1. 负责客房日常管理工作,贯彻执行和传达上级布置的工作任务;
2. 负责管理公共区域的清理及绿化管理工作,保持公共区域卫生达标;
3. 第一时间处理客人遗失的物品,及时上报前厅和客房服务中心;
4. 处理客人的特殊要求及投诉,尽量满足客人需求;
5. 根据住房率合理安排下属员工工作班次,合理调配人力资源;
6. 及时掌握楼层房态信息,并将相关信息及时告知前厅部预订处,确保房间正常、及时出租;
7. 巡视客房及公共区域,检查清洁卫生状态及对客服务质量;
8. 与有关部门沟通,安排客房维修和临时性、周期性保养工作,并周期性检查;
9. 检测客房各类屋子的储存和消耗量,严格控制各种低能易耗的消耗,始终使其消耗保持在最低水平;
10. 每日认真检查员工的仪容仪表,个人卫生和出勤情况,强调服务程序及当日之重要事宜;
11. 安排并监督完成房间的大清洁和周期计划卫生工作,不断改进及提高房间的清洁标准、服务水平;
12. 合理安排员工的休息与轮班,及时编制排班表;
13. 定期做好下属人员的培训工作,评估其工作表现,保证提供优质规范的服务;
14. 参加部门例会,如实反映工作,积极提出合理化建议。
位求职者投递了该职位,你的简历匹配度为
你的综合竞争力排名为第
名
立即沟通
诚邀您加入我们充满活力的团队!泛太平洋酒店集团在亚太地区、北美洲和欧洲的 30 多个城市拥有和/或管理“泛太平洋”、“宾乐雅臻选”和“宾乐雅”三个品牌旗下的 50 多家酒店、度假村和服务公寓。泛太平洋酒店的总部位于新加坡,是新加坡上市公司华业集团有限公司的成员。泛太平洋酒店及度假村为每位宾客提供真诚而优雅的服务,并不懈地追求卓越。宁波泛太平洋大酒店与高级服务公寓坐落于宁波东部新城核心区域,毗邻宁波国际会展中心。步行即可轻松抵达主要金融和政府地标,其 415 间客房和 195 间服务公寓将为宾客提供酒店和长住服务。酒店宾客和服务公寓住客可享用一系列餐厅、酒吧和休闲设施,以及占地 3,000 平方米的十一处会议/宴会活动场地。您可以在此体验清新纯正的待客之道,个性化服务以及细致入微的关怀,同时也为您及您的家人带来富有宁波文化风情的旅居体验。宁波泛太平洋大酒店诚邀充满热情和活力的人士加入我们的团队,并渴望您的不断创新带给我们客人全新的酒店体验。如果您想成为我们团队中的一员,赶快联系我们吧!欲了解更多信息,请访问 panpacific.com/ningbo如有意向,请递交详细的中英文简历并注明目前和期望薪资至:careers.ppngb@panpacific.comBe part of our dynamic team!Pan Pacific HotelsGroup is a global hospitality company that owns and/or manages more than 50hotels, resorts and serviced suites across three brands – “Pan Pacific”,PARKROYAL COLLECTION, and PARKROYAL – encompassing more than 30 cities acrossAsia Pacific, North America and Europe. Headquartered in Singapore, it is amember of Singapore-listed UOL Group Limited.Pan Pacific Hotels andResorts delivers sincere and graceful service to every guest with a passion forexcellence.Pan Pacific Hotel and Serviced Suites Ningbo is located in the heart ofthe Eastern New Town of Ningbo, next to the Ningbo International Conference andExhibition Centre. Just walking distance to key financial and governmentallandmarks, the property offers both hotel and extended-stay accommodation withits 415 guestrooms and 195 serviced suites. Hotel guests andserviced suites residents will enjoy access to a range of restaurants and bars,recreation facilities and eleven event venues that span over 3,000 square metres,while being treated to our refreshing, authentic approach to hospitality,personalised service and attention to detail, it will also bring you and yourfamily a rich experience of living in Ningbo.Pan Pacific is looking for motivated and passionate associates who are driven by the desire to create memorable hotel experiences for our guests. If you would like to be part of our dynamic and energetic team, we would like to hear from you.For more information, visit panpacific.com/ningbo.Interested applicants should email the People & Culture Development Manager at careers.ppngb@panpacific.comand include a detailed resume, as well as details of current and expected salary.