Job Responsibility
1. Participate in the preparation of the annual departmental operating budget and financial plans.
2. Prepare and submit statistical, performance, and forecast analyses and reports as required.
3. Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control.
4. Use company systems and processes to maximize revenue. Develop plans to increase occupancy and ADR through walk-ins and up selling at the front desk.
5. Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.
6. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
7. Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies.
8. Ensure front office staff provides guests with prompt service, professional attention and personal recognition.
9. To be familiar with the customer's consumption psychology and focus on customer needs and guest satisfaction. Ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals.
job requirements1. Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
2. At least one year relevant working experience in this position.
3. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
4. Problem solving, reasoning, motivating, organizational and training abilities.
5. Advanced innovation consciousness, marketing ideas and rich room management experience.
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公开招聘日 Recruitment Open Day时间:每周一至周五 下午15:00至17:30地点 1 酒店:三亚太阳湾柏悦酒店人力资源部(18389260258)地点 2 员工宿舍: 简历可以投至榆亚路569号(18389260704)太阳湾柏悦酒店位于有【中国海岸线上的明珠】之称的太阳湾-亚龙湾国家旅游度假区西南部,三面环山,一面向海,风景优美如画,既可以拥抱浩瀚南海的无限广博,也可以享受独立沙滩的私密和恬静。三亚太阳湾柏悦酒店可售房为188套豪华海景客房及17幢别墅,酒店周围的环山使海湾与周边渔村及旅游区相对隔离,成为一块不可多得的世外桃源。酒店各具特色的7间餐厅和24小时送餐为您提供美妙的度假村用餐体验, 酒店茶苑中餐厅为黑珍珠一钻餐厅。在水疗村舒展您的身体,开始一段心灵的spa旅程;酒店同时拥有健身中心以及3个户外游泳池(最大的泳池长度达到115米)和1个室内恒温泳池。秉承凯悦文化的精神,三亚太阳湾柏悦酒店将为员工提供具有竞争力的薪资福利和全面的培训,成为员工职业进一步发展的里程碑。精心设计的员工公寓位于三亚市区,为员工提供温馨及舒适的住宿环境,也将成为我们的员工的“家外之家”。我们期待您加入我们的团队,与我们共同致力于热情友好的正宗款客服务。