• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 人性化管理

§  确保遵循品牌承诺并始终提供优异的对客服务。
Delivers the brand promise and provide exceptional guest service at all times.
§  确保适时的为其他部门员工提供同样优质的服务。
Provides excellent service to internal customers as appropriate.
§  知悉最新的促销信息，规章制度及其他重要信息。
Be familiar with the hotel’s products and services and policies.
§  礼貌并有效地处理客人和员工的投诉或询问，将客人投诉立即汇报至助理经理或值班经理。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, Feedback guests’ complaints to Assistant Manager/Duty Manager immediately. 
§  保持与顾客和同事之间良好的合作关系。
Maintains positive guest and colleague interactions with good working relationships.
§  确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
§  拥护并执行凯悦温情及房务部经典20条。
Embraces all Touches of Hyatt and the Rooms Top 20.
§  负责整理顾客意见调查结果，确保贯彻执行所有改进措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
§  确保将所有客人意见转达给行李部领班，以便继续跟进
Ensures guest comments are channelled to Team Leader Bell Desk for follow up.
§  确认预抵和离店的详细信息，并提供行李和运输以及客人的要求的其他服务。
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
§  安排运送和拿取由礼宾部所分配的行李。
Delivers and picks up guest baggage as assigned by GSO - Concierge.
§  维护并清洁行李部的所有设备，保持专业形象。
Maintains and cleans all equipment at Bell Desk to maintain a professional image.
§  根据摆放标准储放行李。
Stores luggage according to standards.
§  引导散客至前台登记入住，同时为客人搬运行李。
Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.
§  为住店客人和来访者指引酒店的设施位置。
Directs guest and visitors to any of the Hotel’s facilities.
§  高效准确运送客人的行李。
Transports guest’s luggage to their room in an efficient manner.
§  引领客人到房间，介绍酒店和房间内的设施。
Escorts guests to their rooms, explaining all in house and room facilities.
§  随时准备为客人开关车门。
Assists to open and close car doors for guests whenever the opportunity arises.
§  为所有抵达和离店的客人装卸行李。
Loads / unloads guest’s luggage for arriving and departing guests.
§  确保车牌号码和车型都记录在行李牌上，以供参考。
Ensures vehicle's license number, type are logged down on the luggage tags for future reference.
§  协助所有客人储放行李并确保遵守保存，储放，安全的程序。
§  Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed.
§  负责提供行李打包服务。
Handles parcel wrapping
§  派送每日早报到指定的客房和办公室。
Delivers daily morning newspapers to guests’ rooms and offices as assigned.
§  派送客人特殊要求的其他报纸。
Delivers any other special newspaper that guests may request for.
§  检查酒店的休息区和正门区域的卫生情况，确保大堂整体环境的整洁。
Maintains a tidy lobby by checking the general cleanliness and tidiness of the sitting area and entrance.
§  确保将所有留言准确地送达客房。
Ensures all messages of any kind are promptly delivered to the guest’s room.
§  协助引导酒店车道的通行。
Assists to direct traffic in the hotel’s driveway.
§  始终保持行李车的干净光洁，并有序摆放。
Ensures that the bell carts are kept clean, shiny and orderly at all times.
§  协助客人招呼计程车，回答客人的提问。
Hails taxis and answers guests’ inquiries.
§  拦阻试图进入酒店的不正当人士。
Prevents entrance of unauthorised or undesirable persons.
§  为客人和来访者开门，热情欢迎并招呼他们。
Opens doors, welcomes and greets guests and visitors.
§  帮助抵达和离开的轿车/大型客车装卸客人的行李。
Loads / Unloads guest luggage from cars/buses upon arrival and departure.
保持正门入口和车道的整洁。
Keeps main entrance and driveway neat at all times.
§  了解店内店外特殊会议和促销活动的信息。
Be aware of all functions and promotions held in the hotel.
§  以协助和灵活的态度与其他同事密切合作，关注酒店的整体成功和客人的满意度。
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
§  拥护并发扬“群策群力”的精神。
Supports and embraces the spirit of “We work through Teams”.

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