岗位职责
1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。
2.大堂副理在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。
3.要负责处理宾客的问题和投诉。
4.要负责重要宾客的迎领工作。
5.进行整个酒店的安全和日常的设备检查工作。
6.解决当班期间发生的安全问题。
7.向其它班次协调交班记录上需要沟通的事项。
岗位要求
1.大专以上学历,有同岗位工作经验。
2.能用流利的英语从事前厅服务形象气质佳,精通电脑操作,具备较强的英文听说读写能力。
3.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。
4.注重细节,工作有责任心,敢于承担责任,执行力较强。
5.有上进心和良好的学习能力和抗压能力。
金海岸开元度假村是温州市首家按五星级标准建造的海岛度假酒店,由温州市洞头金海岸大酒店开发有限公司投资兴建,并由开元酒店集团进行管理,是开元酒店集团进驻温州市场的首度五星力作,力求打造华东第一海岛度假酒店。酒店独踞洞头区三盘岛上,距离洞头区中心3公里车程、温州市区及永强机场1小时车程、温州火车南站1.5小时车程。洞头县域内的望海楼、中普陀寺、仙叠岩景区、海霞军事主题公园、半屏山区、大沙岙等著名旅游景点和名胜古迹均在30分钟车程内。酒店临海而建,拥有各类客房249间(套),豪华舒适,完美融入海岛自然风光的绿色海景客房,凭栏而望,尽收海滨美景于眼底。环境优雅的海螺湾大堂吧,经典时尚的圣多斯咖啡厅,华贵典雅的四季轩中餐厅,优雅静谧的国风堂包厢群,拥有极其完善和现代的会务场所及设施。酒店拥有500平方米的大型宴会厅、400余平方米的多功能厅及5个不同规格的会议室,24个风格迥异豪华包厢,共有1200余个餐位。休闲娱乐项目丰富多彩,拥有室外游泳池、海滨浴场、沙滩、网球场、维也纳音乐酒吧、棋牌、足浴馆、康体中心、儿童乐园等康体娱乐设施一应俱全,全力营造华东海岛休闲度假新感受。度假村秉承“开元关怀”服务承诺,给您带来无与伦比的品质和尊贵,让您焕活身心,获得轻松自在、耳目一新的体验。Golden Coast New Century Resort is the first island vocational hotel built in line with the five-star standard in Wenzhou invested by Dongtou Gold Coast Hotel Development Co., Ltd. and New Century Hotels & Resorts is entrusted to engage in the management. It is the first five-star forceful work of New Century settling in Wenzhou that strives to be the No. 1 island vocational hotel in East China.Particularly located at Sanpan Island alone, the hotel is 3km driving to the county center, one hour to downtown area of Wenzhou and Wenzhou Yongqiang Airport, 90 minutes to Wenzhou south railway stationand, ,within 30 minutes to scenic spots and historic places of interest in Dongtou County such as Wanghai Pavilion, Zhongputuo Temple, Xiandieyan Scenic Spot, Haixia Military Theme Park, Banping Mountain, etc.Built near the sea, the resort has 249 guest rooms of various kinds, all of which are the luxury and comfortable green rooms perfectly blended in the natural scenery of the island. Looking around, the panoramic view of beautiful coastal scenery is in your eyes. Over 1200 seats are available in the graceful Conches Cove Bar, the classic and fashionable Santos Coffee, the luxury and elegant Chinese restaurant named Four Seasons Chamber, the graceful and quiet box group named Cookfun Town, extremely complete spaces and facilities, including large-scale banquet hall and conference hall of 500㎡, multi-function hall of 400㎡, five meeting rooms of different standard. It offers a variety of entertainment items through outdoor swimming pool, seashore bathing beaches, tennis court, wine bar, chess room, foot bath room, fitness center, children’s playground. Everything in need would be found out here, so as to strive for a new space-time for entertainment and holiday in Dongtou County.Holding on the service commitment of “New Century Care”, the Resort brings you with incomparable quality, respect, and relaxed, comfortable, pleasant, fresh and new feelings through your awakening body and mind.