• 五险一金
• 带薪年假
• 技能培训
• 节日礼物
• 岗位晋升
• 员工生日礼物
• 包吃包住
• 管理规范

1.  Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
认知和欢迎每一位客人，微笑，目光接触，用客人的名字友好的问候。
2. Address guests' service needs in a professional, positive, and timely manner.
积极，专业，及时地处理客人的服务需求。
3. Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
通过和客人沟通住宿、服务的体验来和客人进行情感投入。
4. Assist other ladies and gentlemen to ensure proper coverage and prompt guest service.
协助其他绅士淑女保证覆盖所有的对客服务需求。
5. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
预见客人的需求，包括聆听、观察客人、询问客人，并且及时地满足客人的需求。
6. Meet with manager\director to review daily assignments and priorities.
和经理、总监回顾每日的工作以及主次顺序。 
7. Access all function of computer system according to established procedures and standards. 
根据政策和标准，使用电脑系统的全部功能。
8. Set up workstation with necessary supplies; maintain cleanliness throughout shift. 
保证工作台有充足的用品，工作期间保持清洁。
9. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
为客人导引方向，酒店产品的信息，服务和运营时间，本地的旅游景点。
10. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services).
给客人介绍房间的信息（房卡，小酒吧，房内的保险箱，洗衣服务，冰块，等等）。
11. Contact appropriate individual or department (e.g., Bell, Front Desk, Housekeeping, Engineering, and Loss Prevention) as necessary to resolve guest call, request, or problem.
联系相关的人员和部门（例如行李部，前台，客房，工程，防损，等等）保证及时解决客人的问题，要求。
12. Advice guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
如果收到客人的相关信息，邮件，传真，及时告知客人，如果有需要，及时送到客人房间。
13. Maintain complete knowledge at all times of: 
完全了解酒店的所有知识：
14. All hotel features/services, hours of operation. 
酒店的设施设备、服务、运营时间。
15. All room types, numbers, layout, decor, appointments and location. 
房型，数量，布局，装饰，所在位置。
16. All room rates, special packages and promotions. 
房费，特殊的套餐和推广。
17. Daily room availability status and expected arrivals/departures. 
每日可用房，到、离店数。
18. Receive, record, and relay messages accurately, completely, and legibly.
准确的，完整地，合法的接收，记录，转达信息。
19. Follow up with guests to ensure their requests or problems have been met to their satisfaction.
和客人确认他们的要求和问题得到解决，并且满意。
20. Thank guests with genuine appreciation and provide a fond farewell.
真诚的感谢客人，道别。
21. Generate quality guest preferences through every interaction with guest. 
通过与客人交流，收集高质量的顾客喜好。 
22. Ensure all the preferences for arrival process are attended to. Catch any single opportunity to anticipate and comply with guests’ needs
 确保跟进每个到达的客人的喜好，抓住每一个机会预见及满足客人需要。
23. Have a complete working knowledge of Mystique.
完整的了解和使用酒店秘诀系统。
24. Respond to guest/resident requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, reservations, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
协助和回应客人的特殊安排和服务要求（例如，水疗、交通、宗教、婴儿、金融、预定、文体、购物、等等），联系相应的供应商。
25. Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
收集、整理和使用酒店以及周边的信息，包括特殊的事件和活动。
 

西安赛瑞喜来登酒店(Sheraton Xian North City Hotel)位于中国最著名的城市之一——西安，其经济发展繁荣，且拥有许多标志性的历史遗迹。酒店地理位置优越，邻近管政府部门和当地旅游景点，酒店完善的设施及服务将会给您带来难以忘怀的体验。远离尘世喧嚣，彻底放松身心！酒店拥有491间温馨宜人的客房与套房。这里提供独特而现代化的服务设施，如人体工学座椅、宽敞办公区、高速上网接入以及特色的喜来登甜梦之床等，定将令您倍感舒适惬意！酒店竭诚为您打造一个轻松舒适、沟通无阻的住宿氛围。您可在这里的健身中心强身健体，或在室内泳池尽情畅游、焕发活力。还可在提供全方位服务的餐厅及酒吧享用美食或品尝鸡尾酒，尽情感受优雅氛围。或者前往酒店的水疗中心感受彻底放松，这里将为您提供一系列无与伦比的个性化服务。酒店拥有设施齐全的商务中心、8间会议场所以及1700多平米的灵活空间，必将成为您举办下次商务聚会的完美之地。