• 五险一金
• 技能培训
• 岗位晋升
• 包吃包住
• 领导好
• 员工生日礼物
• 管理规范
• 人性化管理
• 带薪年假
• 年底双薪

Provide leadership and guidance to Front Desk staff during the assigned shift to ensure consistent quality service is provided.
负责当值期间领导前台接待做好各种接待工作，提供一致高效的服务。
1. Supervises front desk staff to insure smooth and efficient operation during the assigned shift .
督促管理当值期间前台接待工作，确保提供优质高效的服务。
2. Communicates effectively both orally and in writing to provide clear direction to staff. Assigns and instructs guest service agents in the details of work Observes performance and encourages improvement. 
与员工有效的沟通，提供明确指示，关注员工的表现并给予激励。
3. Uses creative management skills to solve guest and team member problems . Ensures compliance with company standards to ensure consistent high quality guest relations .
在遵循酒店规章制度，维持优质高效服务的基础上设法解决所有宾客及员工遇到的困难和问题。
4. Manages desk , resolves guest concerns , handles emergencies and other challenges that may occur during the assigned shift . Implements resolutions by using discretion and judgment .
管理前台，用敏锐的判断力和决断力对当值期间的突发状况予以迅速解决。
5. Greets customers immediately with a friendly and sincere welcome , uses a positive and clear speaking voice , listens to and understands requests , issues and situations from both guests and team members.Regular attendance in conformance with the standards ,which may be established by Hilton from time to time , is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry , employees may be required to work varying schedules to reflect the business needs of the hotel .
友好诚挚的问候，耐心倾听，沟通并解决所有宾客与员工的困难和问题。在团队中起到表率作用，能应酒店需求调整工作时间。
6. Supports and motivates front desk team members by leading by example and employing competent and consistent management practices.
通过训练及一致的管理，领导和激励团队员工。
7. Actively takes part in training the team, supporting and leading formal training sessions and focusing on the job training to ensure that all team members are of the same standard. Also attends training where and when required.
积极地参加职业培训,让员工保持水平一致。
8. Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
做员工的导师，提高员工水平，促进他们完成所设立的目标。
9. Maintains discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labour Law and HR guidelines. 
确保员工手册，中国的劳动法，HR指南的一致性，必要的时候提供培训。

     万绿湖东方国际酒店是美思酒店管理集团旗下的豪华铂金五星级酒店，酒店占地面积287亩；酒店坐落于万绿湖畔，依山傍水而建，自然资源十分优越，地理位置得天独厚，这里泉水潺潺、鸟语花香、空气清新，是个天然的“大自然氧吧”。独特的现代客家风情建筑与原生态自然美景相结合，在酒店即可欣赏一望无际的碧水蓝天和连绵起伏的群山峻岭，享受回归大自然的乐趣。体贴周到的个性化服务，为客人带来家一般的温暖。

   酒店近1000间套豪华景观客房，超大视野开阔阳台，一览风景秀丽的湖光山色。餐饮有翠苑酒楼、无国界料理、白金汉西餐厅、客家文化餐厅等；大型宴会同时容纳千人，矿物质汤泉、东方纯K、尊龙国际会所、室内外泳池、健身房等各种设施齐全，是观光、度假、休闲、会议等理想场所。
    同时得天独厚的原生态自然美景，带您远离都市的喧嚣和阴霾，充分感受清爽宜人的林间空气和大自然的宁静之美，来一个舒适身心的“泉水浴”、“空气浴”和“森林浴”。无论是承受高压的白领还是颐养天年的退休一族，万绿湖东方国际酒店都将呈现给您一个休闲度假、养心养生的人间圣地。
    万绿湖东方国际酒店将利用更多的资源优势，创造更多佳绩，为员工职业生涯发展搭建更好的平台。

详情咨询电话TEL：0762-2299 999
传真FAX:　0762-2299 888
地址：中国广东省河源市东源县新港镇港建路9号
邮政编码：517527
网址：www.orientalheyuan.com