• 带薪年假
• 岗位晋升
• 员工生日礼物
• 年底双薪
• 包吃包住
• 五险一金
• 技能培训
• 节日礼物
• 领导好
• 人性化管理

 
Job Objective
 
The Service Center is responsible and accountable for all operations in relation to the Switchboard and guest message delivery whilst on duty. All duties and tasks performed are to be procedurally correct, timely and of a consistently high quality. The Service Center must also ensure that through personal presentation, telephone manner, effective and efficient work practices and guest service standards, that guests and callers "first" impression of hotel is a lasting one of genuine warmth and friendliness and of high standards.
 
 
 
Main Responsibility
 
Responsible for ensuring that clear and constant communication lines are kept with all staff, areas and Hotel departments.
To ensure that all guests and callers are provided with concise information concerning the services and facilities provided by Pullman Shanghai South.
Responsible for the ongoing communication of pertinent information using the Telephone logbook provided to other shifts.
To ensure all guests are provided with an efficient Service Center service as required.
To ensure all guest queries, inquiries and requests are attended to in a helpful and professional, yet warm and friendly manner.
To ensure that all guests requirement are delivered in an efficiency manner.
 
 
 
Specific Requirements
 
I. EDUCATION:  College education, major in Hospitality or Tourism management or other related majors.
 
II. Experiences:  Front Office experiences or one year and above operator experiences.
 
III. SKILLS:     College English level, familiar with Opera or Fidelio system, be good at Microsoft Office.
 
IV. QUALITY:   Enthusiasm in work, carefulness
 
V. ABILITY:    Good communication and coordination ability, and good team spirit.
 
工作目标
 
服务中心员工在当班时对所有有关的接线操作和客人留言的分送负责。要正确地、及时地和始终如一的高质量履行职责和任务。服务中心员工也要确保通过个人的介绍、电话礼仪、有效率的工作以及标准对客服务来给客人和致电者留下一个真正温暖、友善和高标准的酒店的第一印象。
 
 
 
主要职责
 
负责确保所有员工，区域和饭店各个部门的电话线通畅清晰。
确保向客人和打电话的人简要介绍酒店的所能提供的有关服务和设施。
负责将发生中的事情的相关信息记录在交班本上，以便其他班次的员工知道。
确保客人得到了所要求的高效率的总机服务。
确保对所有客人的询问，要求给予了专业的帮助，还有热情友好的态度。
确保所有客人的要求及时执行.
 
 
 
岗位要求
 
学历要求：  大专以上学历，服务专业或旅游管理专业；
资历要求：  有前厅工作经验或从事前台1年以上的工作经验；
工作技能：   大学英语，擅长Opera 或 Fidelio 的操作，应用Microsoft Office 软件；
个人素质：   积极敬业，工作认真细致；
个人能力：   具备较强的沟通，协调能力及团队合作精神。

玉龙山氡泉度假村位于浙江省泰顺县氡泉自然风景保护区玉龙山下，素有“天下第一氡”之称。度假村依山而建，泉水为伴，风景秀丽，景色宜人。距离“世界最美丽的廊桥”泗溪姐妹桥仅20分钟车程。项目总体规划占地300余亩，计划总投资约3亿元人民币，是温州市旅游发展规划重点项目，是浙江南部唯一国家AAAA级旅游度假区。
项目总体规划分三期建设，首期投资兴建的温泉度假区占地200余亩，投入建设资金达1亿元人民币，主要开发项目有温泉主题酒店、VIP木屋别墅、养生温泉泡浴区、农家风味餐厅、宴会厅、咖啡厅、休息厅、水疗SPA等等。二、三期将建设完善配套有会议中心、各类球馆、度假别墅区、生态运动区、生态农庄等综合旅游项目。
公司的理念是以人为本、任人为贤。完善的员工福利是您安心积极工作的坚定保障，愿你的理想在此得以实现，你的人生在此绽放光芒。