招聘Executive Floor Supervisor 行政楼层主管_成都希顿酒店招聘信息-最佳东方

An Executive Floor Supervisor is responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advise and information is delivered when requested.

What will it be like to work for a Hilton Worldwide Brand?

Our Team Members are the Heart of Hilton. As extraordinary hospitality professionals, we work together to make Hilton a great place to work and to build rewarding careers for ourselves and our colleagues.

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its 13 global brands, which include Hilton Hotels & Resorts, Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Canopy by Hilton, Curio A Collection by Hilton, DoubleTree by Hilton, Embassy Suites by Hilton, Hilton Garden Inn, Hampton Hotels, Tru by Hilton, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

At Hilton, our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Come be a part of our team!

What will I be doing?
An Executive Floor Supervisor, you are responsible for the satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advise and information is delivered when requested. An Executive Lounge Manager-Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Manage the performance of the Executive Lounge in the hotel
Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
Handle enquiries and complaints, promptly and efficiently
Ensure that all Guest supplies and amenities are offered and replenished to the required standards
Manage a Team that is current with all hotel services as well as VIP requests and special events and that demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
Ensure the Team projects a professional manner with an emphasis on hospitality and Guest service
Ensure the Team complies with Hotel security, fire regulations and all health and safety legislation
Executive tasks as instructed by the Executive Lounge Supervisor or Manager
Serve your role and Team in an environmentally-conscience manner

What are we looking for?
Executive Lounge Manager-Supervisors serving Hilton Worldwide brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous supervisory experience in the hotel, leisure or retail sector
Calm, efficient and organised
Excellent personal presentation and communication skills
A passion for delivering exceptional levels of Guest service
Ability to listen and respond to demanding Guest needs

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in Executive Lounge Supervisor or Manager in a hotel environment
Multi-lingual
Accountable and resilient
Ability to work under pressure
Flexibility to respond to a range of different work situations

成都希顿酒店位于成都高新技术产业开发区腹地，紧靠天府软件园和世纪城新国际会展中心，地理位置极其优越。酒店的设计充分考虑到商务与休闲旅客的需求，华美的建筑中囊括395间配置齐全、装饰时尚雅致的客房与套房，完美融合经典优雅格调与现代时尚设计，先进的设施带来便利、舒适的住宿体验。酒店的每一间客房与套房都配有落地大玻璃窗，令人赏心悦目的城市美景放眼可及。房内装饰设计时尚而优雅，配备全套便利设施与服务，包括有线与无线网络、中央空调、房内保险箱等，并且可提供无烟房与连通房选择。忙碌的一天过后，您可享受放松的坐浴或令人精神焕发的淋浴，体验神清气爽的舒适与惬意。房内还配有符合人体工学原理的桌椅，助您更加高效的完成工作。或者，您也可以在休息区轻松地观看42英寸液晶电视上播放的电影。酒店拥有灵活的多功能空间，1,650平方米的多用途场地配备先进的设施，是您举办各类会议、展览与活动的卓越之选。8米层高的大宴会厅面积达790平方米，恢宏的气势衬托华美婚礼、星光闪耀的舞会或高规格会议再合适不过。大宴会厅可直通地下停车场，方便车辆驶入。因此也是举办各种贸易展或新车发布会的绝佳选择。我们专业的团队将专心致志地为所有宾客提供支持，助您打造令人难忘的盛况与回忆。