• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 领导好
• 员工生日礼物
• 包吃包住
• 人性化管理

Manages conciergeteam member in order to provide special assistance and information about local area attractions to customers an patrons , offering a wide selection of choices and alternatives to ensure guest satisfaction. Carries out any other reasonable duties and responsibilities as assigned.
对礼宾部进行日常管理，处理部门突发亊件。熟知当地及周边景区景点，餐馆，娱乐场所及商务中心，为客人提供个性化服务。完成交给的其它工作。
1. Greets customers immediately with a friendly and sincere welcome . Responds to inquires with accurate information regarding hours of outlet operation , directions to local attractions , or meeting rooms , car rentals and airline shuttle service , etc ,according to individual needs.
诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求，其中包括各消费场所的营运时间，景区景点指南，租车服务及机场接送服务等。
2. Answers telephone calls and inputs messages into the computer . Retrieves messages and communicates contents to the guest . Retrieves mail , small packages , and facsimiles for customers as requested .
负责接听礼宾部电话，处理客人留言，包裹，邮件及传真。
3. Arranges and confirms recreation , business and dining activities both inside and outside the hotel . Promptly responds to requests for dentists , doctors ,child care , florists , etc.
代客预订店内及店外的餐厅和娱乐场所。为医疗保健，托婴，送花等服务提供协劣。
4. Hires ,trains , supervises ,disciplines conciergeteam member . scheldulesteam member in accordance with hotel manages department budget , including approval of payroll .
依照酒店人员彔用及相关条例应聘，培讦，监督，管理礼宾部员工。
5. Creates activities and provides information and support to ensure total guest satisfaction for group clientele . Works with the sales department and attends pre –con meetings .
协劣酒店销售部门处理好会讧及团队客户的各项需求，提高客户满意度。
6. Responds to guest complaints , conducts research to develop such as price conflicts , insufficient heating or air conditioning , etc. Remains calm and alert especially during emergency situations and
heavy hotel activity .
沉着冷静的应对和处理各类客人投诉，如：客人对价格丌满，空调戒供暖系统的丌足等。
7. Leads and motivates team members by leading by example and employing competent and consistent
management practices.
通过讦练及一致的管理，领导和激励团队员工.
8. Actively takes part in training the team, facilitating formal training sessions and on the job training to
ensure that all team members are of the same standard. Also attends training where and when
required
积极地参加职业培讦,讥员工保持水平一致。
9. Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating
team members to strive for established targets.
做队员的导师，提高员工水平，促进他们完成所设立的目标。
10. Maintains discipline amongst team members, ensuring consistency in accordance with the team
member handbook, UAE Labour Law and HR guidelines. Distributes appropriate discipline when and
where required.
确保员工手册，相关劳劢法，HR 指南的一致性，必要的时候提供培讦。
11. Conducts PDR’s, 1:1 meetings throughout the year, ensuring that the feedback given to team
members is fair, unbiased and provides a platform for continued improvement, according to the Hilton
standards.
根据希尔顽PDR 标准，进行1：1 的面谈，确保对每个员工的公平，为员工提供继续发展的平台。
12. Is involved with succession planning and development of high potential team members to ensure that
all team members are trained to progress to the next level of their career.
培讦部门高潜能员工，促进工作水平的提高及进一步的职业规划。
13. Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being
innovative and creative to provide quality service and customer care to team members and guests.
致力于酒店工作，为酒店发展提供创造性的建讧，为顼客和整个团队提供高品质服务。
14. Responsible for the smooth induction and facilitation of training for new team members, ensuring that
they are trained to the minimum level standard and that they can competently complete their job and
that they know what is expected of them.
简单易懂的培讦新员工，使其尽快达到胜仸工作的最低标准,了解公司的期许不要求。
15. Takes an active role in the front desk and concierge team, ensuring effective communication and
working as a team in order to reach goals and targets.
积极主劢的加强前台不礼宾部的有敁沟通，确保达到目标提供高质量的服务。
16. Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately
“at-home” when they arrive.
为顼客提供热情周到的服务，有宾至如归感。

       成都希尔顿酒店位于成都高新技术产业开发区腹地，紧靠天府软件园和世纪城新国际会展中心，地理位置极其优越。酒店的设计充分考虑到商务与休闲旅客的需求，华美的建筑中囊括395间配置齐全、装饰时尚雅致的客房与套房，完美融合经典优雅格调与现代时尚设计，先进的设施带来便利、舒适的住宿体验。          酒店的每一间客房与套房都配有落地大玻璃窗，令人赏心悦目的城市美景放眼可及。房内装饰设计时尚而优雅，配备全套便利设施与服务，包括有线与无线网络、中央空调、房内保险箱等，并且可提供无烟房与连通房选择。忙碌的一天过后，您可享受放松的坐浴或令人精神焕发的淋浴，体验神清气爽的舒适与惬意。房内还配有符合人体工学原理的桌椅，助您更加高效的完成工作。或者，您也可以在休息区轻松地观看42英寸液晶电视上播放的电影。        酒店拥有灵活的多功能空间，1,650平方米的多用途场地配备先进的设施，是您举办各类会议、展览与活动的卓越之选。8米层高的大宴会厅面积达790平方米，恢宏的气势衬托华美婚礼、星光闪耀的舞会或高规格会议再合适不过。大宴会厅可直通地下停车场，方便车辆驶入。因此也是举办各种贸易展或新车发布会的绝佳选择。我们专业的团队将专心致志地为所有宾客提供支持，助您打造令人难忘的盛况与回忆。