• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 领导好
• 员工生日礼物
• 包吃包住
• 人性化管理

1.        Completes theregistration process by inputting and retrieving information from a computersystem , confirming pertinent information including number of guests and roomrate . Makes appropriate selection of rooms based on guest needs . Codeselectronic keys . Non –verbally confirms the room number and rate . Promotesand administers Hilton Marketing programs such as Hilton Honors , for arrivingguests . Ensures guests knows location of room , containing room keys , tokensof our appreciation ,gifts , etc ,to guest .
根据预订优质快速的为客人办理入住手续，确认相关信息，如:房价，人数等，依客人喜好予以排房。向客人介绍酒店各种宣传促销活动及推销希尔顿荣誉客会给非会员，吸引新会员的加入。指引去房间的方向并解释房卡的使用方法，向客人分发礼物等。
2.        Ensures roomsand services are correctly accounted for within guest statement Properlyaccounts for service provided by the hotel . Assists guests with check outpayments or charges . Accepts and records vouchers , credit, traveler’s checks, and other forms of payment , converts foreign currency at current postedrates . 
确保入住期间的各项需求能有效满足，帮助客人办理外币兑换及结帐手续。接收现金，信用卡，旅行支票，公司或第三方付费等付款方式。
3.        Greets customersimmediately with a friendly and sincere welcome . Uses a positive and clearspeaking voice , listens to understands requests , responds with appropriateaction and provide accurate information such on outlet hours , special VIPprograms , events , etc .
热情友好的问候客人，对客人的合理需求予以积极恰当的回应。准确提供各种信息如：酒店营业场所的营业时间及VIP促销计划等。
4.        Receivesspecial requests from guests , and responds appropriately or forwards requeststo appropriate team members for decisions and actions.
对自己权限范围内不能予以解决的问题和需求，及时反馈给相应部门和人员予以解决。
5.        Promptly answersthe telephone and email inquires . inputs messages into the computer andadvises other team members of special guest needs . retrieves messages andcommunicates the content to the guest . Retrieves mail , packages andfacsimiles or other special items for customers as requested . 
礼貌的接听所有来电，及时恰当的应客人要求处理各种邮件、传真及转交物品。
6.        Fields guestcomplaints , conducting thorough research to develop the most effectivesolutions and negotiate results . Listens and extends assistance in order toresolve problems such as price conflicts , insufficient heating or airconditioning , etc . Remains calm and alert especially during emergencysituations and heavy hotel activity . Plans and implements detailed steps byusing experienced judgment and discretion .
成着冷静的应对和处理各类客人投诉，如：客人对价格不满，空调或供暖系统的不足等。
7.        Takes an activerole in the team by being kind, cooperative, helpful and never forgetting theperson behind the guest.
积极的工作，友好的为客人提供服务。
8.        Actively takespart in training where and when required, attending formal training sessionsand on the job training to ensure standards and develop skills and abilities. 
积极参加所需的各种培训，提高工作能力。
9.        Contributes tothe hotel and team by sharing new ideas and suggestions for improvements, beinginnovative and creative to provide quality service and customer care to teammembers and guests.
致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。
10.    Takes anactive role in the front desk team, ensuring effective communication andworking as a team in order to reach goals and targets.
在前台的团队中起到积极作用，有效的沟通，确保达到目标。

       成都希尔顿酒店位于成都高新技术产业开发区腹地，紧靠天府软件园和世纪城新国际会展中心，地理位置极其优越。酒店的设计充分考虑到商务与休闲旅客的需求，华美的建筑中囊括395间配置齐全、装饰时尚雅致的客房与套房，完美融合经典优雅格调与现代时尚设计，先进的设施带来便利、舒适的住宿体验。          酒店的每一间客房与套房都配有落地大玻璃窗，令人赏心悦目的城市美景放眼可及。房内装饰设计时尚而优雅，配备全套便利设施与服务，包括有线与无线网络、中央空调、房内保险箱等，并且可提供无烟房与连通房选择。忙碌的一天过后，您可享受放松的坐浴或令人精神焕发的淋浴，体验神清气爽的舒适与惬意。房内还配有符合人体工学原理的桌椅，助您更加高效的完成工作。或者，您也可以在休息区轻松地观看42英寸液晶电视上播放的电影。        酒店拥有灵活的多功能空间，1,650平方米的多用途场地配备先进的设施，是您举办各类会议、展览与活动的卓越之选。8米层高的大宴会厅面积达790平方米，恢宏的气势衬托华美婚礼、星光闪耀的舞会或高规格会议再合适不过。大宴会厅可直通地下停车场，方便车辆驶入。因此也是举办各种贸易展或新车发布会的绝佳选择。我们专业的团队将专心致志地为所有宾客提供支持，助您打造令人难忘的盛况与回忆。