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岗位职责/职位描述：
1.Leads and supports all Guest Experience initiatives at the property.
领导及支持酒店所有宾客体验项目及方案。
2.Reviews VOG performance and guest feedback daily, identifies trends and areas for improvement on a regular basis and shares with relevant stakeholders (at a minimum once a week).
每天回顾宾客之声的状态以及客人的反馈意见，识别动态以及分析出需要改进的地方定期与相关负责人分享跟进（至少每周一次）。
3.Represents Guest Experience / be the voice of the guest daily at the morning briefing with updates and highlights points for improvement and guest praise.
每天早会分享宾客体验/宾客之声的内容，并强调需要改进的地方以及分享宾客对酒店的表扬。
4.Conducts a weekly Guest Experience meeting with individual Department Heads, communicates performance, supports and pushes Management Action Plan efforts.
每周组织一次部门总监开有关宾客体验的会议，目的是讨论宾客体验结果，支持并推进管理层作出相应的行动计划。
5.Reviews and communicates the Brand Assurance Program and all new brand/quality initiatives
effectively to all stakeholders.回顾与沟通新品牌所有的新标准/质量计划对相关人员有一定的效力影响。
6.Conducts regular property self-assessments on the Operational Brand Standards and other quality programs (at a minimum 4 times per year).
对于酒店品牌标准的运营和其他质检项目进行定期的自我评估(至少每年4次)。
7. Works with and supports Department Heads to prepare for LQA Brand Assurance
audits.支持部门总监并一同准备酒店LQA品牌审计。
8. Champion the internal communication of guest experience related matters and updates to all Talents in the hotel.
支持所有与宾客体验相关的内部沟通，进而提高大使在店的体验。
9. Reviews MAPs proposed by each department post-LQA Mystery Visit and supports and follows up implementation by Department Heads.
回顾各个部门关于LQA神秘访问的指导手册，协助部门经理跟进并开展执行。
岗位要求：
1.Fluent oral and written English.
流利的英文沟通表达能力。
2.Strong background in international hotel operations as Guest Service Manager or Duty Manager.
具有国际品牌酒店的宾客服务经理或值班经理工作经验者优先考虑。
国际联号工作经历：优先语言能力：英语-熟练
位求职者投递了该职位，你的简历匹配度为
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酒店业--国际高端酒店/5星级
500-999人
中外合营(合资．合作)
Our Brand 我们的品牌Launched in Paris, Pullman is a new upscale hotel brand for ACCOR, the international French Hotel Group.Pullman is a brand of international 5 star hotels and resorts dedicated to business travelers.雅高，来自于法国的一家国际化酒店管理集团。铂尔曼，发起于巴黎，雅高旗下的新高端酒店管理品牌。铂尔曼是致力于服务国际及国内商务旅行者和会议的国际五星级酒店及度假村的品牌。Our Hotel 我们的酒店Pullman Oceanview Sanya Bay Resort & Spa is located in the Sanya Bay area which is only 10 minutes from both the heart of the city and the Sanya Phoenix International Airport.The resort design is a mix of classical Chinese and South East Asian interiors. All the rooms boast breath taking views of the South China Sea and its surrounding hills, and the beach is right opposite the hotel with private access for in-house guests.The hotel features 467 well appointed rooms and suites as well as 8 luxury villas and 56 apartments. It has 6 restaurants and bars, a fitness centre and spa lounge. The banqueting facilities can accommodate over 600 guests for a seated dinner and we have 8 meeting rooms with the latest audio system technology.Join the Pullman Oceanview Sanya Bay, and open up your new frontiers.三亚湾海居铂尔曼度假酒店于2010年12月31日正式开业，坐落在美丽的三亚湾畔，仅需10分钟便可抵达三亚市中心和三亚凤凰国际机场，交通方便快捷。坐拥无限的南中国无敌海景，酒店共有467间中式及泰式风格豪华客房和公寓套房，8栋独立私家泳池别墅及56套奢华公寓，6个独具风情的餐厅和酒吧，4个户外泳池，1个健身中心和1个水疗中心和300米专属沙滩。千余平米的大宴会厅和8间独立小会议室均配备最新多媒体科技系统。欢迎加入三亚湾海居铂尔曼酒店,开启您的职业新境界。Our Benefits 我们的福利Pullman Oceanview Sanya Bay Resort & Spa will dedicate to provide good benefits for all staff三亚湾海居铂尔曼度假酒店致力为员工提供良好的福利待遇 Free Accommodation 免费食宿Carte Bienvenue 雅高员工全球优惠卡Public Holidays and Allowance 法定假期及津贴Social Insurance and Housing Fund 社会保险及住房公积金Well Equipped Staff Apartment 配套设施齐全的员工公寓Rich and varied staff activities and incentive system 丰富多彩的员工活动和激励制度Comprehensive Training System and Career Development Opportunity in Accor系统完善的培训体系及雅高集团内广阔的职业发展机会Interview Open Day: 10:00 AM-17:00 PM公开招聘日：每周一到五，上午十点至下午五点Interview Requirements ：Please come for an interview along with your resume, color photo with 1 inch, original ID and one copy, relevant certificates and copies. 面试要求：请前来面试者携带一份简历，一寸彩照，身份证原件及复印件，相关技能或学历证明。Hotel Address：158 Sanya Bay Road, Sanya , Hainan Province,China 酒店地址：海南省三亚市三亚湾路158号Contact Number：+86(0)898 8828 8888-7603电话号码：(0898) 8828 8888-7603Email: rita.lei@h7126.com电子邮箱：rita.lei@h7126.com
