• 五险一金
• 技能培训
• 包吃包住
• 带薪年假
• 岗位晋升
• 节日礼物
• 员工生日礼物

•	Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition to all VIP’s, returning guests and PCR and ambassador members and prompt cordial attention from arrival through departure
监管客户关系最大程度的提供个人化热诚的，优质的服务在客人入住期间增加重要客人，回头客以及酒店优越会员及大使的满意度
•	Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
监管客户关系以确保所有的重要客人，回头客和酒店优越会员及大使会员能够一如既往的享受 所有的优惠和特别的重视和服务
•	Review all expected arrivals on daily basis, and pre-select PCR enrollments targets and ensure maximum qualified enrolments are achieved 
每天浏览所有的预定情况，提前选择酒店会员的对象确保最大化的加入会员
•	Inspects all pre-assigned rooms for VIP’s, returning guests and PCR ambassador members prior to arrival
检查所有提前预留给重要客人，回头客，酒店优越会员及大使会员的房间
•	Greet all VIP’s, returning guests and PCR, ambassador members personally
亲自问候所有的重要客人，回头客和酒店优越会员及大使会员
•	Ensure VIP Rooming list issued in Welcome Booklet, whenever 2 or more VIP’s are a party (see attachment)
保证分发重要客人的欢迎信，包括2个或更多的随行人员
•	Liaise with other departments and necessary outside contacts to ensure excellent service delivery
保持和其它部门和外界的紧密接触以确保优质的服务
•	Oversee maintenance of all VIP’s, returning guests and PCR ambassador members history system
检查和维护所有重要客人，回头客以及酒店优越会员及大使会员的资料记录
•	Perform such functions as to include but not be limited to:
行使下列功能，包括但不仅限于：
	All VIP’s, returning guests and PCR ambassador members welcome letters.
所有重要贵宾，回头客，酒店优越会员及大使会员的欢迎信
	Active solicitation of PCR ambassador applications.
积极的增加酒店的优越会员及大使会员加入
	Recognize, attend and follow up to special requests by guests.
重视以及参与跟进客人的特殊要求
•	Develop and implement guest telephone contact systems
发展和执行客人电话联系系统
•	Handle guest complaints and refer them as necessary, follows up on corrective action
处理客人的投书如有必要将会作为参考，立即做出跟进计划
•	Compile, analyze and control guest relations’ costs
编辑，分析和控制客户关系的成本
•	Review arrival lists for arrivals of all VIP’s, returning guests and PCR ambassador members to check room allocations, amenities, and special requests
浏览重要客人，回头客，酒店优越会员及大使会员的到达预定的表格并检查房间的安排，房间内的欢迎物品和特殊的要求
•	Prepare requisitions for amenities on a timely basis
每天定时准备房间欢迎物品的需求
•	Overall responsible for ensuring and maintaining the entire range of services offered for all VIP’s, returning guests and PCR ambassador members with the aim to maximize guest satisfaction
全面地负责和确保重要贵宾，回头客，酒店优越会员及大使会员的全方面服务已提高客人满意度
•	Organize and conduct regular meeting related to guest recognition to facilitate communications and smooth operations
组织和举行例会以提高客人的重视度以及推动沟通和稳定的运作 

    泰州中国医药城假日酒店坐落于泰州市医药高新区药城大道805号，它是由泰州市国家医药高新区管委会按五星级标准投资兴建，集商务、会议、特色餐饮、超大丽景客房等为一体，深富浓郁时代特色与现代商务气息的豪华商务酒店，主要接待来自世界各地到中国医药城投资的中外企业投资商及高级管理人员。为中国医药城控股集团有限公司的下属企业，由国际著名的洲际酒店集团管理。    酒店经营面积 23000平方米，拥有143套现代化豪华客房，以及专为贵宾服务的行政楼层、KTV及棋牌室，咖啡厅、中西餐包房、多功能宴会厅和可容纳500人的超大会议厅。先进齐全的配套设施，给宾客带来商务、休闲的非凡体验。