes towards regional activities as directed by Regional Director of Human Resources / General Manager按照地区人力资源总监和总经理的指示为本地区的工作效力。

·         Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines为按照公司的指导方针进行的正式的员工绩效考核和鉴定提供建议。

·         Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance向员工提供工作指导、咨询,必要时对其进行批评处分,并提供建设性反馈意见以便提高工作绩效

·         Regularly communicates with staff and maintains good relations定期与员工交流思想,保持良好的员工关系。

·         Works with Superior in the preparation and management of the Department’s budget和上级领导一起编制和管理部门预算

·         Finish other works from Superior完成上级领导交代的其他工作