前台接待 Guest Service Agent
3.6千-4.7千
停止招聘
发布于 05-30
前台接待 Guest Service Agent
3.6千-4.7千
苏州 | 经验不限 | 大专 | 招2人
停止招聘
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职位描述

1.Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.

熟悉所有与前台相关的活动,如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。

2.Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.

随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。

3.Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.

主动建立并维护与客人的关系,超前满足客人需求。

4.Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。

5. Able to read and write English.

能够读写英语。

6.Proficient in the use of Microsoft Office and Front Office System.

熟练使用微软办公软件和前台系统。

7.Endeavors to maintain the high standards of the hotel with particular regard to the importance of TLH Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard.

力争保持酒店的高标准,特别注意托尼洛兰博基尼酒店集团忠实计划会员及其它贵宾的重要性,并重视酒店的健康和安全隐患等问题。

 

其他要求
语言能力:英语-良好
计算机能力:良好
年龄要求:20-30岁
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公司地址
苏州工业园区星海街188号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 外商独资.外企办事处
    企业性质
 苏州,这座扬子江畔的古城,精美的园林、雅致的江南建筑和2500多年的文化使它名扬天下,不论商务旅客还是度假人士,去苏州旅行都是他们心中的一个渴望实现的梦想。2010年9月开业的苏州万怡酒店是万豪国际集团旗下的万怡品牌首次进驻苏州市场,座落于苏州工业园区核心地段。262间配置卓越的客房,最新潮流的MoMo Café全天候餐厅,别具特色的大堂酒廊,设施完善的健身中心及室内游泳池,总共710多平米的会议及宴会空间,包括7间装备先进的多功能会议厅,尽显全新万怡风范。"清新怡人服务"这里开始!我们始终遵循万豪的核心理念:“如果你悉心照顾好你的员工,你的员工就会悉心照顾好你的客人!”加入我们,让您的事业与苏州万怡酒店及万豪国际集团携手共进!在万豪国际集团您在公平对待的工作环境中将获得最大的成长机会。 An ancient city on the Yangtze River well known for its gardens, elegant architecture and more than 2500 years of culture, Suzhou is a business or leisure traveler's dream.  Opened in September 2011, Courtyard by Marriott Suzhou is the first Courtyard brand entered in Suzhou market, ideally located in the heart of Suzhou Industrial Park. 267 spacious hotel rooms with high-tech facilities, modern all-day-dining restaurant Momo Café, stylish lobby lounge, well-equipped fitness center and in-door swimming pool, total 710 square meters meeting and function space including 7 state of art multi function meeting rooms, all represent 'It’s a New Courtyard Way'. We always follow Marriott's philosophy, to provide sustainable career development opportunities, as well as competitive welfare and benefits. Find your world! We invite you to be our best. Marriott is an equal employer committed to employing a diverse workfore.  
苏州工业园区星海街188号
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