Delivers the brand promise and provide exceptional guest service at all times.
Provides excellent service to internal customers as appropriate.
Be familiar with the hotel’s products and services and policies.
Maintains positive guest and colleague interactions with good working relationships.
Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
Meets and greets all guests and assists with registrations.
Ensures the strict control of room keys.
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
Prepares welcome cards and keys for arrival FIT guests.
Ensures accurate knowledge of hotels and the tourism in Jinan.
Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Supports and embraces the spirit of “We work through Teams”.
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
Carries out any other reasonable duties and responsibilities as assigned.