• 岗位晋升
• 五险一金
• 技能培训
• 带薪年假
• 员工生日礼物
• 包吃包住

§   Service Center Manager is responsible and accountable for achieving and maintaining the highest standards of guest service and satisfaction. Responsible for daily operations of the Service Center.
负责保持高标准的对客服务，从而赢得客人最大的满意，同时通过有效的日常管理，确保服务中心在预算的范围内得以高效运作。
§   To supervise and delegate duties to all service center staff within the section and to prepare their work schedules as required.
负责服务中心所有员工的监管管理，并根据要求制定工作日程。
§   Supervises and guides Service Center Supervisor to ensure that hotel’s policies and procedure are adhered to.
监督指导服务中心主管的工作，以保证所有酒店的规章制度能正常进行。
§   Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all sub-ordinates.
要有积极和明确的工作态度，自律并自觉地为下属树立一个好的工作榜样。
§   Obtain briefing from Front Office Manager on problems and situations requiring further attention.
从前厅部经理处获取需要注意的问题和事情。
§   Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.
关心内部所有员工的纪律和表现并努力帮助员工提高工作技巧。
§   Ensure that all daily reports printed are filed accordingly in the respective files.
保证每日报表的打印并根据要求分别存档。
§   Make sure wake-up calls, reservations and all telephone calls are all recorded and followed up accordingly.
确保准确的记录下所有的叫醒，预定及电话的转接并根据要求跟办所有事情。
§   Contribute to overall operational efficiency by performing relevant duties as assigned.
履行所有的工作职责，以保证工作的高效、全面。
§   Use your supervision skills effectively to encourage and motivate staff.
运用管理技巧有效的激励所有员工。
§   Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
为客人提供始终如一的人性化服务，确保无论何时最大限度地令客人满意，及随时给予客人诚恳的关注。
§   Establish good public relations with all guests.
与所有的客人建立良好公共关系。
§   Provide guests with the most accurate and up-to-date information at all times.
无论何时都能为客人提供准确地，最新的信息。
§   Ensure efficient provision of telephone services by overseeing efficient arrangement of the calls, as well as staff’s courtesy in handling telephone calls.
监督员工是否高效地为客人转接电话，并随时检查员工的电话礼仪，以确保为客人提供高效的服务。
§   Ensure efficient provision of message relay service by supervising message taking activities and paging services for guests.
检查客人留言的递送和记录情况以确保为客人提供准确，高效的留言服务.
§   Ensure efficient provision of reservation service by supervising reservation taking activities for guests.
为客人提供高效的预定服务并对客人的预定做以积极的回应。
§   Ensure efficient provision of an accurate record of telephone calls by supervising that all guest requests are followed up accordingly.
保证所有客人的要求被高效准确地记录并执行，对客人所提出的所有要求进行相应的跟办。
§   Ensure proper administration of the department by organizing and administering internal procedures and duty rosters, co-ordination activities of shifts.
确保部门人员的编制，执行内部的工作程序及排班，并有效的协调好班次。
§   Thorough knowledge of detailed procedures in operating the service center efficiently.
熟悉服务中心的操作和详细的程序有高效的工作效率。 
§   Ensure that the printer of the Call Accounting Interface is in working order and the report is printing out with no paper jammed.
确保计费系统打印机工作正常，话费报表被正常打印，并确保打印机在打印报表期间不会卡纸。
§   To report regularly on the happenings within the section.
按正常程序汇报内部发生的事情。
§   Keeps Service  Center work areas neat at all times.
随时保持服务中心区域的整洁。
§   Coordinates meal breaks.
组织好员工的用餐时间。
§   Enforces rules and regulations set up for the department.
加强建立部门的规章制度并使大家服从。
§   Reports unusual occurrences to Duty Manager.
确保发生不正常事情时要及时向客户服务部经理汇报.
§   Thorough familiarity and knowledge of all hotel owners, senior managers and Accor senior personnel.
熟悉酒店的业主方的人员，高级经理和雅高中级管理人员。
§   Knowledge of the importance of Service  Center services with respect to the entire operation of the hotel.
熟悉整个酒店的重大的对客服务程序的运作。
§   Is thoroughly familiar with all Emergency Procedures as specified by hotel.
十分熟悉酒店所有的应急工作程序。
§   Thorough familiarity with existing extension numbers of the hotel.
熟悉酒店目前所存在的所有的分机号码。
§   Is conversant with all Accor Loyalty Program, Frequent Flyer programs and benefits.
熟悉雅高忠诚计划，和常飞卡计划以及其优惠政策。
§   Thorough familiarity with the rate code, market segment, corporate rates and seasonal promotion rates.
熟悉酒店的房间合同价及代码，销售分布情况，及协议价和季节性的促销价。
§   Thorough familiarity with the Corporate Guests Loyalty Programs, Frequent Flyer Programs and the relevant filing system.  
熟悉与酒店有合同的客户的忠诚卡，航空里程积分卡计划及相关的内容。
§   Assumes other duties as assigned by the Front Office Manager.
完成前厅部经理分配的其它工作。
§   Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way.
通过最恰当的途径，尽可能向客人提供最优质的服务和最新、最准确的信息。
§   Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel.
为酒店保持良好的声望并帮助酒店增加收入。
§   Perform other related duties & special projects as assigned by the supervisor.
随时执行上级分配的其他相关任务或特殊项目。

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