Promptly answers the telephone and email inquires . inputs messages into the computer and advises other team members of special guest needs . retrieves messages and communicates the content to the guest . Retrieves mail , packages and facsimiles or other special items for customers as requested .
礼貌的接听所有来电,及时恰当的应客人要求处理各种邮件、传真及转交物品。
Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.
积极的工作,友好的为客人提供服务。
Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
致力于酒店工作,为酒店发展提供创造性的建议,为顾客和整个团队提供高品质服务。
licy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
收取现金,信用卡,代金券,公司或第三方付费等服务时要严格遵守酒店规定。
Maintains the efficiency of departure by checking all guests folios to ensure accuracy of charges.
确保所有帐单消费的精准性,为客人提供高效快捷的结帐服务。
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