Position Overview:
职位描述:
The Spa Supervision responsibility is to assist the Assistant Manager, Spa in providing leadership, direction and supervision of colleagues in the daily operations, but not limited to massage therapist, retail, desk agents, fitness and spa attendants. The Team Leader Therapist / Receptionist and Hammam are proactive and passionate in delivering exceptional services to all guest requests for everlasting memories.
水疗主管的主要职责是协助水疗副经理在每日运营上的团队领导、指导和监督方面给予支持,包括但不仅限于芳疗师、零售、前台接待、健身房和水疗服务员。领导芳疗师、接待员和土耳其浴师在对客服务方面积极热情,提供卓越服务并为客人创造永久难忘的回忆。
The Role:
岗位职责
Full working understanding of Spa Vision and Mission, SOP(s)
完全领会水疗的愿景和使命,还有SOP运营操作标准
Assist and guide guests around relaxation lounge, changing rooms and spa facilities
协助客人使用休息区、更衣室和水疗的设施
Serve and assist guests with beverages and refreshments
为客人服务饮品、茶点和毛巾等
Maintain the quality and quantity of locker amenities, linens, beverages and all accessories
保持更衣室用品、布草、饮品和所有配件的质量和数量
Maintain the cleanliness and organization of heat experience facilities and pantry
保持工作间和精品零售区域的卫生清洁和物品的整齐摆放
Stock and record all linen and other guest supplies on daily basis
每日做好布草和其它客用品的储备和记录工作
Talent Profile:
任职资格:
Education 学历: Senior high school and above.高中及以上
Experience 经验: 3 years related working experiences is expected. 三年相关工作经验
Licenses or certificates证书: Qualifications and relevant certifications相关资质证书
Grooming 仪容仪表: All employees must maintain a neat, clean and well groomed appearance (specific standards available). 所有员工必须保持整洁干净的形象。
Other 其他: In depth knowledge of Hospitality 有丰富的酒店行业知识
Skills Set
技能要求
Highly effective communication skills
高效的沟通能力
Excellent organization skills
良好的组织能力
Proficient in English
英文熟练
Familiar with Microsoft Office: Word, Excel, PowerPoint
熟悉办公软件:Word, Excel, PowerPoint
Professional telephone manner and demeanor with a natural response to ‘smile’ on the phone
专业的电话礼仪并且在通话中保持面带微笑
Excellent interpersonal, written and verbal communication skills
良好的人际交往能力,书写和口语表达能力
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Our Brand 我们的品牌Launched in Paris, Pullman is a new upscale hotel brand for ACCOR, the international French Hotel Group.Pullman is a brand of international 5 star hotels and resorts dedicated to business travelers.雅高,来自于法国的一家国际化酒店管理集团。铂尔曼,发起于巴黎,雅高旗下的新高端酒店管理品牌。铂尔曼是致力于服务国际及国内商务旅行者和会议的国际五星级酒店及度假村的品牌。Our Hotel 我们的酒店Pullman Oceanview Sanya Bay Resort & Spa is located in the Sanya Bay area which is only 10 minutes from both the heart of the city and the Sanya Phoenix International Airport.The resort design is a mix of classical Chinese and South East Asian interiors. All the rooms boast breath taking views of the South China Sea and its surrounding hills, and the beach is right opposite the hotel with private access for in-house guests.The hotel features 467 well appointed rooms and suites as well as 8 luxury villas and 56 apartments. It has 6 restaurants and bars, a fitness centre and spa lounge. The banqueting facilities can accommodate over 600 guests for a seated dinner and we have 8 meeting rooms with the latest audio system technology.Join the Pullman Oceanview Sanya Bay, and open up your new frontiers.三亚湾海居铂尔曼度假酒店于2010年12月31日正式开业,坐落在美丽的三亚湾畔,仅需10分钟便可抵达三亚市中心和三亚凤凰国际机场,交通方便快捷。坐拥无限的南中国无敌海景,酒店共有467间中式及泰式风格豪华客房和公寓套房,8栋独立私家泳池别墅及56套奢华公寓,6个独具风情的餐厅和酒吧,4个户外泳池,1个健身中心和1个水疗中心和300米专属沙滩。千余平米的大宴会厅和8间独立小会议室均配备最新多媒体科技系统。欢迎加入三亚湾海居铂尔曼酒店,开启您的职业新境界。Our Benefits 我们的福利Pullman Oceanview Sanya Bay Resort & Spa will dedicate to provide good benefits for all staff三亚湾海居铂尔曼度假酒店致力为员工提供良好的福利待遇 Free Accommodation 免费食宿Carte Bienvenue 雅高员工全球优惠卡Public Holidays and Allowance 法定假期及津贴Social Insurance and Housing Fund 社会保险及住房公积金Well Equipped Staff Apartment 配套设施齐全的员工公寓Rich and varied staff activities and incentive system 丰富多彩的员工活动和激励制度Comprehensive Training System and Career Development Opportunity in Accor系统完善的培训体系及雅高集团内广阔的职业发展机会Interview Open Day: 10:00 AM-17:00 PM公开招聘日:每周一到五,上午十点至下午五点Interview Requirements :Please come for an interview along with your resume, color photo with 1 inch, original ID and one copy, relevant certificates and copies. 面试要求:请前来面试者携带一份简历,一寸彩照,身份证原件及复印件,相关技能或学历证明。Hotel Address:158 Sanya Bay Road, Sanya , Hainan Province,China 酒店地址:海南省三亚市三亚湾路158号Contact Number:+86(0)898 8828 8888-7603电话号码:(0898) 8828 8888-7603Email: rita.lei@h7126.com电子邮箱:rita.lei@h7126.com