• 带薪年假
• 包吃包住
• 人性化管理
• 岗位晋升
• 技能培训
• 节日礼物
• 管理规范
• 员工生日礼物
• 领导好
• 年度旅游

工作目标
Job Objective
指导和检查被分派的客房服务员的工作，确保产品质量达到酒店和公司的标准，为酒店客人提供卓越的服务。
Supervises and inspects the work of assigned Room Attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
主要职责
Main Responsibility
 
指导客房部各项标准和工作程序的施行：
Supervises the implementation of housekeeping standards and procedures in relation to
 
提供持续性的改进建议和培训需求；
Recommends changes to these standards and training needs on an ongoing basis
 
对客房部所有系统有最新和完整的知识；
Maintain a current and thorough knowledge of all housekeeping systems
 
负责管理接班和交班工作，以确保交接班过程的有效进行；
Open and close the shift and ensure effective shift hand over
 
管理所有的呼入和呼出电话；
Management of all incoming and outgoing calls
 
解决员工的牢骚；
Solve employee grievances
 
客房分派；
Perform Room allocations
 
检查客房；
Perform Room inspections
 
优先处理有预订的客房；
Prioritize arrival rooms
 
配合前台满足酒店和客人的要求；
Liaise with Front Office for guest and hotel requirements.
 
和工程部协调客房的维护，并跟进坏房和锁定房；
Liaise with Engineering for room maintenance and OOO/OOS follow up.
 
协调特别项目(如客房参观、大清洁、盘点等)；
Co-ordinate special projects (e.g. site inspection rooms, deep cleaning, inventories, etc.)
 
处理客人所有的特殊要求；
Manage all special requests made by guests.
 
确保部门内工作的一致性；
Ensure consistency within the department.
 
确保对房型、布局和设施有全面的知识；
Ensures to have complete knowledge of room types, layouts and facilities.
 
管理仓库；
Manages storage areas.
 
保存充足的用品存货；
Maintains adequate stock levels.
 
按要求完成库存盘点工作；
Completes stock takes as required.
 
主持班次例会，确保了解酒店的活动和运营需求；
Conducts shift briefings to ensure hotel activities and operational requirements are known.
 
主持培训工作，确保员工的工作表现；
Conduct training and ensure the performance of the staff.
 
对员工的工作表现作出评估，如必要采取纠正措施；
Appraise the performance of staff and take corrective measures if necessary.
 
如需要，指导并监督外包工的工作表现；
Supervises and monitors the performance of outside contractors if required.
岗位要求
Specific Requirements
 
最好拥有在相似规模酒店3年客房工作经验，包括主管的经验。
3 years Housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience. 
 
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店、品牌和公司与顾客、员工和第三方交往的能力。
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
 
英语具有说、读和写的能力。
Able to speak, read and write English.
 
熟练使用微软办公软件。
Proficient in the use of Microsoft Office.
 
具有组织和进行培训的能力。
Organizational and training abilities.
 

泰顺中益假日酒店位于温州市泰顺县新城区核心地段，毗邻新城商务区、开太百货、茶文化城、文祥湖公园，周边环境得天独厚，交通便利。酒店建筑面积1.8万平方米，主楼18层，拥有客房150间，地下停车位160个，酒店按国际星级标准打造，致力于成为泰顺高级酒店之典范。