• 五险一金
• 人性化管理
• 岗位晋升
• 带薪年假
• 技能培训
• 管理规范
• 节日礼物
• 包吃包住

一、工作安排 Organization of the work
1.同公共区域服务员开例会，发放清洁用品.安排当日工作。
With public area attendant open sessions, payment of cleaning products. Scheduled date of work
 
二、服务程序 Service procedure
1 加强业务管理技巧的学习，勤检查、勤督促、严格要求下属执行岗位责任制，礼貌礼节及仪容仪表，不断提高卫生质量，落实奖惩制度，提高工作效率。
Strengthen learning business management skills, inspection, supervision, and set strict demands on the subordinate implementation system, polite manners and APPEARANCE, and constantly improve the quality of health, implementation of reward and punishment systems, improve work efficiency

2. 勤巡查，发现问题及时汇报及进行处理，协调好和其它部门的工作，发扬团结互助精神。
Inspections found problems reported and handled in a timely manner, coordinate and work in other departments, carry forward the spirit of solidarity
 
3. 查阅相关工作资料，工作日记，了解工作问题，做好上传下达及相关解释工作。
Check information, work diary, about work issues, do a good job upload release and an explanation of
 
4. 计划编制每月员工上班轮班表，做好人力物力的计划使用，控制部门成本. 做好工作用具的发放及回库工作，负责好本部门清洁机械的保养、维护工作。
Plan monthly employees work shift table, human and material resources of the plan to use, cost control Department. Issuance of working tools and work back to the library, is responsible for cleaning machinery maintenance, maintenance of the work of this Department
 
5. 做好本部范围内的消防安全检查工作，消除事故隐患，对部门员工的工作安全负责。
Fire protection work well within the scope of this part, eliminate potential accidents, on the work of staff is responsible for the safety
 
6. 填写好工程维修单及当天的工作日志，做好交接班工作。
Fill out a project maintenance and logs for the day, doing shift work
 
7. 按照酒店标准进行对客服务。
In accordance with hotel standards for customer service.
 
8. 每日向行政副管家汇报当日工作。
Day of daily reports to the Assistant Executive Housekeeper
三、品质控制&问题解决 Quality control and problem resolution
1. 当班时保证酒店前区与后区包括卫生间的公共区域及外围干净整洁和味道清新。
When on duty before the guaranteed hotel after area and public area and the perimeter of the area include toilet clean and fresh taste
 
2. 监督巡视各区域公共卫生，为酒店提供舒适、干净、优雅的环境。
Supervision visits to the regional public health, the hotel offers comfortable, clean, elegant environment
 
3. 处理相关部门和客人的投诉，密切配合协调好各部门的清洁卫生工作。
Dealing with related departments and guest complaint closely coordinate departments of sanitation work
 
4.对于酒店的地毯及理石维护提出合理化建议或可行性计划。
For carpets and marble hotel maintains the rationalization proposal or feasibility plan
四、人际关系 Relationships
1. 采取合适的行动解决客人的抱怨。
Take appropriate action to resolve guest complaints

2. 对产品和服务的高度了解以便于向客人解释服务设施。
Great understanding of the products and services to be easily explained to guest services and facilities
 


 

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