客房主管的职责
1)负责对所辖楼层客房的接待服务工作实行督导、检查,保证客房接待的正常、顺利进行,直接对客房部经理负责。
2)掌握所属员工的思想和工作情况,充分发挥班组长的作用。善于说服动员,作耐心细致的思想工作。
3)根据具体的接待任务,组织、调配人力。对VLP接待,协助班组掌握布置规格和要求。
4)每天巡视客房布置、清洁卫生、服务质量保持正常稳定水平。
5)汇总核实客房状况,及时向前台提供准确的客房状况报表。
6)对客房设施设备进行定期保养,保证房内设施完好,物资齐全完备。发现损坏或故障及时保修。提出设备更新、布置更新计划。掌握号各班组日常更换的布草及客房用品的消耗情况。
7)主动接触客人及陪同人员,了解客人特点和要求。
8)对班组处理不了的客人要求或疑难问题,主动帮助解决或帮助联络。
9)对所属员工的操作方法、工作规范进行培训。
10)经常检查所辖员工的仪容仪表、礼貌服务情况。
11)负责所属各班组的日常行政管理工作。对员工的工作态度、劳动纪律和工作质量进行统计考评。
12)执行房务总监交给的其它任务。
位求职者投递了该职位,你的简历匹配度为
你的综合竞争力排名为第
名
立即沟通
广州市凯荣都国际大酒店位于广州市海珠区石榴岗路3号,紧靠新光快速、华南快速路,离中国进出口商品交易会琶洲会展中心仅1.5公里,距广州火车站15分钟车程,广州白云国际机场30分钟车程,广州地铁赤岗站近在咫尺,交通十分便利。 酒店按照国家四星酒店标准设计,是一家集住宿、餐饮、康体、休闲、娱乐、会议为一体的高档商务酒店,酒店高25层,酒店内部装修典雅大方,别具一格,建有格式精致舒适的豪华客房253间(套),总统套房2间(套),装潢风格中西合璧,独秀于林。客房内均配有浴室,液晶电视,中央空调,冰箱,保险箱,液晶电脑,免费宽带,使您伴奂尔游,纵弛闲睱。独特的装修,“管家式”服务,使您处处体味本酒店细微、体贴的真情服务。酒店会议中心设有会议室、贵宾接待室、商务洽谈室等,是高层次会议、活动发布会、商业洽谈的理想会所。酒店还设有西餐厅、中餐厅、桑拿中心、KTV、棋牌,为宾客提供综合性、多方位的服务。 酒店经营理念: 1、酒店的服务宗旨:宾客至上,服务第一。宾客的满意是我们永远的追求。 2、酒店的服务准则:热情、周到、快捷、准确、安全。 3、酒店的服务形象:微笑、问候、亲切、友好、文明、礼貌。 酒店开业三年,部分职位长期招聘,欢迎您的加入! 有意向者请携带个人简历、一寸照片、身份证和学历/职称证明原件及复印件于周一到周五 上午9:00-11:30 下午:2:30-5:00到酒店五楼行政人事部面试 招聘直线电话:020-22120851 邮箱:752032111@QQ.COM 联系人:杨小姐 交通方式:地铁八号线赤岗站C1出口,左转直走200米即到;市内公交车至赤岗站或者江海大道中站即到。 Kingdom International Hotel is located in Haizhu District,Guangzhou.It’s adjacent to the famous China Import and Export Fair Complex and the you can see so many Guangzhou landmarks like Guangzhou TV Tower and the Sea Heart Sand Square around.The hotel is conveniently located in close proximity to the Xinguang Express and the South China Express.It’s only 1.5km away from the China Import and Export Fair Complex,30 minutes drive away from the Guangzhou Baiyun International Airport and have a very easy access to Chigang Metro Station.Kingdom International Hotel is 25-storey high with 260 deluxe roooms and 2 presidential suites of exquisite style.The interior decoration is designed with classical elegance and comfort.And you can enjoy the beautiful scene of Guangzhou TV Tower and the Sea Heart Sand Square .There is a variety of restaurant in the hote.All the food are authentic cuisine , attentively prepared and elegantly presented.The hotel provide many professional housekeeping service for the guests from all over the world.The International Conference Center is equipped with perfect facilities which is your first choice for holding a banquet and activity conference.Our professional meeting service team will provide you high level conference service to completely meet all your needs.The other facilities in the hotel including sauna center,chess room,KTV and so on.Welcom to join us!Recruitment of straight line:(+86)020-22120851 The interested persons could come to have the interview with CV, ID card,Color photo of one inch,Copy of graduation certificate,Health certificate, Copy of certificate of title,copy of other certificate,please.Interview Time:9:00am-11:30am,2:30pm-5:00pm. From Monday to Friday. E-mail:kairongdu@163.com Contact person: Miss LuoAddress:Administrative & Personnel Department on the fifth floor,No.3 JiangHai Avenue,Haizhu district,Guangzhou ,Guangdong.China Means of transportation:Take the line eight of metro,Chigang Station,Export C1,then turn left,Go straight 200 metres to arrive at Hotel;Take the bus inside the city to The Station of The middle of Jianghaidadao or The Station of Chigang.