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工作目标Job Objective
帮助客人，使其在酒店入住期间感觉舒适并且对饭店留有美好的印象。
To assist guests and ensure their stays at hotel are comfortable and an experience to remember.
主要职责Main Responsibility
对工作有积极的态度，有自我约束力和工作主动性，为所有的同事树立良好的工作榜样。
Having a positive attitude towards work, be self-disciplined and self-motivated, set a good working example for all sub-ordinates.
按时完成上级领导安排的各项任务
Arrangements for timely completion of the tasks superiors
遵守员工纪律和行为规范并帮助同事提高技能。
Be concerned with staff discipline and staff performance and help to develop skills for all staff within the section.
服从上级领导的工作安排
The work of obedience to superior leadership
根据年度指标向客人推荐雅高集团忠诚计划方案
To promote the Accor loyalty program to the guest according to the yearly target.
根据月度指标向客人推荐雅高客户满意度调查系统
To promote the Accor customer survey program to the guest according to the monthly target
履行所分配的职责，尽自己所能提高工作效率。
Contribute to overall operational efficiency by performing relevant duties as assigned.
要不断地提高对客服务水平，以确保得到客人最大程度的满足。
Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
同客人建立良好的公共关系。
Establish good public relationship with all guests.
要向客人提供最新，最准确的信息。
Provide guests with the most accurate and up to date information at all times.
熟练地办理入住，退房，外币兑换，叫醒等服务，确保正确无误
Proficient in daily work, which is including check in, check-out, foreign currency exchange, wake-up services,Ensure that all are correct
岗位要求Specific Requirements
学历要求：服务专业或旅游管理专业；
EDUCATION: High-school diploma to degree,
资历要求：部门工作经验优先；
Experiences: Concierge work experiences preferred
工作技能：了解酒店的环境知识
SKILLS: Knowledge of the hotel environment.
个人素质：积极敬业，工作认真细致；
QUALITY: Enthusiasm in work, carefulness
个人能力：具备较强的沟通，协调能力及团队合作精神。
ABILITY: Good communication and coordination ability, and good team spirit.
国际联号工作经历：优先语言能力：日语-良好计算机能力：良好
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酒店业--国内高端酒店/5星级
100-499人
私营．民营企业
金海岸开元度假村是温州市首家按五星级标准建造的海岛度假酒店，由温州市洞头金海岸大酒店开发有限公司投资兴建，并由开元酒店集团进行管理，是开元酒店集团进驻温州市场的首度五星力作，力求打造华东第一海岛度假酒店。酒店独踞洞头区三盘岛上，距离洞头区中心3公里车程、温州市区及永强机场1小时车程、温州火车南站1.5小时车程。洞头县域内的望海楼、中普陀寺、仙叠岩景区、海霞军事主题公园、半屏山区、大沙岙等著名旅游景点和名胜古迹均在30分钟车程内。酒店临海而建，拥有各类客房249间（套），豪华舒适，完美融入海岛自然风光的绿色海景客房，凭栏而望，尽收海滨美景于眼底。环境优雅的海螺湾大堂吧，经典时尚的圣多斯咖啡厅，华贵典雅的四季轩中餐厅，优雅静谧的国风堂包厢群，拥有极其完善和现代的会务场所及设施。酒店拥有500平方米的大型宴会厅、400余平方米的多功能厅及5个不同规格的会议室，24个风格迥异豪华包厢，共有1200余个餐位。休闲娱乐项目丰富多彩，拥有室外游泳池、海滨浴场、沙滩、网球场、维也纳音乐酒吧、棋牌、足浴馆、康体中心、儿童乐园等康体娱乐设施一应俱全，全力营造华东海岛休闲度假新感受。度假村秉承“开元关怀”服务承诺，给您带来无与伦比的品质和尊贵，让您焕活身心，获得轻松自在、耳目一新的体验。Golden Coast New Century Resort is the first island vocational hotel built in line with the five-star standard in Wenzhou invested by Dongtou Gold Coast Hotel Development Co., Ltd. and New Century Hotels & Resorts is entrusted to engage in the management. It is the first five-star forceful work of New Century settling in Wenzhou that strives to be the No. 1 island vocational hotel in East China.Particularly located at Sanpan Island alone, the hotel is 3km driving to the county center, one hour to downtown area of Wenzhou and Wenzhou Yongqiang Airport, 90 minutes to Wenzhou south railway stationand, ,within 30 minutes to scenic spots and historic places of interest in Dongtou County such as Wanghai Pavilion, Zhongputuo Temple, Xiandieyan Scenic Spot, Haixia Military Theme Park, Banping Mountain, etc.Built near the sea, the resort has 249 guest rooms of various kinds, all of which are the luxury and comfortable green rooms perfectly blended in the natural scenery of the island. Looking around, the panoramic view of beautiful coastal scenery is in your eyes. Over 1200 seats are available in the graceful Conches Cove Bar, the classic and fashionable Santos Coffee, the luxury and elegant Chinese restaurant named Four Seasons Chamber, the graceful and quiet box group named Cookfun Town, extremely complete spaces and facilities, including large-scale banquet hall and conference hall of 500㎡, multi-function hall of 400㎡, five meeting rooms of different standard. It offers a variety of entertainment items through outdoor swimming pool, seashore bathing beaches, tennis court, wine bar, chess room, foot bath room, fitness center, children’s playground. Everything in need would be found out here, so as to strive for a new space-time for entertainment and holiday in Dongtou County.Holding on the service commitment of “New Century Care”, the Resort brings you with incomparable quality, respect, and relaxed, comfortable, pleasant, fresh and new feelings through your awakening body and mind.
