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1. To maintain a highcustomer service focus by approaching your job with the customers always inmind.
2. To have a positiveimpact, taking personal responsibility and initiative to resolve issues, alwaysclearly communicating with bothcustomers and colleagues.
3. To contribute ideas andsuggestions to enhance operational/environmental procedures in the Hotel.能够提出对酒店的运作及环境有益的意见或建议。
4. To actively promotethe service and facilities of the Hilton Hotels to guests and suppliers of thehotel.
5. To perform allduties and responsibilities in a manner that ensures your safety and that ofothers in your workplace.
6. Confidentlyknowing the food and beverage menu contents and be able to explain them indetail to guests.
7. Understanddietary requirements and offer appropriate suggestions.
8. By completingchecklist in product knowledge.
9. Be able tomake suggestions on the menu that might suit guests of different nationalities.
10. By knowingmenu items of all other outlets to recommend guests to other outlets.
11. Confidentlyknowing opening hours of all restaurants & Hotel outlets.
12. Being able torecommend other restaurants & city attractions to Hotel guests.
13. By completing checklist on preparingthe restaurant for service.
14. Greet guests with a smile, offerassistance with coats, bags etc., and introduce yourself.
15. Ensure all guests are escorted to atable, asked if they would prefer smoking or non smoking.
16. Follow up any guest questions orqueries immediately and if you don’t know the answer, check with your Manager.
17. Ensure all service procedures arecarried out to the standards required.
18. Make sure all areas are cleaned andmaintained in accordance with operating procedure.
19. Take personal responsibility for theservice experience of all guests in your designated area.
20. Smile & wish all guests a nicegreeting as they enter & exit the restaurant, even if they are notdesignated to your section.
21. Give guest service the highestpriority.
22. Display professional behavior at alltimes.
23. Avoid offensive or impolite language.
24. Report any accidents/incidents to theSupervisor/Assistant Manager/Manager.
25. Themanagement reserves the right to change / extend this job description if necessaryat any point of time during her / his employment.
26. Carries out any other reasonableduties and responsibilities as assigned.
成都希尔顿酒店位于成都高新技术产业开发区腹地，紧靠天府软件园和世纪城新国际会展中心，地理位置极其优越。酒店的设计充分考虑到商务与休闲旅客的需求，华美的建筑中囊括395间配置齐全、装饰时尚雅致的客房与套房，完美融合经典优雅格调与现代时尚设计，先进的设施带来便利、舒适的住宿体验。 Designed with both the business and leisure travelers in mind, and occupying a prominent position in the heart of the High-Tech District, neighboring Tianfu Software Park and the Century City Convention Center, the striking Hilton Chengdu offers a sophisticated sanctuary of 395 fashionably appointed rooms and suites that seamlessly combine classic elegant furnishings with modern design and state-of-the-art amenities. 成都希尔顿酒店的每一间客房与套房都配有落地大玻璃窗，令人赏心悦目的城市美景放眼可及。房内装饰设计时尚而优雅，配备全套便利设施与服务，包括有线与无线网络、中央空调、房内保险箱等，并且可提供无烟房与连通房选择。忙碌的一天过后，您可享受放松的坐浴或令人精神焕发的淋浴，体验神清气爽的舒适与惬意。房内还配有符合人体工学原理的桌椅，助您更加高效的完成工作。或者，您也可以在休息区轻松地观看42英寸液晶电视上播放的电影。 Featuring floor-to-ceiling windows and breathtaking views, every one of our spacious rooms and suites combines stylish designer décor with elegant fixtures and impressive guest amenities including wired and wireless Internet connection, central air conditioning, in-room safe, and non-smoking and connecting room options. Experience the ultimate in sophistication and indulgence as you take a relaxing bath or invigorating shower after a busy day, catch up on work in the comfort of the ergonomic desk and chair, or unwind in the sitting area as you watch a film on the state-of-the-art 42” LCD TV. 成都希尔顿酒店拥有灵活的多功能空间，1,650平方米的多用途场地配备先进的设施，是您举办各类会议、展览与活动的卓越之选。8米层高的大宴会厅面积达790平方米，恢宏的气势衬托华美婚礼、星光闪耀的舞会或高规格会议再合适不过。大宴会厅可直通地下停车场，方便车辆驶入。因此也是举办各种贸易展或新车发布会的绝佳选择。我们专业的团队将专心致志地为所有宾客提供支持，助您打造令人难忘的盛况与回忆。Host meetings, seminars and other events in Hilton Chengdu’s flexible function space. Guests will benefit from 1,650 m Host meetings, seminars and other events in Hilton Chengdu’s flexible function space. Guests will benefit from 1,650 m2 of versatile meeting areas that are powered by state-of-the-art technology. If you’re looking to host an event that impresses, our pillarless 8-meter-high Grand Ballroom boasts an area of 790 m2, making it the ideal venue for a glamorous wedding, dazzling black-tie ball or international conference. Accessible by car, the impressive function space is suitable for trade shows and vehicle launches. Our professional events team provides dedicated support to create a memorable event for your guests. of versatile meeting areas that are powered by state-of-the-art technology. If you’re looking to host an event that impresses, our pillarless 8-meter-high Grand Ballroom boasts an area of 790 m2, making it the ideal venue for a glamorous wedding, dazzling black-tie ball or international conference. Accessible by car, the impressive function space is suitable for trade shows and vehicle launches. Our professional events team provides dedicated support to create a memorable event for your guests. Benefits for Team Member 员工福利 1. Duty Meals免费用餐Duty meals per working day will be provided to all team members.所有团队成员可在员工餐厅免费用餐。2. Team Member Dormitory免费员工宿舍Team Member dormitory will be provided to non-local team members with air condition, bed linens and WIFI.酒店为非本地成员提供舒适的团队成员宿舍，每个房间配备空调、床上用品及WIFI。3. Social Benefits全面的社会保险Full social insurance, housing fund will be offered to all team members.养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。4. Team Member Travel Program团队成员入住优惠价 It is our policy that team members can benefit from team member rate (J1D) when rooms are available.希尔顿团队成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。5. Leave Benefits假期福利We provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。6. Team Member Awards团队成员嘉奖 We will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.酒店将定期进行月度优秀团队成员、年度优秀团队成员等表彰。7. Team Member Training System团队成员培训In Hilton Worldwide, we provide online courses (in the Hilton University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。8. Variety of Activities团队成员活动Hotel will organize a variety of activities for team members regularly.酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。 Transportation Information交通信息 Bus Route公交路线 Please take No. 171B, 185, 188, 203A, 240A, 240B, 501,503, 503A, 504, 509, 506, 514 to Middle Tianfu Avenue Bus Station, then about 3 minutes walking distance to hotel.Please take No. 131, 240A, 240B, 259, 501, 503, 504, 506, 509, 514 to Metro Tianfu 3rd Street Bus Station, then about 5 minutes walking distance to hotel.可乘坐171B, 185, 188, 203A, 240A, 240B, 501,503, 503A, 504, 509, 506, 514路等公交路线于天府大道中段中站下车，步行3分钟左右即可到达。可乘坐. 131, 240A, 240B, 259, 501, 503, 504, 506, 509, 514路等公交路线于地铁天府三街站下车, 步行5分钟左右即可到达。Railway Route地铁路线 Line-1: Please get off at Tianfu Third Road Station though Exit-A, then about 5 minutes walking distance to hotel.地铁1号线：天府三街站，下车后A站出口步行约5分钟即可到达。 Hotel HR Department Office Address酒店人力资源部办公室地址 -1F, No. 666 Middle Section of Tianfu Avenue, Chengdu, Sichuan Province, P.R.China成都市天府大道666号成都希尔顿酒店负一楼 Please bring a photo (2.5X87.5px) in color, ID card, a copy of your certificates and other qualifications.求职请携带近期彩色1寸照片，身份证、相关学历或岗位资质证明原件及复印件关注微信公众号“成都希尔顿酒店人力资源部”，随时了解酒店一手信息。