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洲际酒店及度假村的使命是让宾客尊享豪华国际旅行体验。那正是您发挥作用之处。当您成为洲际酒店及度假村品牌的一员,您拥有的不仅仅是一个头衔。如果您与Ben一样热衷潜水,并享受徒步旅行,您身上就具备我们看重的品质——也就是让您与众不同的那些个人天赋、爱好与梦想。洲际酒店及度假村正在寻找Ben这样的人才:富有魅力,睿智自信,有着国际化的眼界和思维方式,知道如何超越客人的期望。作为努力工作的回报,您将享受优渥的薪酬和福利。此外,由于您的职业生涯将与您自身一样独一无二,我们将根据您的需求有针对性地提供各种支持,为您的入职缔造一个良好的开端,让您融入团队并获得成长的空间。洲际酒店集团在全球100多个国家经营着5,600余家酒店,洲际酒店及度假村品牌就隶属于洲际酒店集团旗下。加入我们的团队之后,您还将享有这家成功的全球酒店集团带来的众多机遇。何不选择加入我们,在工作中尽炫自我? 访问下列网址,立即了解更多有关加入我们团队的信息。
www.ihgjobs.cn/www.ihgjobs.hk/www.ihgjobs.tw

    职位:Hostess / Host 迎宾员

  • 职位性质:全职
  • 工作地区:上海市松江区
  • 招聘人数:若干
  • 学  历:不限
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:不限
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:4千-5千
  • 职位有效期:2020-06-05至2020-09-03

岗位职责/职位描述

job overview职位概述

· To provide an appropriate welcome at Restaurants for guests and potential guests, maximizing their dining experience using technical and individual social skills.

· 在餐厅适当的欢迎宾客和有可能的宾客,使用技能和个人的社交技巧使客人获得最好的体验。

· Adhere to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.   

· 遵守当地的卫生和安全法规,或其它适用的规定,以及品牌规范和当地的规章制度。

 

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

Be charming by being approachable, having confidence and showing respect.

Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

在洲际酒店及度假村®,我们希望宾客感觉风格独特、时尚现代和深入洞悉,这意味我们需要你:

亲切、充满自信、体现尊重来展现富有魅力的你。

理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好,保持专注当下。

见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻,做到令人难忘。

Duties and Responsibilities工作职责

· Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:

· 在餐厅的前部迎接所有宾客和有可能的宾客,确保完成以下工作:

o Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards

o 确保在开始营业前餐厅准备就绪,侍应生和餐桌服务员都遵守开始营业规范。

o Ensure restaurant operating equipment is clean and in working order

o 确保餐厅运营设备的清洁并正常工作。

o Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy

o 按照酒店的规定保持工服和个人仪表的高标准。

o Welcoming guests to the Restaurant, by using the Restaurant name

o 迎客人光临餐厅,使用餐厅的名称。

 

o Inquiring if they have a reservation and noting it in the reservation book if they do

o 询问客人是否有预订,如有预定在预订册上做记录。

o Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book

o 为客人登记预订并注有用餐喜好,如客人没有预订则在预订册上记录。

o Being attentive to guest requests

o 周到的满足客人要求。

· Escort guests to their preferred table or reserved table and seat guests according to restaurant standards

· 陪同客人前往喜欢的餐台或预订的餐台,按餐厅标准安排客人就坐。

· Take telephone bookings and document in the Reservation book according to restaurant standards

· 接听电话订位并按餐厅的规范在预订冊上记录。

· Train wait staff and bus staff in hostess standards

· 按领位员的标准培训员工。

· Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor

· 周到的为客人服务,并尽可能解决客人的投诉,向上级领到报告所有事件。

· Maintain responsibility of cleanliness of hostess stations

· 保持迎宾台的清洁。

· Maintain responsibility of cleanliness of all menus and drink menus

· 保持所有菜单和饮料单的清洁。

· Assist with beverage service

· 协助饮料服务。

· Assist with food service

· 协助食品服务。

· Maintain detailed knowledge of menu, including daily specials

· 对菜单有具体的了解,包括每日特价。

· Ensure tables are cleared quietly and efficiently

· 确保迅速且高效的清理餐桌。

· Carry food and beverage trays in a safe manner to minimize breakages

· 安全的举餐盘使破损将到最低。

· Complete dockets accurately and clearly

· 准确和清楚的填写收据。

· Maintain current information on all general activities of the hotel

· 了解当前酒店所有的活动。


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