• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 包吃包住
• 员工生日礼物
• 管理规范
• 人性化管理
• 岗位晋升
• 补充医疗保险

MAJOR RESPONSIBILITY主要职责:
 
Responsible for proactively soliciting and managing group/catering-related opportunities. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow the account on behalf of Marriott International, across the enterprise.
 
SPECIFIC DUTIES工作任务:
 
1.      Building Successful Relationships that Generate Sales Opportunities
·            Works collaboratively with off-property sales channels (e.g., Event Booking Centre, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
·            Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
·            Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
·            Manages and develops relationships with key internal and external stakeholders.
·            Provides accurate, complete and effective turnover to Event Management.
 
2.      Conducting Daily Sales Activities that Achieve Department Goals
·            Responds to incoming group/catering opportunities for the property that are outside parameters of the Event Booking Centre.
·            Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
·            Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
 
3.      Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
·            Identifies new group/catering business to achieve personal and property revenue goals.
·            Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
·            Closes the best opportunities for the property based on market conditions and property needs.
·            Monitors same day selling procedures to maximize room revenue and control property occupancy.
·            Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
4.      Providing Exceptional Customer Service to all Guests and Customers
·            Supports Marriott’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
·            Services our customers in order to grow share of the account.
·            Executes and supports Marriott’s Customer Service Standards and property’s Brand Standards.
·            Provides excellent customer service consistent with the daily service basics of the brand.
·            Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
·            Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
·            Sets a positive example for guest relations.
·            Interacts with guests to obtain feedback on product quality and service levels.
·            Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
·            Executes and supports Marriott’s Customer Service Standards and property’s Brand Standards.
·            Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
·            Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
 
5.      Additional Sales & Marketing Responsibilities
·            Utilizes intranet for resources and information (Training Energizers, etc.).
·            Leverages available eTools (eRooming Lists, eProposals, Passkey, etc.).
·            Conducts site inspections.
·            Creates contracts as required.
·            Participates in and practices daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).

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