招聘Wedding Sales Manager 婚宴会议销售经理_上海佘山世茂洲际酒店招聘信息-最佳东方

Duties and Responsibilities

FINANCIAL RETURNS

· Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction

· Prepare Weekly Events Forecast and seize upselling opportunities

· Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of conversion

· Supervise the timely delivery of Master Invoice to customers and facilitate payment

· Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated

PEOPLE

· Team up with counterpart MICE Fulfillment staff to deliver sector/customer specific services as required

· Communicate to his/her superior any issues encountered and other relevant information

· Attend and participate in and where appropriate, organise training sessions, daily briefings and other meetings as required

· Where applicable, supervise, manage and train Events Executives and Events Coordinators in carrying out their responsibilities

GUEST EXPERIENCE

· In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity

· Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing

· Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience

· Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly

· Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities

RESPONSIBLE BUSINESS

· Develop awareness and reputation of the hotel and the brand in the local community

· Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment

Perform other duties as assigned.

aCCOUNTABILITY

This is a middle level MICE Events position in a full service luxury, resort, or major flagship hotel with high volume catering, banquet, and/or convention facilities.

Performance of this role should be measured by the following key metrics:

· Key Performance Objectives set annually (as per IHG policy)

· Process compliance as the indicated compliance in the Standard Operating Procedures

· Lead Handover Quality

· Other Events KPIs

· Repeat sale or upselling revenue

· Customer feedback/satisfaction

上海佘山世茂洲际酒店，位于上海市松江国家风景区佘山脚下的天马山深坑内，由世茂集团投资建造，海拔负88米。酒店遵循自然环境，一反向天空发展的传统建筑理念，向地表-88米开拓建筑空间，成为人类建筑设计理念的革命性创举。世茂深坑洲际酒店与迪拜帆船酒店同时入选“世界十大建筑奇迹”中的两大酒店类奇迹。上海佘山世茂洲际酒店总建筑面积为61087平方米，酒店规划为地平面以上2层、地平面以下16层（其中水面以下两层），共建有336间/套客房，酒店充分利用所在深坑的环境特点，所有客房将设有观景露台，可以直接观赏深坑峭壁的瀑布。根据规划，酒店设有攀岩、景观餐厅和850平方米宴会厅，在地平面以下设置有酒吧、SPA、室内游泳池和步行景观栈道等设施，更有水下情景套房与水下餐厅。酒店旁还配有上海世茂精灵之城主题乐园。上海佘山世茂洲际酒店建成后，成为集五星级酒店、主题乐园、娱乐休闲设施等为一体的全球首个深坑大型旅游度假项目，更成为引起世界瞩目的上海名片、中国名片。2018年，上海佘山世茂洲际酒店以举世无双的姿态向世人展现。洲际酒店及度假村的使命是让宾客尊享豪华国际旅行体验。那正是您发挥作用之处。当您成为洲际酒店及度假村品牌的一员，您拥有的不仅仅是一个头衔。加入我们的团队，成为上海佘山世茂洲际酒店的一员。您必须有抱负，有天赋，当然也需要具备一些重要的技能。作为努力工作的回报，您将享受优渥的薪酬和福利。此外，由于您的职业生涯将与您自身一样独一无二，我们将根据您的需求有针对性地提供各种支持，为您的入职缔造一个良好的开端，让您融入团队并获得成长的空间。洲际酒店集团在全球100多个国家经营着4,900余家酒店，洲际酒店及度假村品牌就隶属于洲际酒店集团旗下。加入我们的团队之后，您还将享有这家成功的全球酒店集团带来的众多机遇。奇迹已经完工，梦想正在绽放，何不选择加入我们，在工作中尽炫自我。公开招聘日：每周二、周三，下午2点 - 4点人力资源部微信号：17749785588