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1.Communicates effectively both orally and in writingto provide clear direction to team member. Observes performance and encouragesimprovement. Monitors hotel environment and makes team membering adjustments asrequired.
与员工有效的沟通,提供明确指示,关注员工的表现并给予激励。留意酒店状况,根据需求进行人员调配。
2.Reviews VIP reservations and ensures properhandling of VIPs and groups, administers amenity orders, and resumes forincoming guests. Updates system by inputting inventory and non-inventorygroups. Monitors special reservation requests handling and oversees ratechanges on in-house guests. Conduct night audit, monitor rate and roomdiscrepancy.
关注VIP及有特殊要求的预订,及时更新系统相关信息,确保VIP及团队预订的良
好运作。监督住店客人房价变更情况。负责酒店电脑系统的夜间审计,监督房态及房价的差异。
3.Prepare the daily report and relevant report formanagement, make sure the accuracy of the report.
为酒店管理层准备各种报表并确保其精准性。
4.Manage night team member, resolves guest concerns,and implements resolutions by using discretion and judgment.
对夜间团队进行管理,用敏锐的判断力和决断力解决客户的问题。
5.Ability to read, write, speak andunderstand the English language to communicate effectively with guests andemployees.
能有效的用英语沟通交流。
6.Ability to effectively deal withinternal and external customers, some of whom will require high levels ofpatience, tact and diplomacy to defuse anger, collect and analyze accurateinformation and resolve conflicts.
擅长于处理宾客关系,能快速有效的应对各种问题。
7.Interpersonal skills to provide overallguest satisfaction.
以较强的人际交往能力提高客人满意度。
8.Excellent mathematical comprehension tounderstand and interpret numbers as they apply to operations in hotels.
优越的数据理解性,能对日常营运的数据给予合理恰当的解释。
9.Thorough organization and supervisoryskills proficient in accomplishing the task.
组织管理与督导技能。
10.Ability to work under pressure and dealwith stressful situations during busy periods.
能在强压下胜任工作。
成都希顿酒店位于成都高新技术产业开发区腹地,紧靠天府软件园和世纪城新国际会展中心,地理位置极其优越。酒店的设计充分考虑到商务与休闲旅客的需求,华美的建筑中囊括395间配置齐全、装饰时尚雅致的客房与套房,完美融合经典优雅格调与现代时尚设计,先进的设施带来便利、舒适的住宿体验。 酒店的每一间客房与套房都配有落地大玻璃窗,令人赏心悦目的城市美景放眼可及。房内装饰设计时尚而优雅,配备全套便利设施与服务,包括有线与无线网络、中央空调、房内保险箱等,并且可提供无烟房与连通房选择。忙碌的一天过后,您可享受放松的坐浴或令人精神焕发的淋浴,体验神清气爽的舒适与惬意。房内还配有符合人体工学原理的桌椅,助您更加高效的完成工作。或者,您也可以在休息区轻松地观看42英寸液晶电视上播放的电影。 酒店拥有灵活的多功能空间,1,650平方米的多用途场地配备先进的设施,是您举办各类会议、展览与活动的卓越之选。8米层高的大宴会厅面积达790平方米,恢宏的气势衬托华美婚礼、星光闪耀的舞会或高规格会议再合适不过。大宴会厅可直通地下停车场,方便车辆驶入。因此也是举办各种贸易展或新车发布会的绝佳选择。我们专业的团队将专心致志地为所有宾客提供支持,助您打造令人难忘的盛况与回忆。