招聘Bell Boy礼宾员_杭州钱江新城万豪酒店招聘信息-最佳东方

MAJOR RESPONSIBILIES 責任概要 :

Responsible for ensuring that the guest is welcomed and that his/her luggage and other immediate needs are cared for. Direct responsibility for carrying the guest's luggage to and from the assigned room, and for ensuring that the guest is property settled in a room, according to standards.

确保殷勤待客、态度热情、协助客人的行李并对其他客人提出的要求全力予以满足。直接负责搬运行李至指定的房间，或从指定房间搬出，确保根据服务标准协助客人进入房间。

SPECIFIC DUTIES 工作任務 :

Assist guest with luggage/baggage.
协助客人的行李。
Answer bell stand phone within 3 rings by using proper phone etiquette.
3声铃声之内接起行李台的电话并使用标准的电话接听问候语。
Responsible of delivering items required by the guest to guest room or other locations.
确保客人的物品被准确的搬运到客人的房间或者其它地点。
Complete all required checklists per shift (e.g., daily checklist, valet list, check out log, etc.).
完成所有本班次礼宾部工作检查表（例如：每日工作检查表，行李房检查表，退房记录等等）
Ensure timely delivery/retrieval of all luggage, packages, etc. either checked or left at bell stand.
确保及时准确的处理行李、包裹或者其它物品的寄放和提取。
Be very knowledgeable about the rooms and their locations, services and facilities of the hotel.
掌握酒店房间设施、位置、各餐厅和其他设施的服务项目、营业时间等。
Have a solid understanding and able to give accurate directions to local attractions, restaurants. Being able to offer and arrange car rental, airline and train tickets, office services, beauty and barber services, baby sitting and arranging presents, repairs and shopping for the guests.
熟悉当地的旅游景点、餐厅信息。协助客人租车、预定飞机票火车票、提供办公室服务、提供美容理发店信息、照看小孩服务、安排礼物、修理物品以及提供商场购物的信息。
Arrange and store luggage carts safely. Extreme care and proper loading habits for protection of guest property should be taken when carts are in use.
安全的使用行李车。在使用行李车运送客人物品是要小心搬运和码放以确保客人的物品不被损坏。
Maintain post by hotel reader board and in front of bell desk when not assisting a guest. In the absence of a door attendant, perform duties of that position as well, including monitoring the main entrance.
酒店海报板不用时要及时维护和保养。接替门童的工作如果门童不在，同时监控酒店入口。
Ensure cleanliness and neatness of work area using free time for cleaning.
确保工作区域的清洁，并合理安排时间清洁工作区域。
Each associate is expected to carry out, within their capabilities, all reasonable requests by management.
根据每个员工的能力安排工作以确保管理层的任务准确完成。
Be knowledge about Mobile check in, and know the daily mobile check in guest information. Use the appropriate sentence welcome mobile check in guest and escorting services.
了解手机办理入住的标准操作程序。知道当日申请手机办理入住的客人信息，用正确的话语来欢迎及引领手机办理入住的客人。
Be knowledge about Guest Voice system, know 6 keys points and department goal. Know department daily score and goal achievement status. Always provide warmly services to our customer, will to talk and get comments with guest, share guest’s feedback with related department and GSM, work to enhance guest’s staying experience.
了解客人满意度调查系统，知道考核的6大项目及部门的指标。知道部门的每日得分及目标实现情况。为宾客提供热情的服务，主动与客人沟通，征得客人的评语，并及时分享给相应部门及宾客服务经理，努力提高客人的入住体验。
Be well groomed and conform with the hotel's dress code.
根据酒店的标准打理仪表仪容，保持良好的形象。
Be informed about daily operations and events.
了解当日的运作状况和会议活动。
Be highly visible during extraordinary events.
确保酒店大型活动时在大堂待命。
Be familiar with sales strategies; communicate daily with reservation sales.
了解酒店的市场战略；每日保持与预定部的良好沟通。
Develop a thorough knowledge about all brands in Marriott's portfolio.
掌握万豪集团所有品牌的知识。
Know all frequent customers and be familiar with their special requests. Ensure that their needs are met.
掌握酒店常客的信息和特殊要求。确保客人的要求得到满足。
Be familiar with cultural differences and know correct behaviour for each culture. Also know the different protocols and etiquette.
了解文化差异并且行为得当。了解其他文化的礼节礼仪习惯等等。
Be knowledgeable about all emergency plans and know how to act upon them.
掌握酒店的应急管理程序并熟练操作。
Report any unusual occurrences immediately to the front office manager
如有任何异常状况出现立刻向前厅部经理报告。
At all times strive to represent Marriott in the most professional and courteous manner.
时刻保持专业和礼貌的形象以展现万豪集团的企业形象。

Maintain safety by adhering to safest policies, being responsible to report all accidents immediately.
认真贯彻酒店安全程序和措施，及时汇报所有的事故。
Support all safety programs. Proceed with caution when walking on slippery floors.
认真执行所有安全相关的项目。在湿滑的楼道中走动要保持小心。
Ensure proper safety instructions are given before operating any equipment.
操作任何设备前确保员工熟知安全操作规范。
Complete the other reasonable duties assigned by HRM.
完成上司分配的其他合理工作。

JOB SPECIFICATION職位要求 ：

Profile of Competency

工作能力:

Ability to verbally communicate effectively with guests and co-workers.

能够和客人、同事熟练高效语言沟通。

Pushing, pulling, bending, stooping, upward reaching

能够推、拉，灵活的弯腰、扭身、摸高。

Some exposure to cleaning chemicals

能够适应清洁用化学品。

Prolonged periods of standing and/or walking。

能够适应高温和严寒的工作环境。

Exposure to extreme temperatures能长时间站立或者走动。

Customer Service –Oriented 服务宾客

Efficiency 效率

Desirable Communication Skill 有效的沟通技巧

Organizer 组织能力

Team Player 团队合作能力

Language

语言

Fluent in Chinese/Mandarin; English preferred

普通话流利；英语流利优先

Education教育

High school and above高中以上文化

Professional Qualification

资格等级

Relative work experience preferred

有相关工作经验优先

万豪国际集团作为世界上最著名的酒店管理公司之一，自座万豪酒店于1957年在华盛顿问世以来，在五十余年的发展中“万豪”以其出色的服务水准、先进的设施和技术以及优异的服务，赢得了公众的广泛赞誉和客户的高度信任及拥戴。现今的万豪国际集团已发展成为拥有3400多家酒店，18个著名酒店品牌，年营业额近130亿美元的全球跨国酒店集团。近年来，万豪一直以其优良业绩居于世界酒店集团之首，并多次被世界著名商界杂志和媒体评为首选的酒店业内最杰出的公司。杭州万豪酒店位于钱江新城核心区域的UDC全景天地，稀缺一线江景，毗邻杭州国际会议中心，市民中心，万象城。酒店预期将于2016年6月底开业，期待酒店业精英加入。为什么选择万豪？成为我们全球大家庭的一部分有很多益处。这包括，你有机会将个人风格和服务带入每日的工作中，并且置身于改变人们生活和创造终身客人的商业活动中。当你加入我们的大家庭，你将获得成长的机会，并因你向客人提供预料之外的服务，以及你对这个行业的热诚而受到赞誉。万豪向所有员工提供具有竞争力的薪资福利。职业发展与培训万豪鼓励革新，并让员工能够分享改变和提高客户体验的主意。我们有成千上万的经理是从内部由普通员工职位提升上来的。因为我们在全球各地拥有数量众多的酒店，以及不同类型的品牌，许多员工在万豪拥有了毕生的、不断发展的职业生涯。我们的员工每年平均接受78小时的培训和34小时的专业发展指导。在这个行业中的不同领域拥有工作机会，以全面了解旅宿业并持续拓展你的职业选择。奖励与认可工作场所及长期服务奖员工推荐奖励及认可年度“员工感谢周”盛会及相关活动“服务精神”社区服务机会工作餐及制服（视具体情况而定）资助或免费住宿（适用于某些国家福利万豪在全球不断地被评为“最佳雇主”，因为我们的企业文化，也因为我们尊重差异性并具有包容性。包括以下这些例子：有竞争力的福利待遇（根据各国劳动法及实际操作有所不同）在全球万豪酒店内享有客房员工价及亲友价在全球万豪酒店内享有餐饮、水疗服务及礼品店内零售商品折扣公司赞助卫生及健康教育活动及项目